Author Topic: AMEX Return Protection: Did They Make You Return The Item? (Read 1182937 times)

stbaum · « **Reply #1920 on:** November 12, 2015, 12:08:50 PM »

Quote from: mrprez27 on November 12, 2015, 11:05:29 AM

Yep I tried that , I know most major retailers can pull it up in their system.

ask the store for a handwritten receipt. maybe they have one of those old school books that make and automatic carbon copy.

Quote from: rileywiles23 on November 12, 2015, 11:34:04 AM

If a store accept returns, but makes you pay for the return shipping, will Amex cover the shipping costs ?

nope

from a few pages back:

Quote from: stbaum on November 09, 2015, 10:53:11 AM

i wanted to do that with Next. they charge shipping fee to send back. i asked AMEX if they can refund the shipping charge. the CSR said, no, but just wait till their policy expires and file a claim!

3yummyboys · « **Reply #1921 on:** November 12, 2015, 01:06:50 PM »

Quote from: gavhaller on November 12, 2015, 11:01:25 AM

I bought something online and had it shipped to the store- they told me initially they cannot cancel the purchase and refund it unless I physically show up in the store. I shipped it out of state to family, so obviously that wasn't going to happen. I find out now that after 60 days no pick-up they automatically cancel it.

I would be nervous that Amex will see the returned charge to your CC

etech0 · « **Reply #1922 on:** November 12, 2015, 01:40:12 PM »

Quote from: 3yummyboys on November 12, 2015, 01:06:50 PM

I would be nervous that Amex will see the returned charge to your CC

Maybe call Amex and ask them?

stbaum · « **Reply #1923 on:** November 16, 2015, 02:23:49 PM »

if i file for return protection and am not required to send the item back, any way this is still covered under extended warranty?

zlt123 · « **Reply #1924 on:** November 16, 2015, 10:17:46 PM »

Did you really just asked if u can file a claim on something that really belongs to them?

stbaum · « **Reply #1925 on:** November 17, 2015, 10:16:37 AM »

Quote from: zlt123 on November 16, 2015, 10:17:46 PM

Did you really just asked if u can file a claim on something that really belongs to them?

If they felt it belonged to them they would have asked for it back.

etech0 · « **Reply #1926 on:** November 17, 2015, 10:34:36 AM »

Quote from: stbaum on November 17, 2015, 10:16:37 AM

If they felt it belonged to them they would have asked for it back.

It belongs to them but they don't feel like paying to ship it to them, so they are keeping it in your house

stbaum · « **Reply #1927 on:** November 17, 2015, 10:40:47 AM »

Quote from: etech0 on November 17, 2015, 10:34:36 AM

It belongs to them but they don't feel like paying to ship it to them, so they are keeping it in your house

in which case i need to write up a lease!

etech0 · « **Reply #1928 on:** November 17, 2015, 10:41:24 AM »

Quote from: stbaum on November 17, 2015, 10:40:47 AM

in which case i need to write up a lease!

And you can charge much more if you live in the city..

hide4 · « **Reply #1929 on:** November 20, 2015, 03:09:04 PM »

does chase have a return protection like amex... where you dont ave to really return it...

bookwrm · « **Reply #1930 on:** November 23, 2015, 01:55:03 PM »

i filed two claims for amex. one extended warranty (dead baby monitor) and one purchase protection (broken item). amex sent me an e-mail saying that want me to send them a document for proof of loss. what exactly does this mean? i can send them photos of the broken items.....tia

yoshapman · « **Reply #1931 on:** November 24, 2015, 10:16:03 AM »

Submitted a claim for a toy set for $95 and got a response letter the next day that they are working on it and will let me know if they need anything else. In the past I've only gotten 2 response letters, either saying they closed the case, or asking for the itemized receipt. Could it be they're just busier this time of year and want to send something? I know reps said it takes 48-72 hours usually to request what they need, but that's never been the case for me.

"What is the status of your claim?
We have assigned the above referenced claim number. If we need additional information to
process your claim, we will send a separate request."

Ydad · « **Reply #1932 on:** November 25, 2015, 11:02:43 AM »

I bought stuff on amazon to resell in eBay (was making money because of the amex offer

) One of the items was sold to a hacked account. Any chance purchase protection will cover this as "stolen"?

noturbizniss · « **Reply #1933 on:** November 25, 2015, 01:13:31 PM »

Quote from: yoshapman on November 24, 2015, 10:16:03 AM

Submitted a claim for a toy set for $95 and got a response letter the next day that they are working on it and will let me know if they need anything else. In the past I've only gotten 2 response letters, either saying they closed the case, or asking for the itemized receipt. Could it be they're just busier this time of year and want to send something? I know reps said it takes 48-72 hours usually to request what they need, but that's never been the case for me.

"What is the status of your claim?
We have assigned the above referenced claim number. If we need additional information to
process your claim, we will send a separate request."

That's been the norm for months now.

Quote from: Ydad on November 25, 2015, 11:02:43 AM

I bought stuff on amazon to resell in eBay (was making money because of the amex offer ) One of the items was sold to a hacked account. Any chance purchase protection will cover this as "stolen"?

doubtful. PUTPAC and ask? For stolen items they usually require police report. Ebay isn't helping you here?

Ydad · « **Reply #1934 on:** November 25, 2015, 01:32:59 PM »

Quote from: noturbizniss on November 25, 2015, 01:13:31 PM

.doubtful. PUTPAC and ask? For stolen items they usually require police report. Ebay isn't helping you here?

Nah. Was a digital code which isn't covered by seller protection. Didn't know that before I sold it.

Buruch · « **Reply #1935 on:** November 26, 2015, 07:50:27 PM »

Item costs 39.00 plus 9% tax. Paid 41.xx and another 1.xx leftover amazon credit. They denied because the full item must be purchased with the amex. Do I have a valid claim that the full price was on the amex - just the sales tax was with amazon credit? HUCA? Escalate? I've never done an RP before.

benjie1305 · « **Reply #1936 on:** November 26, 2015, 07:57:17 PM »

Quote from: Buruch on November 26, 2015, 07:50:27 PM

Item costs 39.00 plus 9% tax. Paid 41.xx and another 1.xx leftover amazon credit. They denied because the full item must be purchased with the amex. Do I have a valid claim that the full price was on the amex - just the sales tax was with amazon credit? HUCA? Escalate? I've never done an RP before.

So the full amount was not on the amex.

Buruch · « **Reply #1937 on:** November 26, 2015, 08:19:50 PM »

Correct, but technically the full amount of the item was on the amex.

benjie1305 · « **Reply #1938 on:** November 26, 2015, 08:32:29 PM »

Quote from: Buruch on November 26, 2015, 08:19:50 PM

Correct, but technically the full amount of the item was on the amex.

Again, "technical" doesn't apply here as the matter of fact is that the full amount (the amount the item costs including handling, shipping and taxes) was not paid on the amex. Not saying you can't try to fight it and not saying they might not for some reason let it go through, just preparing you for the fact when they say that it's a No-Go.

htg123 · « **Reply #1939 on:** November 26, 2015, 09:14:12 PM »

Quote from: benjie1305 on November 26, 2015, 08:32:29 PM

Again, "technical" doesn't apply here as the matter of fact is that the full amount (the amount the item costs including handling, shipping and taxes) was not paid on the amex. Not saying you can't try to fight it and not saying they might not for some reason let it go through, just preparing you for the fact when they say that it's a No-Go.

But using your logic...if a store offered free shipping for purchases above 'x' dollars, that item shouldnt be claimable with amex since the shipping costs were not charged on the amex card

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Author Topic: AMEX Return Protection: Did They Make You Return The Item? (Read 1182937 times)