AMEX Return Protection: Did They Make You Return The Item?

[dealfinder85]

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what do you think the answer is?

[Round2]

If I paid some of the charge with a Store Gift card (BB) do I put the amount that was charged on my Amax or the full Purchase price?

[Yehuda25]

Please leave replies to this question as soon as possible

Chutzpah is not tolerated here

no answer for you

[Iz]

Chutzpah is not tolerated here

no answer for you

I think it's desperation, not chutzpah.

[Yehuda25]

I think it's desperation, not chutzpah.

maybe, anyhow the answer is they won't clawback the credit.

[noturbizniss]

Please leave replies to this question as soon as possible

Please read the rules. Specifically not to bump more than every 24 hours. Hours
Not minutes. Give people time to log in and read new posts.

If I paid some of the charge with a Store Gift card (BB) do I put the amount that was charged on my Amax or the full Purchase price?

Don't think youll get anything. Iinm entire purchase needs to be on Amex card. Check the T&C?

No, not my first return. That's why I knew this seems to be different. It's actually the first time they're asking for an itemized receipt under $100 from me.
So I was wondering if something changed and this will be standard procedure now.
And no, I didn't excessively return

They been asking me for receipts alot lately. Maybe more claims means more receipts?

[hide4]

I think it's desperation, not chutzpah.

Yes. Thank you!!

[hide4]

Chutzpah is not tolerated here

no answer for you

Sorry. Didn't mean bad.

[hide4]

maybe, anyhow the answer is they won't clawback the credit.

What does that mean?? They won't see that I got anot her credit for it?

[noturbizniss]

What does that mean?? They won't see that I got anot her credit for it?

All they care is what you paid for it. Amex offers are separate and are not related to the insurance exposure.
Also, you can quote multiple posts within one post. no need to have 3 posts in succession.

[Iz]

All they care is what you paid for it. Amex offers are separate and are not related to the insurance exposure.
Also, you can quote multiple posts within one post. no need to have 3 posts in succession.

How do you do that?

[TimT]

How do you do that?

While your posting scroll down & you'll see the most recent posts. Click "insert quote" for the desired one.

[Iz]

While your posting scroll down & you'll see the most recent posts. Click "insert quote" for the desired one.

Cool. Thanks!

[Mendylab]

They been asking me for receipts alot lately. Maybe more claims means more receipts?

Usually after 3 claims that start asking for receipts...

[sammy n]

Usually after 3 claims that start asking for receipts...

I've made more then 3 claims and only my first one did they ask for a receipt.

[stbaum]

got this back. didn't have to return. they asked for a receipt and called the next day. took almost 3 weeks for claim to be finished.

[Venilla]

Don't think youll get anything. Iinm entire purchase needs to be on Amex card. Check the T&C?

IINM -1

[noturbizniss]

IINM -1

-1
'Return Protection offers you an extended return policy on eligible items charged entirely on an
eligible American Express® Card. '

I just had Amex deny a return claim on the grounds that the entire purchase must be made on Amex card whereas I used a $20 PayPal credit towards a part of the purchase. Has anyone had this happen to them? Are there any workarounds?

[Welder]

Purchase protection question:

I submitted a claim for a laptop which received a little damage to the LCD screen. I had the damage assessed at an authorized repair facility and the form sent it.

Now they wrote me a letter saying my claim is closed, that they're refunding the diagnosis charge (which they're bound to do anyhow), followed by this cryptic paragraph:

"Any person who knowingly makes or knowingly assists, abets, solicits or conspires with another to make a false report of the theft, destruction, damage or conversion of any motor vehicle to a law enforcement agency, the department of motor vehicles or an insurance company, commits a fraudulent insurance act, which is a crime, and shall also be subject to a civil penalty not to exceed five thousand dollars and the value of the subject motor vehicle or stated claim for each violation."

Does this look like a mistake?

[Shmelly]

Purchase protection question:

I submitted a claim for a laptop which received a little damage to the LCD screen. I had the damage assessed at an authorized repair facility and the form sent it.

Now they wrote me a letter saying my claim is closed, that they're refunding the diagnosis charge (which they're bound to do anyhow), followed by this cryptic paragraph:

"Any person who knowingly makes or knowingly assists, abets, solicits or conspires with another to make a false report of the theft, destruction, damage or conversion of any motor vehicle to a law enforcement agency, the department of motor vehicles or an insurance company, commits a fraudulent insurance act, which is a crime, and shall also be subject to a civil penalty not to exceed five thousand dollars and the value of the subject motor vehicle or stated claim for each violation."

Does this look like a mistake?

That's the standard text in every claim, whether its RP, PP, or EW.

I just searched my email for that paragraph and found that I've made 13 claims over the years - 4 RP, 3 PP, and 6 EW (although a couple of those were re-submissions of existing claims). That sounds excessive to me, anyone care to chime in with their totals? 

EDIT: Upon further investigation its only 3 EW, they send 2 emails for those claims each time. All  7 of my PP and RP claims were paid out within 2 days, whereas all 3 of my EW claims took at least a week.