AMEX Return Protection: Did They Make You Return The Item?

[Welder]

Thanks.

[popcorn1508]

That's the standard text in every claim, whether its RP, PP, or EW.

I just searched my email for that paragraph and found that I've made 13 claims over the years - 4 RP, 3 PP, and 6 EW (although a couple of those were re-submissions of existing claims). That sounds excessive to me, anyone care to chime in with their totals? 

EDIT: Upon further investigation its only 3 EW, they send 2 emails for those claims each time. All  7 of my PP and RP claims were paid out within 2 days, whereas all 3 of my EW claims took at least a week.

EW?

[Venilla]

EW?

Extended Warranty

[popcorn1508]

Extended Warranty

I should have gotten that one...must be time to hit the sack. Thanks.

[TheBeholder1]

Is it now unanimous that they no longer request that you mail items in? If you look at this thread from years past, some people said they had to send their item in. Has AmEx's policy changed as far as anybody knows?

[Marco Polo]

Filed a claim today and was not told to send it back.

[Dascc]

Is it now unanimous that they no longer request that you mail items in? If you look at this thread from years past, some people said they had to send their item in. Has AmEx's policy changed as far as anybody knows?

I've had 4 completed claims this year. 3 under $100 and one was $450 (got the max credit of $300) and none have been asked to be sent back.

[newdealseeker]

I've had 4 completed claims this year. 3 under $100 and one was $450 (got the max credit of $300) and none have been asked to be sent back.

Lucky you...

[Josef.koney]

One claim for suitcase. 45$ no need to give back

[noturbizniss]

have 3 claims sitting open since first week of dec.

[talkitup90]

have 3 claims sitting open since first week of dec.

What amounts / ranges?

[nobiggy]

have 3 claims sitting open since first week of dec.

There always slow during holiday season.

[noturbizniss]

What amounts / ranges?

All less than 100 across 2 accounts

[Jkhein]

All less than 100 across 2 accounts

I opened 2 claims under $100 on yesterday morning both were closed and reimbursed this morning

[noturbizniss]

I opened 2 claims under $100 on yesterday morning both were closed and reimbursed this morning

have you done many this year?

[Jkhein]

have you done many this year?

No

[Iz]

I did an extended warranty claim tonight ($180), and they said that EW is never approved instantly (not like RP). Is that right?

[Emkay]

Filed a claim today and was not told to send it back.

How much?

[Emkay]

I've had 4 completed claims this year. 3 under $100 and one was $450 (got the max credit of $300) and none have been asked to be sent back.

This is RP or PP?

[benjie1305]

Claim submitted last night, approved today. Didn't ask for the item.