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[Updated With More Changes] Major Changes Are Coming For American Express Benefits! Master Chart Of What’s Being Added And Removed - https://www.dansdeals.com/credit-cards/major-changes-coming-american-express-benefits-master-chart-whats-added-removed/


$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 800-225-3750

Link to Claims Center: https://online.americanexpress.com/myca/onlineclaims/us/onlineclaims.do?request_type=authreg_onlineclaims&intlink=us-ser-onlineclaims-welcome-claimscenter
or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 1186856 times)

Offline Emkay

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2060 on: January 06, 2016, 11:31:59 AM »
Amex doesn't offer RP when buying outside the US.
Although apparently they don't always check and they just credit it

Offline sammy n

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2061 on: January 06, 2016, 11:44:02 AM »

Although apparently they don't always check and they just credit it
I believe any item under $100 they do. Had experience twice.

Offline Emkay

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2062 on: January 06, 2016, 12:22:54 PM »
I believe any item under $100 they do. Had experience twice.
They do check or they do credit?

Offline sammy n

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2063 on: January 08, 2016, 04:19:01 AM »

They do check or they do credit?
Credit

Offline dealfinder85

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2064 on: January 08, 2016, 10:33:58 AM »
any recourse on purchased store e-gift cards that i no longer want?

Offline Dascc

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2065 on: January 08, 2016, 03:37:55 PM »

Offline Dascc

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2066 on: January 08, 2016, 03:39:58 PM »
And I'm STILL waiting for an update on my $30 claim. I submitted the itemized receipt as requested on the 25th and still haven't heard from them other than a confirmation email that documents were received.

I'm still waiting on a $70 claim. Receipt received as of 12/24. 

Offline hide4

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2067 on: January 10, 2016, 02:58:26 PM »
Rp in the news today on 1010 wins saying that it's not worth much... Little do they know!!

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2068 on: January 13, 2016, 10:25:08 AM »
Yay, wow. I finally heard back from them. They sent another letter requesting some documentation. What do they still need? An itemized store receipt...
I confirmed about 3 times that they have it and it's clear and legible. Are they for real??? :(
It's automatically sent about 10ndaysbaftwr last letter. If it shows online docs received then they don't need anything. My last claim just closed this week after over a month
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Offline newdealseeker

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2069 on: January 13, 2016, 12:26:27 PM »
It's automatically sent about 10ndaysbaftwr last letter. If it shows online docs received then they don't need anything. My last claim just closed this week after over a month
Wow, over a month? I guess they are really slow now...
For me it's almost a month too, but it's only 2.5 weeks from when I submitted receipt.

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2070 on: January 13, 2016, 05:29:08 PM »
Wow, over a month? I guess they are really slow now...
For me it's almost a month too, but it's only 2.5 weeks from when I submitted receipt.
I submit receipt as soon as it shows online waiting for documents, even before I get the email requesting it.
READ THE DARN WIKI!!!!

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Offline newdealseeker

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2071 on: January 20, 2016, 12:22:35 PM »
I submit receipt as soon as it shows online waiting for documents, even before I get the email requesting it.
Ok, so I did submit it a few days later, but still it was submitted already back on Dec 25. Now I finally got a phone call today asking for lots of questions, why I don't need it, why I can't return it to merchant.... It's almost a month and it's a pretty inexpensive item. >:( Now I have to wait another few days for the examiner to make a decision. :-\

Offline Chapshnell

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2072 on: January 20, 2016, 12:27:09 PM »
do you think they will make me return skis & boots I bought? I think I may want to return them & not sure if I can.

Offline benjie1305

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2073 on: January 20, 2016, 12:30:49 PM »
do you think they will make me return skis & boots I bought? I think I may want to return them & not sure if I can.

Nah.
Work hard, Play harder!

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2074 on: January 20, 2016, 12:31:53 PM »
Nah.
If I claimed a shaver blade, and said it was used once, will that disqualify the claim?

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2075 on: January 20, 2016, 01:11:30 PM »
If I claimed a shaver blade, and said it was used once, will that disqualify the claim?
Might. Not in new condition I'd imagine....
Anyone having issues with Amex claims site loading? I'm getting 500 internal server error
READ THE DARN WIKI!!!!

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Offline am77

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2076 on: January 20, 2016, 01:23:52 PM »

Anyone having issues with Amex claims site loading? I'm getting 500 internal server error
+1

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2077 on: January 20, 2016, 01:41:04 PM »
Might. Not in new condition I'd imagine....
Supposed to be "like-new" not visibly used or worn, no?
Anyone having issues with Amex claims site loading? I'm getting 500 internal server error
+1

Offline zlt123

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2078 on: January 21, 2016, 03:18:51 AM »
Thanks i was getting scared its my new TAG Filter blocking it ''tzuras rabim chutzi nechuma''

Offline Emkay

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2079 on: January 21, 2016, 04:47:35 AM »
Might. Not in new condition I'd imagine....
Anyone having issues with Amex claims site loading? I'm getting 500 internal server error
a bunch of pages on their site arent working