AMEX Return Protection: Did They Make You Return The Item?

[pixi]

a bunch of pages on their site arent working

I'm still having issues

[newdealseeker]

I'm still having issues

+1
But only on the claim site. Regular site working now.

[noturbizniss]

Amex denied rp claim as it was still in holiday return window.  In theb4 days since, the window closed. Do I refile new claim now or call them and say that I  couldn't get to store before window closed?

[benjie1305]

Amex denied rp claim as it was still in holiday return window.  In theb4 days since, the window closed. Do I refile new claim now or call them and say that I  couldn't get to store before window closed?

Hm tricky. I guess its a first so if you do, let us know how it goes.

[noturbizniss]

Hm tricky. I guess its a first so if you do, let us know how it goes.

That's a long winded way to add to post count.

[Luvtotravel]

ive never done a rp claim before. i started filing one online for a final sale item i dont need, and its asking me whether i tried settling this with the company, who i spoke to and when... well, its a final sale item. am i supposed to call the company first?

[hide4]

If there's a return shipping fee is that eligible for rp?

[Round2]

Does AMEX Return Protection cover Cell Phones?

[cholent]

ive never done a rp claim before. i started filing one online for a final sale item i dont need, and its asking me whether i tried settling this with the company, who i spoke to and when... well, its a final sale item. am i supposed to call the company first?

Yes. They're insisting now on you calling the company to ensure they won't take the return even when the return policy clearly states returns won't be accepted

[stbaum]

If there's a return shipping fee is that eligible for rp?

ime no. you would need to wait till the company no longer accepts the return and then file a claim (within the 90 days of course)

[am77]

Does AMEX Return Protection cover Cell Phones?

yes

[Aogen]

Been a card member for several years and filed my first claim on Dec 2015 and it got denied today.  They stated the merchant had a holiday return policy until Jan 31. Great because the RP took over 30 days and it's now Feb 1st. Asked if it was possible to open a new claim and the guy on the phone without hesitation accused me of fraud and said no. Argued for one more minute about how I'm not a crook until I realized those guys literally doesn't give a shit and I said thanks and hung up.

Jesus, the claim adjustor department must have a ton of job security for them to act like this.

Anyways I just went over the terms and nowhere did it say the claim limit or anything relating to it.

[stbaum]

Been a card member for several years and filed my first claim on Dec 2015 and it got denied today.  They stated the merchant had a holiday return policy until Jan 31. Great because the RP took over 30 days and it's now Feb 1st. Asked if it was possible to open a new claim and the guy on the phone without hesitation accused me of fraud and said no. Argued for one more minute about how I'm not a crook until I realized those guys literally doesn't give a shit and I said thanks and hung up.

Jesus, the claim adjustor department must have a ton of job security for them to act like this.

Anyways I just went over the terms and nowhere did it say the claim limit or anything relating to it.

1- welcome to the forums...
2- try to limit the swearing 
3- HUCA

[Jerseysteve]

yes

If I buy an item from Amazon warehouse deals in used-very good condition will I be eligible for return protection?

TY

[puddles]

1- welcome to the forums...
2- try to limit the swearing 
3- HUCA

I made a claim recently and had a similar situation. Diff was that when I asked the claim rep something specific to the claim she said "X" and when it was denied they said they never said "X".

I called them out on it, they went back, "reviewed the recorded call" and denied my claim again. At that point, I was past the point of holiday return window as well. Very frustrating. You need to remember that these people are not in CS like the people you speak to when you call the number on the back of your card.

[Aogen]

I made a claim recently and had a similar situation. Diff was that when I asked the claim rep something specific to the claim she said "X" and when it was denied they said they never said "X".

I called them out on it, they went back, "reviewed the recorded call" and denied my claim again. At that point, I was past the point of holiday return window as well. Very frustrating. You need to remember that these people are not in CS like the people you speak to when you call the number on the back of your card.

Are you still within the 90 days?

[puddles]

Are you still within the 90 days?

Today? No. I tried speaking with numerous people. Nothing doing.

[Aogen]

Amex denied rp claim as it was still in holiday return window.  In theb4 days since, the window closed. Do I refile new claim now or call them and say that I  couldn't get to store before window closed?

Did you end up filling a new claim?

[Luvtotravel]

trying to file returns claim online. they ask for date of loss. i havent lost it just cannot be returned to store. what date am i supposed to put in? purchase date? date i decided i dont want it??

[CS91]

trying to file returns claim online. they ask for date of loss. i havent lost it just cannot be returned to store. what date am i supposed to put in? purchase date? date i decided i dont want it??