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[Updated With More Changes] Major Changes Are Coming For American Express Benefits! Master Chart Of What’s Being Added And Removed - https://www.dansdeals.com/credit-cards/major-changes-coming-american-express-benefits-master-chart-whats-added-removed/


$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 800-225-3750

Link to Claims Center: https://online.americanexpress.com/myca/onlineclaims/us/onlineclaims.do?request_type=authreg_onlineclaims&intlink=us-ser-onlineclaims-welcome-claimscenter
or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 1187002 times)

Offline newdealseeker

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2120 on: February 07, 2016, 09:59:58 PM »
A security company. They are hired by amex to research fraud and the like.
Wow, sure sounds scary!
What would make them do this to you. Did you make excessive amount of claims?

Offline Ydad

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2121 on: February 07, 2016, 10:07:32 PM »
Wow, sure sounds scary!
What would make them do this to you. Did you make excessive amount of claims?
Nah. A few RP claims, all legit. This was my first PP claim, also legit.

Offline newdealseeker

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2122 on: February 07, 2016, 11:19:15 PM »
Nah. A few RP claims, all legit. This was my first PP claim, also legit.
Where did you get the information about them, that they investigate fraud? Where can I read more?

Offline Ydad

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2123 on: February 07, 2016, 11:20:29 PM »
Where did you get the information about them, that they investigate fraud? Where can I read more?
giyf

Offline CS91

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2124 on: February 10, 2016, 03:30:30 PM »
Any correlation between how long it takes them to review a claim and likelihood of approval? Last time I put in a claim, I did it over the phone and it was instant approval. This time I did it online and it's been a week.

Offline benjie1305

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2125 on: February 10, 2016, 03:41:13 PM »
Any correlation between how long it takes them to review a claim and likelihood of approval? Last time I put in a claim, I did it over the phone and it was instant approval. This time I did it online and it's been a week.

Don't think so. Have had 1 day, 14 days , etc. approved.
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Offline newdealseeker

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2126 on: February 10, 2016, 06:13:42 PM »
Any correlation between how long it takes them to review a claim and likelihood of approval? Last time I put in a claim, I did it over the phone and it was instant approval. This time I did it online and it's been a week.
I was just approved after more than a month.

Offline CS91

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2127 on: February 10, 2016, 06:17:49 PM »
I was just approved after more than a month.
Don't they say that you'll get a response within 14 days?

Offline newdealseeker

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2128 on: February 10, 2016, 06:24:07 PM »
Don't they say that you'll get a response within 14 days?
Ye ye, they should.
I submitted the required documents and they said it was received and the claims examiner will reply within 14 days.
Then they said they'll LOOK AT IT within 14 days.
Then all of a sudden it wasn't 14 days, only 14 business days...
Then they finally looked at it. And approved it!

Offline CS91

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2129 on: February 10, 2016, 06:24:56 PM »
Ye ye, they should.
I submitted the required documents and they said it was received and the claims examiner will reply within 14 days.
Then they said they'll LOOK AT IT within 14 days.
Then all of a sudden it wasn't 14 days, only 14 business days...
Then they finally looked at it. And approved it!
Haha.

Offline E-MAN

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2130 on: February 12, 2016, 02:38:08 PM »
Just approved after more than 2 months

Offline benjie1305

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2131 on: February 12, 2016, 02:40:15 PM »
Just approved after more than 2 months

Amount? Item?
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Offline eve

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2132 on: February 14, 2016, 01:09:03 PM »
Does Amex assurance pay back if an item was damaged within 90 days of purchase? I remember Dan once posting that he bought some liquor and it dropped and Amex paid him back. Can anyone help me find the right wiki or answer my question? Thanks

Offline pixi

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2133 on: February 14, 2016, 01:15:00 PM »
Does Amex assurance pay back if an item was damaged within 90 days of purchase? I remember Dan once posting that he bought some liquor and it dropped and Amex paid him back. Can anyone help me find the right wiki or answer my question? Thanks
He didn't claim RP.
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Offline eve

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2134 on: February 14, 2016, 01:35:08 PM »
what did he claim

Offline newdealseeker

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2135 on: February 14, 2016, 02:18:37 PM »
what did he claim
Purchase Protection. And I wonder if it would have been approved had it not been instant approval...

Offline eve

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2136 on: February 14, 2016, 02:30:57 PM »
There's really very little written abt damage protection written on the forums. Is it harder to get than return protection?

Offline newdealseeker

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2137 on: February 14, 2016, 06:34:49 PM »
There's really very little written abt damage protection written on the forums. Is it harder to get than return protection?
Why harder?

Offline samtam

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2138 on: February 16, 2016, 03:50:01 PM »
If the item is more then $300 would they refund you the $300?

Offline benjie1305

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2139 on: February 16, 2016, 03:54:16 PM »
If the item is more then $300 would they refund you the $300?

Yes.
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