Author Topic: AMEX Return Protection: Did They Make You Return The Item? (Read 1186943 times)

E-MAN · « **Reply #2140 on:** February 16, 2016, 04:03:19 PM »

Quote from: benjie1305 on February 12, 2016, 02:40:15 PM

Amount? Item?

$20 belt

samtam · « **Reply #2141 on:** February 16, 2016, 04:54:53 PM »

If you do too many does it cause issues or they let up to 1000

yoshapman · « **Reply #2142 on:** February 16, 2016, 11:14:45 PM »

Has anyone ever had had them take longer than a day to respond (48-72 hours) but NOT ask for a receipt and approve the claim? Or do they always ask for a receipt if they don't approve it the day you send it in?

benjie1305 · « **Reply #2143 on:** February 17, 2016, 07:24:41 AM »

Quote from: yoshapman on February 16, 2016, 11:14:45 PM

Has anyone ever had had them take longer than a day to respond (48-72 hours) but NOT ask for a receipt and approve the claim? Or do they always ask for a receipt if they don't approve it the day you send it in?

Very common for them to ask for receipts. Does not mean you will or won't get approved.

yoshapman · « **Reply #2144 on:** February 17, 2016, 07:27:20 AM »

Quote from: benjie1305 on February 17, 2016, 07:24:41 AM

Very common for them to ask for receipts. Does not mean you will or won't get approved.

Understood, but from experience if they say they need longer than the day you sent it in, you'll HAVE to send a receipt in (which will just make the process take that much longer). Was just wondering if anyone else had an experience different than mine.

Zalc · « **Reply #2145 on:** February 17, 2016, 08:06:31 AM »

Quote from: Ydad on February 07, 2016, 10:07:32 PM

Nah. A few RP claims, all legit. This was my first PP claim, also legit.

Update?

noturbizniss · « **Reply #2146 on:** February 17, 2016, 08:57:52 PM »

Quote from: yoshapman on February 17, 2016, 07:27:20 AM

Understood, but from experience if they say they need longer than the day you sent it in, you'll HAVE to send a receipt in (which will just make the process take that much longer). Was just wondering if anyone else had an experience different than mine.

Log in to claims center and check status. Ime if it says pending receipt of documents you'll need to send them in.

puddles · « **Reply #2147 on:** February 18, 2016, 09:07:18 AM »

Bought a TV from Walmart which was fulfilled through a third party. Third party did not let me return after 30 days. Amex credited me the funds. I did have to explain the situation to the adjuster though. I would recommend calling over filling it out online since they wrote more information down for me in the claim.

yoshapman · « **Reply #2148 on:** February 18, 2016, 09:42:38 AM »

Quote from: noturbizniss on February 17, 2016, 08:57:52 PM

Log in to claims center and check status. Ime if it says pending receipt of documents you'll need to send them in.

Yup have to send in receipt. I always wonder how they pick if you need a receipt or not, because most of the time under $100 requires no receipt, and this was my first submission in 2016. It was also shoes, not something out of the ordinary.

TimT · « **Reply #2149 on:** February 18, 2016, 09:45:32 AM »

Quote from: yoshapman on February 18, 2016, 09:42:38 AM

Yup have to send in receipt. I always wonder how they pick if you need a receipt or not, because most of the time under $100 requires no receipt, and this was my first submission in 2016. It was also shoes, not something out of the ordinary.

Did you have a lot of submissions in 2015 ?

shimino1 · « **Reply #2150 on:** February 18, 2016, 10:12:54 AM »

Bought a necklace in Israel. Store wouldn't take it back because it was a sell item.
Submitted the claim online and got the refund the next day.
Did not ask for receipt or to return the item.

yoshapman · « **Reply #2151 on:** February 18, 2016, 11:47:56 AM »

Quote from: TimT on February 18, 2016, 09:45:32 AM

Did you have a lot of submissions in 2015 ?

Not a lot but at least a few. Does it carryover year to year? I always thought it started over again the following year.

noturbizniss · « **Reply #2152 on:** February 18, 2016, 09:31:19 PM »

Quote from: puddles on February 18, 2016, 09:07:18 AM

Bought a TV from Walmart which was fulfilled through a third party. Third party did not let me return after 30 days. Amex credited me the funds. I did have to explain the situation to the adjuster though. I would recommend calling over filling it out online since they wrote more information down for me in the claim.

They send a pdf letter anyway asking gang you to call in and ask the same questions. Reason for return, why won't store accept it and condition.

hide4 · « **Reply #2153 on:** February 19, 2016, 03:48:20 PM »

If the store charges a restocking fee for a refund but not for a store credit, can I do an RP claim?

noturbizniss · « **Reply #2154 on:** February 20, 2016, 11:40:52 PM »

Quote from: hide4 on February 19, 2016, 03:48:20 PM

If the store charges a restocking fee for a refund but not for a store credit, can I do an RP claim?

probably not. at best you can get for the restocking fee. but generally store credit qualifies as reason for denial of claim.

hide4 · « **Reply #2155 on:** February 21, 2016, 03:03:52 PM »

Quote from: noturbizniss on February 20, 2016, 11:40:52 PM

probably not. at best you can get for the restocking fee. but generally store credit qualifies as reason for denial of claim.

If I file a claim and it gets denied, can I file the same claim again if I change around the reasons for the claim?

noturbizniss · « **Reply #2156 on:** February 22, 2016, 08:52:19 AM »

Quote from: hide4 on February 21, 2016, 03:03:52 PM

If I file a claim and it gets denied, can I file the same claim again if I change around the reasons for the claim?

What reason changed for rp?

tzifanya54 · « **Reply #2157 on:** February 22, 2016, 01:39:35 PM »

If I purchased an item for $570. Then I file RP and I am approved for the max of $300, do I need to accept it? If they want the item back it's not worth me taking a $270 hit! Can I wait and see if the expect the item back or not and then decide how to proceed?

hide4 · « **Reply #2158 on:** February 22, 2016, 02:40:34 PM »

Quote from: tzifanya54 on February 22, 2016, 01:39:35 PM

If I purchased an item for $570. Then I file RP and I am approved for the max of $300, do I need to accept it? If they want the item back it's not worth me taking a $270 hit! Can I wait and see if the expect the item back or not and then decide how to proceed?

I believe you could always change your mind. But don't quote me on this one.

tzifanya54 · « **Reply #2159 on:** February 22, 2016, 03:00:03 PM »

Quote from: hide4 on February 22, 2016, 02:40:34 PM

I believe you could always change your mind. But don't quote me on this one.

ok thanks. Anybody with experience either way?

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Author Topic: AMEX Return Protection: Did They Make You Return The Item? (Read 1186943 times)