Author Topic: AMEX Return Protection: Did They Make You Return The Item? (Read 1175759 times)

EJB · « **Reply #2240 on:** March 14, 2016, 04:31:12 PM »

I had mine rejected due to merchant offering exchanges. Only problem is the merchant is sold out of EVERY item, so there is no item to exchange to

. And no way am I going to accept store credit for a store that has no items in stock...

noturbizniss · « **Reply #2241 on:** March 14, 2016, 04:36:14 PM »

Quote from: EJB on March 14, 2016, 04:31:12 PM

I had mine rejected due to merchant offering exchanges. Only problem is the merchant is sold out of EVERY item, so there is no item to exchange to . And no way am I going to accept store credit for a store that has no items in stock...

Store credit is good enough for amex. Unfortunately.

EJB · « **Reply #2242 on:** March 14, 2016, 04:39:48 PM »

Quote from: noturbizniss on March 14, 2016, 04:36:14 PM

Store credit is good enough for amex. Unfortunately.

Which is ridiculous if store is sold out of everything.

noturbizniss · « **Reply #2243 on:** March 14, 2016, 05:03:46 PM »

Quote from: EJB on March 14, 2016, 04:39:48 PM

Which is ridiculous if store is sold out of everything.

wait what? what kind of store is this that has nothing left? Channukah supply depot?

EJB · « **Reply #2244 on:** March 14, 2016, 05:06:01 PM »

Quote from: noturbizniss on March 14, 2016, 05:03:46 PM

wait what? what kind of store is this that has nothing left? Channukah supply depot?

Seasonal clothing.

AJK · « **Reply #2245 on:** March 15, 2016, 12:27:39 AM »

Quote from: wonderlust on March 14, 2016, 01:23:42 AM

Times are a changin??

No.

tzifanya54 · « **Reply #2246 on:** March 15, 2016, 12:42:37 AM »

Quote from: yoshapman on March 14, 2016, 04:17:44 PM

Agreed, 2nd one makes no sense.

Also, I wonder if they only call for smaller stores vs national retailers, as I've had no issues returning Amazon that was past 30 days or Best Buy past 14, even though there's a pretty good chance both of those might take it back in the form of store credit.

Not Best Buy. They are brutal.

EJB · « **Reply #2247 on:** March 15, 2016, 02:04:45 PM »

Got my denial overturned

benjie1305 · « **Reply #2248 on:** March 15, 2016, 02:05:42 PM »

Quote from: EJB on March 15, 2016, 02:04:45 PM

Got my denial overturned

Details?

You told them they have nothing in stock and should evaluate again and they did and credited?

EJB · « **Reply #2249 on:** March 15, 2016, 02:19:50 PM »

Quote from: benjie1305 on March 15, 2016, 02:05:42 PM

Details?

You told them they have nothing in stock and should evaluate again and they did and credited?

Didn't mention that. Sent him an email showing its "final sale" and he got the denial overturned.

noturbizniss · « **Reply #2250 on:** March 15, 2016, 02:51:41 PM »

Quote from: EJB on March 15, 2016, 02:19:50 PM

Didn't mention that. Sent him an email showing its "final sale" and he got the denial overturned.

Who'd you email? I always have to fax it in

EJB · « **Reply #2251 on:** March 15, 2016, 02:52:27 PM »

Quote from: noturbizniss on March 15, 2016, 02:51:41 PM

Who'd you email? I always have to fax it in

Faxed it in. It was an Email w the store, not one to Amex

zow · « **Reply #2252 on:** March 15, 2016, 06:36:39 PM »

Wow. I am posting here because have become an even greater fan of Amex (was already a big fan) and less of a Chase boy.

I just got off the phone with Chase Ink Card Services 800-874-7702, and went through a long claim process for return protection. I'm actually returning the InfoGuard Shredders from Staples because I couldn't get staples to give me the rebate, and now it's too late to return the item to them. Chase says this should be within the terms of the return protection policy, but they are making ME pay for shipping them the items. It will cost a fortune to ship 10 shredders to Chase...not sure it's even worth it. Oy.

AJK · « **Reply #2253 on:** March 16, 2016, 02:24:33 AM »

Try chatting with them about rebate. Had a problem with mine and got it straightened out.

EJB · « **Reply #2254 on:** March 16, 2016, 06:49:11 AM »

Quote from: EJB on March 15, 2016, 02:52:27 PM

Faxed it in. It was an Email w the store, not one to Amex

Update: not required to return items

rileywiles23 · « **Reply #2255 on:** March 16, 2016, 04:27:47 PM »

If I bought something on my plat. card, which I then downgraded to a green card, can I still file for RP for the purchase ?

benjie1305 · « **Reply #2256 on:** March 16, 2016, 04:28:18 PM »

Quote from: rileywiles23 on March 16, 2016, 04:27:47 PM

If I bought something on my plat. card, which I then downgraded to a green card, can I still file for RP for the purchase ?

Yes. Green card offers RP too.

tzifanya54 · « **Reply #2257 on:** March 16, 2016, 07:15:14 PM »

Quote from: AJK on March 16, 2016, 02:24:33 AM

Try chatting with them about rebate. Had a problem with mine and got it straightened out.

+1
Found their chat team to be quite accommodating in multiple instances.

yoshapman · « **Reply #2258 on:** March 22, 2016, 10:02:39 AM »

So I've noticed now the last couple times they've asked for a receipt and additional information, even on less than $100, which probably means I did too many last year, though I don't think it was that much (have only had 2 this year). However, after the month or so it takes, they approve it and don't ask for the items back, so was just curious what their rational is for that - if anything, I'd expect them to ask for it back every time for the time being. But guess there are no set rules here?

benjie1305 · « **Reply #2259 on:** March 22, 2016, 10:08:04 AM »

Quote from: yoshapman on March 22, 2016, 10:02:39 AM

So I've noticed now the last couple times they've asked for a receipt and additional information, even on less than $100, which probably means I did too many last year, though I don't think it was that much (have only had 2 this year). However, after the month or so it takes, they approve it and don't ask for the items back, so was just curious what their rational is for that - if anything, I'd expect them to ask for it back every time for the time being. But guess there are no set rules here?

That.

Topic Wiki

Author Topic: AMEX Return Protection: Did They Make You Return The Item? (Read 1175759 times)