Author Topic: AMEX Return Protection: Did They Make You Return The Item? (Read 1188316 times)

starbucks_lover · « **Reply #2260 on:** March 26, 2016, 06:03:42 PM »

Quote from: starbucks_lover on March 07, 2016, 11:44:00 AM

I put in a return protection claim for a luggage bag that I ended up not using for a trip. It's outside the 60-day return window but within the 90-day return window.

Anyway, I faxed in the requested receipts. An hour later, I noticed a missed call from 800-645-9700, which is apparently Amex Assurance. They also left a voicemail asking me to call to because they have "some information to review" with me regarding my claim.

Can't call until later in the day. Any idea what's up? Seems like a very simple claim, so not sure what the issue is.

Well, it's been about 14 business days since the last documents were received for my claim and when I talked with them.

This morning I woke up to find an email from Amex Assurance. I was sure that would be the result of the claim investigation. Instead, I found two emails and two PDFs attached. The PDF letters were the same ones that I received at the beginning of my investigation. I went to the online claim center and see that my original claim is still open. In addition, there's a new claim listed with a new claim number. Not sure what's going on. I didn't file a new claim. They must have opened a new claim by mistake based on the old claim? I'll give them a call on Monday to see why there's a new claim and a request for documents.

pixi · « **Reply #2261 on:** March 26, 2016, 08:33:42 PM »

Quote from: starbucks_lover on March 26, 2016, 06:03:42 PM

Well, it's been about 14 business days since the last documents were received for my claim and when I talked with them.

This morning I woke up to find an email from Amex Assurance. I was sure that would be the result of the claim investigation. Instead, I found two emails and two PDFs attached. The PDF letters were the same ones that I received at the beginning of my investigation. I went to the online claim center and see that my original claim is still open. In addition, there's a new claim listed with a new claim number. Not sure what's going on. I didn't file a new claim. They must have opened a new claim by mistake based on the old claim? I'll give them a call on Monday to see why there's a new claim and a request for documents.

Don't worry, that's totally normal the email you got is a automatic email, a RP claim can take from several days to weeks and you might get another email in the future, if you faxed in all requested docs you can simply ignore those emails

Jay the PRESIDENT · « **Reply #2262 on:** April 02, 2016, 09:27:07 PM »

after about month---denied for not attempting to return to store...

noturbizniss · « **Reply #2263 on:** April 02, 2016, 10:53:21 PM »

Quote from: Jay the PRESIDENT on April 02, 2016, 09:27:07 PM

after about month---denied for not attempting to return to store...

Was the claim filed during stores normal return window?

Jay the PRESIDENT · « **Reply #2264 on:** April 03, 2016, 01:26:21 AM »

Quote from: noturbizniss on April 02, 2016, 10:53:21 PM

Was the claim filed during stores normal return window?

nope

noturbizniss · « **Reply #2265 on:** April 03, 2016, 01:26:59 AM »

Quote from: Jay the PRESIDENT on April 03, 2016, 01:26:21 AM

nope

So what was the reason the claim was denied?

sammy n · « **Reply #2266 on:** April 03, 2016, 05:44:27 AM »

Quote from: Jay the PRESIDENT on April 03, 2016, 01:26:21 AM

nope

Trying again.

yoshapman · « **Reply #2267 on:** April 03, 2016, 11:11:57 AM »

Reason for denial? Did you speak with them?

Jay the PRESIDENT · « **Reply #2268 on:** April 03, 2016, 11:56:02 AM »

seems they mean to say that you have to attempt to return even if the store would not take it back...

eliraps · « **Reply #2269 on:** April 03, 2016, 02:39:06 PM »

If I don't have an itemized store receipt, will they not process the claim?

noturbizniss · « **Reply #2270 on:** April 03, 2016, 09:39:57 PM »

Quote from: eliraps on April 03, 2016, 02:39:06 PM

If I don't have an itemized store receipt, will they not process the claim?

If they ask for one you need it. They don't always ask

eliraps · « **Reply #2271 on:** April 04, 2016, 02:12:26 AM »

Quote from: noturbizniss on April 03, 2016, 09:39:57 PM

If they ask for one you need it. They don't always ask

Made the claim on the phone. Phone rep said I need to send in receipt. That was more than 12 hrs ago and still no email.
Any chance that she was just saying the standard policy but they won't actually demand it? Is it usual to have to wait so long for the email?

benjie1305 · « **Reply #2272 on:** April 04, 2016, 07:11:23 AM »

Quote from: eliraps on April 04, 2016, 02:12:26 AM

Made the claim on the phone. Phone rep said I need to send in receipt. That was more than 12 hrs ago and still no email.
Any chance that she was just saying the standard policy but they won't actually demand it? Is it usual to have to wait so long for the email?

Check if it actually is a listed claim in the claim center online.

eliraps · « **Reply #2273 on:** April 04, 2016, 09:30:09 AM »

Quote from: benjie1305 on April 04, 2016, 07:11:23 AM

Check if it actually is a listed claim in the claim center online.

Just got email with attachment asking for itemized store receipt.
Should I call and say I don't have it or is it a lost cause?

benjie1305 · « **Reply #2274 on:** April 04, 2016, 09:40:55 AM »

Quote from: eliraps on April 04, 2016, 09:30:09 AM

Just got email with attachment asking for itemized store receipt.
Should I call and say I don't have it or is it a lost cause?

Well, if they are asking for a receipt, they will want to see one. I'd call and explain. You might also want to touch base with the store about a receipt.

yoshapman · « **Reply #2275 on:** April 04, 2016, 12:46:50 PM »

Are people still being approved without sending in receipts recently? Family member sent in a claim also said they now have to send in receipts for an amount under $100 when they have almost never had to before.

Luvtotravel · « **Reply #2276 on:** April 04, 2016, 12:54:35 PM »

can i file a claim with amex on something that was paid with paypal, funded through an amex cc?

cholent · « **Reply #2277 on:** April 04, 2016, 12:54:56 PM »

Quote from: yoshapman on April 04, 2016, 12:46:50 PM

Are people still being approved without sending in receipts recently? Family member sent in a claim also said they now have to send in receipts for an amount under $100 when they have almost never had to before.

It still exists, but I and many others I know have also been asked for a lot more in the past few months

chinagel · « **Reply #2278 on:** April 04, 2016, 12:56:02 PM »

Quote from: eliraps on April 04, 2016, 09:30:09 AM

Just got email with attachment asking for itemized store receipt.
Should I call and say I don't have it or is it a lost cause?

u can ask amex cs to investigate the charge and get a receipt from merchant and then use it for return protection

chinagel · « **Reply #2279 on:** April 04, 2016, 12:57:49 PM »

Quote from: yoshapman on April 04, 2016, 12:46:50 PM

Are people still being approved without sending in receipts recently? Family member sent in a claim also said they now have to send in receipts for an amount under $100 when they have almost never had to before.

the more claims u make the more likely they r to ask for receipts ime.

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Author Topic: AMEX Return Protection: Did They Make You Return The Item? (Read 1188316 times)