AMEX Return Protection: Did They Make You Return The Item?

[benjie1305]

Is that $1000 per eligible card (of the primary card holder) or $1000 total per primary card holder, no matter if they have 1 or X eligible cards?

Each card you are a primary on gets the amount listed for RP. If you have 3 different Amex cards and each have X$ for RP then you have 3 times X$ available.

[talkitup90]

Each card you are a primary on gets the amount listed for RP. If you have 3 different Amex cards and each have X$ for RP then you have 3 times X$ available.

Great, thanks!  I wonder how much folks here have pushed the limits on this. Would love to hear rough numbers.

[noturbizniss]

Great, thanks!  I wonder how much folks here have pushed the limits on this. Would love to hear rough numbers.

Certain things are verboten on public forums.

[noturbizniss]

anyone use this on anything like carpeting flooring or wall/sheet rock? exclusions that may apply are:

22.land, buildings and fixtures (including but not limited to, central air conditioner, built-in kitchen appliance
and water heater);
27. items permanently affixed to home, office, vehicles, etc. (including, but not limited to,
garage door openers and car alarms);

[AJK]

Certain things are verboten on public forums.

And some things are just dumb to do. Dont be greedy and kill what is indisputably a great benefit by trying to make a living screwing Amex instead of getting a job.

[dgordon]

I just put in a claim (for the first time as an Amex customer of 2+ years) for a $400 chain for a necklace (white gold I think). It broke. That's what I told them (it's true).

Right now they want an itemized receipt, but we don't have it. I'm hoping the Jeweler can produce it.

[Dascc]

I just put in a claim (for the first time as an Amex customer of 2+ years) for a $400 chain for a necklace (white gold I think). It broke. That's what I told them (it's true).

Right now they want an itemized receipt, but we don't have it. I'm hoping the Jeweler can produce it.

that would fall under Purchase protection, not return protection.

[dandandan]

So I just had my first experience with Amex Returns Protection and it was not so pleasant.  I have been an Amex customer for over 10 years and this is the first time I have ever used it.  I just got a denial approximately 5 days after faxing in my receipt for an item that is between $150-200.  They state my item falls into the 'one of a kind' category.  This is not true.  I can call a local store and purchase the same item today, if needed.  What are my options? Can I call and appeal? Can I or should I make another claim for the same item?

[sammy n]

So I just had my first experience with Amex Returns Protection and it was not so pleasant.  I have been an Amex customer for over 10 years and this is the first time I have ever used it.  I just got a denial approximately 5 days after faxing in my receipt for an item that is between $150-200.  They state my item falls into the 'one of a kind' category.  This is not true.  I can call a local store and purchase the same item today, if needed.  What are my options? Can I call and appeal? Can I or should I make another claim for the same item?

You can definitely try to resubmit. I don't see why that can hurt.

[Zevi16]

I just made a claim and I have to fax in a receipt. I'm abroad so is there any way of me emailing it?
Also the receipt is in Hebrew, will that make a difference?

[Emkay]

I just made a claim and I have to fax in a receipt. I'm abroad so is there any way of me emailing it?
Also the receipt is in Hebrew, will that make a difference?

There are sites to fax online for free. and they may initially give issues with Hebrew but after some pushback  should sort out.

[sammy n]

Also the receipt is in Hebrew, will that make a difference?

I believe that in t&c it says it does not cover things that were bought out is USA.

P.S I've got refunded with a purchase that was made here.

[A3]

Not the same as it use it to be

[SPLP]

Not the same as it use it to be

what is not the same?

[Zevi16]

I believe that in t&c it says it does not cover things that were bought out is USA.

P.S I've got refunded with a purchase that was made here.

Even though the receipt is in shekalim?

[noturbizniss]

I just made a claim and I have to fax in a receipt. I'm abroad so is there any way of me emailing it?
Also the receipt is in Hebrew, will that make a difference?

Is the receipt in Hebrew cuz it was purchased in Israel? If so it's not eligible as per the terms. Giyf.

http://www.americanexpress.com/us/content/card-benefits/return-protection-terms.html

Limitations and Exclusions [/u]

Purchases must be made in the 50 United States of America, the District of Columbia, Puerto Rico, the U.S. Virgin Islands, American Samoa, Federated States of Micronesia, Marshall Islands, Palau, Guam and Northern Mariana Islands and charged in full on your eligible Card

[Zevi16]

Is the receipt in Hebrew cuz it was purchased in Israel? If so it's not eligible as per the terms. Giyf.

http://www.americanexpress.com/us/content/card-benefits/return-protection-terms.html

Do that basically defeats the whole purpose because regular American stores will accept items back.. The problem is with these crazy Israeli people.
What if the item is broken and then it goes under the warranty protection. Will that cover if it was bought in Israel?

[noturbizniss]

Has anyone had any luck using RP for furniture / a mattress?

did you end up trying? I didn't see anything in the terms excluding it other than having to be in new condition...

[sammy n]

Even though the receipt is in shekalim?

I didn't have to send in receipt. Maybe bec it was under $100.

[Zevi16]

I didn't have to send in receipt. Maybe bec it was under $100.

Mine is 100.48