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[Updated With More Changes] Major Changes Are Coming For American Express Benefits! Master Chart Of What’s Being Added And Removed - https://www.dansdeals.com/credit-cards/major-changes-coming-american-express-benefits-master-chart-whats-added-removed/


$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 800-225-3750

Link to Claims Center: https://online.americanexpress.com/myca/onlineclaims/us/onlineclaims.do?request_type=authreg_onlineclaims&intlink=us-ser-onlineclaims-welcome-claimscenter
or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 1185832 times)

Offline sammy n

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2380 on: May 28, 2016, 06:49:50 PM »
I bought a computer monitor about more than a month back and never used and don't need it. Best Buy return policy will not let me to return to them. Do you think that it can be covered under Amex return protection?
Why not unless it is one of things in t&c that's not covered.

Offline MosheD

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2381 on: May 29, 2016, 11:05:42 AM »
Don't know if this belongs here or ethics thread.
I bought a pair of shoes on Chase card. After one shabbos I found out they are really uncomfortable, but they are no longer in sellable condition and I doubt store would take them back.
Can I buy another pair on Amex, use the new pair to get refund on visa and then do rp on used pair for Amex?

Offline yochiek93

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2382 on: May 29, 2016, 12:39:45 PM »
Don't know if this belongs here or ethics thread.
I bought a pair of shoes on Chase card. After one shabbos I found out they are really uncomfortable, but they are no longer in sellable condition and I doubt store would take them back.
Can I buy another pair on Amex, use the new pair to get refund on visa and then do rp on used pair for Amex?
Definitely ethics

Offline MosheD

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2383 on: May 29, 2016, 12:55:58 PM »
Definitely ethics
But then it'll be a repost

Online etech0

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2384 on: May 29, 2016, 01:17:30 PM »
But then it'll be a repost
Quote your existing post in that thread. Ask your LOR, but that may be permitted.
Workflowy. You won't know what you're missing until you try it.

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2385 on: May 29, 2016, 11:52:38 PM »
Don't know if this belongs here or ethics thread.
I bought a pair of shoes on Chase card. After one shabbos I found out they are really uncomfortable, but they are no longer in sellable condition and I doubt store would take them back.
Can I buy another pair on Amex, use the new pair to get refund on visa and then do rp on used pair for Amex?
Iinm amex rp officially needs to h  new or like new. If they ask and yiu tell them they are worn it may result in denial...
READ THE DARN WIKI!!!!

Chuck Norris...
...can still do FT method
...READS THE WIKI!!!

Offline MosheD

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2386 on: May 29, 2016, 11:55:03 PM »
Iinm amex rp officially needs to h  new or like new. If they ask and yiu tell them they are worn it may result in denial...
I'm which case I haven't lost anything...

Offline CHAIM999

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2387 on: May 30, 2016, 03:45:04 PM »
Dos anyone have info on filing a claim for stolen, what proof do they require, and when is it considered neglect  (own fault)

Offline rileywiles23

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2388 on: May 31, 2016, 12:12:47 AM »
Dos anyone have info on filing a claim for stolen, what proof do they require, and when is it considered neglect  (own fault)
IME they requested a police report.
Life is as good as you make it...

Offline sammy n

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2389 on: May 31, 2016, 04:37:04 AM »
IME they requested a police report.
And once you send in that everything was smooth?

Offline rileywiles23

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2390 on: May 31, 2016, 06:47:47 AM »
And once you send in that everything was smooth?
Yup.
Life is as good as you make it...

Offline sammy n

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Offline samtam

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2392 on: May 31, 2016, 08:04:33 PM »
An data points on eye glasses should work??
Worked for me

Offline mike64b

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2393 on: June 03, 2016, 08:17:48 PM »
Bought a piece of skiing equipment (~80USD) that I don't need but Merchant closed down for the summer. Will amex likely approve return protection for this?

Offline mike64b

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2394 on: June 04, 2016, 12:02:44 PM »
Bought a piece of skiing equipment (~80USD) that I don't need but Merchant closed down for the summer. Will amex likely approve return protection for this?

Follow up to my question, submitted the claim and within the same day amex approved and paid the claim. God I love amex.

Offline talkitup90

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2395 on: June 06, 2016, 12:58:28 PM »
So I recently filed a warranty claim for a failing small electronic item, with the manufacturer. I bought the item less than a year ago and it normally has a 1-year warranty. Unfortunately the manufacturer says that the item actually entitled to warranty coverage since I apparently bought it from an unauthorized dealer / seller.

Anyone been in a similar situation? Think I could successfully use Amex Extended warranty or some other benefit? It's been over 90 days from purchase.

Offline yoshapman

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2396 on: June 15, 2016, 04:09:38 PM »
Had a $95 claim that was approved. Does the original $95 count towards a spending threshhold (and has no chance of points being deducted from Amex even though Amex Return Protection gave a credit for the same amount)?

Offline solls108

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2397 on: June 15, 2016, 04:15:57 PM »
I bought a pair of Lulu lemon pants final sale for ~$95 and they did not fit. Amex did not make me return.

Offline hide4

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2398 on: June 20, 2016, 02:45:18 PM »
 Is it regular to get a phone call after filing rp?

Offline chinagel

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2399 on: June 20, 2016, 02:45:49 PM »
Is it regular to get a phone call after filing rp?
ye