Author Topic: AMEX Return Protection: Did They Make You Return The Item? (Read 1186212 times)

hide4 · « **Reply #2400 on:** June 20, 2016, 02:46:39 PM »

What happens if I close the card before the rp is approved? Can it go through with a closed card?

chinagel · « **Reply #2401 on:** June 20, 2016, 02:56:51 PM »

Quote from: hide4 on June 20, 2016, 02:46:39 PM

What happens if I close the card before the rp is approved? Can it go through with a closed card?

no

hide4 · « **Reply #2402 on:** June 20, 2016, 02:59:55 PM »

Quote from: chinagel on June 20, 2016, 02:56:51 PM

no

Is there any way to expedite an rp claim?

chinagel · « **Reply #2403 on:** June 20, 2016, 03:09:37 PM »

Quote from: hide4 on June 20, 2016, 02:59:55 PM

Is there any way to expedite an rp claim?

if u call 8002286855 during business hours they should be able to process it on the spot ime

noturbizniss · « **Reply #2404 on:** June 20, 2016, 11:48:59 PM »

Quote from: chinagel on June 20, 2016, 03:09:37 PM

if u call 8002286855 during business hours they should be able to process it on the spot ime

Is that the reg number? If so, they can't push it through. If it's an automatic approval then it goes, but the phone reps are not claims adjusters and cannot push anything through.

hide4 · « **Reply #2405 on:** June 21, 2016, 02:46:19 PM »

What happens if I close the card before the rp is approved? Can it go through with a closed card?

Quote from: chinagel on June 20, 2016, 02:56:51 PM

no

Why wont it go through if I processed the claim before I closed the card?

chinagel · « **Reply #2406 on:** June 21, 2016, 02:49:45 PM »

Quote from: hide4 on June 21, 2016, 02:46:19 PM

What happens if I close the card before the rp is approved? Can it go through with a closed card?Why wont it go through if I processed the claim before I closed the card?

bc thats what the t&c says

hide4 · « **Reply #2407 on:** June 21, 2016, 02:52:29 PM »

Quote from: chinagel on June 21, 2016, 02:49:45 PM

bc thats what the t&c says

Where? Didn't see that anywhere in the t&c

David Smith · « **Reply #2408 on:** June 21, 2016, 02:55:35 PM »

Quote from: hide4 on June 21, 2016, 02:52:29 PM

Where? Didn't see that anywhere in the t&c

Account must be in good standing

hide4 · « **Reply #2409 on:** June 21, 2016, 02:56:54 PM »

Quote from: David Smith on June 21, 2016, 02:55:35 PM

Account must be in good standing

At the time of claim or at the time of approval?

chinagel · « **Reply #2410 on:** June 21, 2016, 02:58:02 PM »

Quote from: hide4 on June 21, 2016, 02:52:29 PM

Where? Didn't see that anywhere in the t&c

ur right i thought i remembered seeing that

hide4 · « **Reply #2411 on:** June 21, 2016, 02:59:12 PM »

Quote from: chinagel on June 21, 2016, 02:58:02 PM

ur right i thought i remembered seeing that

I also thought it said that it has to be in good standing but I don't see it now.

Found this, unsure what it means...
"A refund will not be paid if, on the date we receive your Return Protection request any amount on
your eligible Card account is past due for one or more billing cycle(s) or your Card is canceled."

hide4 · « **Reply #2412 on:** June 21, 2016, 03:05:01 PM »

Quote from: David Smith on June 21, 2016, 03:03:29 PM

Interesting. It looks like they changed the T&Cs.

Yup now they write it differently (see last post)

chinagel · « **Reply #2413 on:** June 21, 2016, 03:07:45 PM »

Quote from: hide4 on June 21, 2016, 02:59:12 PM

I also thought it said that it has to be in good standing but I don't see it now.

Found this, unsure what it means...
"A refund will not be paid if, on the date we receive your Return Protection request any amount on
your eligible Card account is past due for one or more billing cycle(s) or your Card is canceled."

i didnt see that. but if it says that then it cant be cancelled

hachover · « **Reply #2414 on:** June 23, 2016, 12:55:43 PM »

Bought a playhouse from ToysRUs and decided to return it around 35 days later (still in box). I checked the website and it said no returns after 30 days, so I started an Amex return protection claim. When the rep asked if I tried to return to store I answered no, because the website said it was too late and no point in trying. Big mistake, because they denied the claim for that. After I got the denial, I called back to try to fix the claim and they said I can't. I asked if I could file a new claim and they said it won't work because it's an insurance claim and the denial is already on file.

I'm still within 90 days of purchase so I think I should still be covered by the protection. If my claim was denied originally because I didn't try to return to store, then why can't I try to return to store now and then refile? Does anyone have any advice?

nsastamps · « **Reply #2415 on:** June 23, 2016, 01:58:59 PM »

I bet you can. Just open a brand new case and say you tried returning it.

TimT · « **Reply #2416 on:** June 23, 2016, 07:51:56 PM »

Any point in buying a refurbished air conditioner sold as new with an amex ?

David Smith · « **Reply #2417 on:** June 23, 2016, 07:57:41 PM »

Quote from: TimT on June 23, 2016, 07:51:56 PM

Any point in buying a refurbished air conditioner sold as new with an amex ?

It's quite possible they won't check condition of item when you file claim, from what I've heard. No personal experience.

TimT · « **Reply #2418 on:** June 23, 2016, 08:01:37 PM »

Quote from: David Smith on June 23, 2016, 07:57:41 PM

It's quite possible they won't check condition of item when you file claim, from what I've heard. No personal experience.

Officially they don't cover it ?

David Smith · « **Reply #2419 on:** June 23, 2016, 08:06:44 PM »

Quote from: TimT on June 23, 2016, 08:01:37 PM

Officially they don't cover it ?

Officially used or second hand items aren't covered. I don't know how refurbished falls into that.

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Author Topic: AMEX Return Protection: Did They Make You Return The Item? (Read 1186212 times)