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[Updated With More Changes] Major Changes Are Coming For American Express Benefits! Master Chart Of What’s Being Added And Removed - https://www.dansdeals.com/credit-cards/major-changes-coming-american-express-benefits-master-chart-whats-added-removed/


$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 800-225-3750

Link to Claims Center: https://online.americanexpress.com/myca/onlineclaims/us/onlineclaims.do?request_type=authreg_onlineclaims&intlink=us-ser-onlineclaims-welcome-claimscenter
or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 1186797 times)

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2440 on: August 02, 2016, 04:53:39 PM »
Card. as in your SPG card. Included in that is all AU's. if you have 1 SPG card and 100 AU's you have 1K of RP, not 100k.
Also this has been asked many many times in this thread

...and wiki updated
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Offline efflpetzel

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2441 on: August 02, 2016, 05:20:02 PM »


Card. as in your SPG card. Included in that is all AU's. if you have 1 SPG card and 100 AU's you have 1K of RP, not 100k.

...and wiki updated

Thanks for clarifying

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2442 on: August 09, 2016, 12:10:17 AM »
PSA: perks from indiegogo, Kickstart etc even when ur getting stuff for less than retail value are not eligible for returm protection as amex said the payment was a donation or investment in a business with the item being a perk but not a purchase, and as such, it is excluded.
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Offline lchris001

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2443 on: August 10, 2016, 11:13:37 AM »
Does AMEX ever ask you to return the product even if you hit the $300 limit per claim?

Offline A3

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2444 on: August 10, 2016, 11:15:06 AM »
Does AMEX ever ask you to return the product even if you hit the $300 limit per claim?
Yes

Offline lchris001

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2445 on: August 10, 2016, 11:49:14 AM »
I see a lot of return for clothes, where are you guys shopping? I usually do the big box retailers like JCP, Kohls, and I am able to return it even months later. Am I missing something here?

Offline David Smith

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2446 on: August 10, 2016, 11:50:00 AM »
I see a lot of return for clothes, where are you guys shopping? I usually do the big box retailers like JCP, Kohls, and I am able to return it even months later. Am I missing something here?
Other than the title of the thread?


Also, Shaindel's on 13th isn't Kohl's.
Who do you think you are fooling? You think you are going to pull a quick one on your Creator? Good luck with that.
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Offline samtam

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2447 on: August 10, 2016, 04:50:16 PM »
anyone of an idea of what stuff they ask you to send in to them
i have done a few claims and was never asked to send it in just curious if its certain items or just a random thing they do

Offline shulem92

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2448 on: August 10, 2016, 04:53:50 PM »
anyone of an idea of what stuff they ask you to send in to them
i have done a few claims and was never asked to send it in just curious if its certain items or just a random thing they do
Anything which has a decent enough resale value

Offline samtam

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2449 on: August 10, 2016, 04:59:40 PM »
Anything which has a decent enough resale value
Im assuming stuff worth more then $300

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2450 on: August 10, 2016, 08:20:56 PM »
I really don't think discussing what exactly does or does not to be returned and how to avoid returning things should be discussed publicly
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Offline shulem92

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2451 on: August 10, 2016, 08:24:59 PM »
I really don't think discussing what exactly does or does not to be returned and how to avoid returning things should be discussed publicly
Agreed. But did u read the thread title?

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2452 on: August 10, 2016, 08:26:14 PM »
Agreed. But did u read the thread title?
Sure, but when people start asking explicitly what trends need to be returned, or how to avoid it things get shady
READ THE DARN WIKI!!!!

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Offline shulem92

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2453 on: August 10, 2016, 08:36:16 PM »
Sure, but when people start asking explicitly what trends need to be returned, or how to avoid it things get shady
Couldn't agree more myself

Offline puddles

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2454 on: August 15, 2016, 02:52:55 PM »
Looking for advice... Used return/purchase protection really whenever I have an issue. Always honestly but if you make enough purchases online things comes up.

Just filed a claim for clothing my wife ordered that was final sale. $200 item. Waiting to hear back. We also had something that we just purchased that was stolen, value of $80. Should I file a claim or just leave it because it might be too much. Again, this is all 100% on the up and up.

Offline davidmal

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2455 on: August 15, 2016, 03:09:14 PM »
-DMC
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Offline shulem92

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2456 on: August 15, 2016, 07:06:39 PM »
Looking for advice... Used return/purchase protection really whenever I have an issue. Always honestly but if you make enough purchases online things comes up.

Just filed a claim for clothing my wife ordered that was final sale. $200 item. Waiting to hear back. We also had something that we just purchased that was stolen, value of $80. Should I file a claim or just leave it because it might be too much. Again, this is all 100% on the up and up.
Why wouldn't u do it? If its all on the up and up, and those r amexs t&c what r u scared about?

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2457 on: August 16, 2016, 01:04:29 AM »
Looking for advice... Used return/purchase protection really whenever I have an issue. Always honestly but if you make enough purchases online things comes up.

Just filed a claim for clothing my wife ordered that was final sale. $200 item. Waiting to hear back. We also had something that we just purchased that was stolen, value of $80. Should I file a claim or just leave it because it might be too much. Again, this is all 100% on the up and up.
File the claim. FYI, for the stolen item they will likely ask for a police report.
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Offline shulem92

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2458 on: August 16, 2016, 01:07:37 AM »
File the claim. FYI, for the stolen item they will likely ask for a police report.
YMMV, and u can always go file one

Offline puddles

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2459 on: August 16, 2016, 09:04:44 AM »
Why wouldn't u do it? If its all on the up and up, and those r amexs t&c what r u scared about?
I dont know. Just dont want to have my account closed for overuse. Just making sure. BTW, filed the claim last night at 5PM, had a credit this morning.