Topic Wiki

[Updated With More Changes] Major Changes Are Coming For American Express Benefits! Master Chart Of What’s Being Added And Removed - https://www.dansdeals.com/credit-cards/major-changes-coming-american-express-benefits-master-chart-whats-added-removed/


$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 800-225-3750

Link to Claims Center: https://online.americanexpress.com/myca/onlineclaims/us/onlineclaims.do?request_type=authreg_onlineclaims&intlink=us-ser-onlineclaims-welcome-claimscenter
or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 1157676 times)

Offline sams

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Nov 2014
  • Posts: 1140
  • Total likes: 38
  • DansDeals.com Hat Tips 2
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2520 on: September 26, 2016, 04:13:04 PM »
Are stuff bought directly from amazon eligible??
Also are watches even cheaper ones always excluded?

Offline moka

  • Dansdeals Platinum Elite + Lifetime Silver Elite
  • *****
  • Join Date: Feb 2013
  • Posts: 719
  • Total likes: 26
  • DansDeals.com Hat Tips 5
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2521 on: September 26, 2016, 06:16:25 PM »
Is there a chance of something getting approved if it's past 3 months. In the fourth month
I ended up filing the claim with the claim date as the attempted return date and the claim got denied bec it was past 3 months.
is it possible to make a new claim on the same charge and give them a attempted return date within 3 months of purchase

Offline samtam

  • Dansdeals Platinum Elite
  • ****
  • Join Date: May 2013
  • Posts: 293
  • Total likes: 1
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: Brooklyn
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2522 on: September 26, 2016, 06:21:31 PM »
Yes
It doesn't have return protection or i have to ask for it?

Offline sams

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Nov 2014
  • Posts: 1140
  • Total likes: 38
  • DansDeals.com Hat Tips 2
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2523 on: September 26, 2016, 11:16:47 PM »
It doesn't have return protection or i have to ask for it?
Sone business cards don't have it may be included

Offline doovid d

  • Dansdeals Gold Elite
  • ***
  • Join Date: May 2015
  • Posts: 193
  • Total likes: 1
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: usa
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2524 on: September 26, 2016, 11:19:55 PM »
Anyone ever do return prot with a serve card

Offline Torkay

  • Dansdeals Platinum Elite
  • ****
  • Join Date: Sep 2016
  • Posts: 275
  • Total likes: 16
  • DansDeals.com Hat Tips 0
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2525 on: September 26, 2016, 11:22:09 PM »
Also are watches even cheaper ones always excluded?
Watches are excluded

Offline sams

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Nov 2014
  • Posts: 1140
  • Total likes: 38
  • DansDeals.com Hat Tips 2
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2526 on: September 26, 2016, 11:23:03 PM »
Watches are excluded
Thanx .any confirmation on purchase directly from amazon?

Offline Torkay

  • Dansdeals Platinum Elite
  • ****
  • Join Date: Sep 2016
  • Posts: 275
  • Total likes: 16
  • DansDeals.com Hat Tips 0
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2527 on: September 26, 2016, 11:23:51 PM »
Thanx .any confirmation on purchase directly from amazon?
No clue about Amazon

Offline noturbizniss

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Dec 2012
  • Posts: 7116
  • Total likes: 140
  • DansDeals.com Hat Tips 4
  • Gender: Male
    • View Profile
  • Location: North Jersey
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2528 on: September 27, 2016, 12:29:28 AM »
Thanx .any confirmation on purchase directly from amazon?
What is your question? Why should Amazon be excluded? I've done rp on ebay items
READ THE DARN WIKI!!!!

Chuck Norris...
...can still do FT method
...READS THE WIKI!!!

Offline noturbizniss

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Dec 2012
  • Posts: 7116
  • Total likes: 140
  • DansDeals.com Hat Tips 4
  • Gender: Male
    • View Profile
  • Location: North Jersey
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2529 on: September 27, 2016, 12:30:21 AM »
I ended up filing the claim with the claim date as the attempted return date and the claim got denied bec it was past 3 months.
is it possible to make a new claim on the same charge and give them a attempted return date within 3 months of purchase
Was the attempted return date more than 3 months?
READ THE DARN WIKI!!!!

Chuck Norris...
...can still do FT method
...READS THE WIKI!!!

Online elya

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Jan 2015
  • Posts: 2378
  • Total likes: 96
  • DansDeals.com Hat Tips 1
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2530 on: September 27, 2016, 07:23:40 AM »
Thanx .any confirmation on purchase directly from amazon?
The GoPro I just received RP on, was purchased from Amazon.

Offline elimmm

  • Dansdeals Platinum Elite + Lifetime Silver Elite
  • *****
  • Join Date: Apr 2015
  • Posts: 726
  • Total likes: 74
  • DansDeals.com Hat Tips 0
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2531 on: September 27, 2016, 08:09:18 AM »
Definitionally, a monogrammed item is no longer in "new" condition.
Or it is custom, unique, etc.

Or, it's a brand new item that is not custom made, rather has a monogram on it. Anyone with a real experience or just speculation?

Offline noturbizniss

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Dec 2012
  • Posts: 7116
  • Total likes: 140
  • DansDeals.com Hat Tips 4
  • Gender: Male
    • View Profile
  • Location: North Jersey
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2532 on: September 27, 2016, 08:22:40 AM »
Or, it's a brand new item that is not custom made, rather has a monogram on it. Anyone with a real experience or just speculation?
That's the definition of custom. It all depends on how you word the reason why the merchant won't take it back. If they have 90 days except for monograms that's kind of tough also if receipt says custom as opposed to monogrammed its also a tough one
READ THE DARN WIKI!!!!

Chuck Norris...
...can still do FT method
...READS THE WIKI!!!

Offline moka

  • Dansdeals Platinum Elite + Lifetime Silver Elite
  • *****
  • Join Date: Feb 2013
  • Posts: 719
  • Total likes: 26
  • DansDeals.com Hat Tips 5
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2533 on: September 27, 2016, 12:58:04 PM »
Was the attempted return date more than 3 months?
attempted return date was within 3 months but I filed the claim with date later then 3 months and got denied

Offline noturbizniss

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Dec 2012
  • Posts: 7116
  • Total likes: 140
  • DansDeals.com Hat Tips 4
  • Gender: Male
    • View Profile
  • Location: North Jersey
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2534 on: September 27, 2016, 12:59:23 PM »
attempted return date was within 3 months but I filed the claim with date later then 3 months and got denied
U filed claim said return attempt was less than 90 but date of loss more that 90?
READ THE DARN WIKI!!!!

Chuck Norris...
...can still do FT method
...READS THE WIKI!!!

Offline happinessNsunshine

  • Dansdeals Gold Elite
  • ***
  • Join Date: Aug 2014
  • Posts: 137
  • Total likes: 12
  • DansDeals.com Hat Tips 2
    • View Profile
  • Location: Brooklyn
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2535 on: October 07, 2016, 02:17:44 PM »
Is it possible to be refunded if the price of the purchase drops (on sale)?

Offline mmgfarb

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Dec 2015
  • Posts: 8355
  • Total likes: 1110
  • DansDeals.com Hat Tips 4
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2536 on: October 07, 2016, 02:20:20 PM »
Is it possible to be refunded if the price of the purchase drops (on sale)?
Not with amex
"JS [is] a fetid cesspool of unvarnished linguistic manure, with lots of useless drivel and post-padding." -Moishebatchy

Offline happinessNsunshine

  • Dansdeals Gold Elite
  • ***
  • Join Date: Aug 2014
  • Posts: 137
  • Total likes: 12
  • DansDeals.com Hat Tips 2
    • View Profile
  • Location: Brooklyn
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2537 on: October 07, 2016, 02:21:47 PM »
with?

Offline mmgfarb

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Dec 2015
  • Posts: 8355
  • Total likes: 1110
  • DansDeals.com Hat Tips 4
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2538 on: October 07, 2016, 02:24:45 PM »
"JS [is] a fetid cesspool of unvarnished linguistic manure, with lots of useless drivel and post-padding." -Moishebatchy

Offline happinessNsunshine

  • Dansdeals Gold Elite
  • ***
  • Join Date: Aug 2014
  • Posts: 137
  • Total likes: 12
  • DansDeals.com Hat Tips 2
    • View Profile
  • Location: Brooklyn
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2539 on: October 07, 2016, 02:33:18 PM »
GIYF I don't remember, maybe citi?
ty