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[Updated With More Changes] Major Changes Are Coming For American Express Benefits! Master Chart Of What’s Being Added And Removed - https://www.dansdeals.com/credit-cards/major-changes-coming-american-express-benefits-master-chart-whats-added-removed/


$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 800-225-3750

Link to Claims Center: https://online.americanexpress.com/myca/onlineclaims/us/onlineclaims.do?request_type=authreg_onlineclaims&intlink=us-ser-onlineclaims-welcome-claimscenter
or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 1185913 times)

Offline yoshapman

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2540 on: October 07, 2016, 02:56:48 PM »
GIYF I don't remember, maybe citi?

Discover is great (all cards), as is Chase (Freedom, Sapphire, CSR). Just used it with both companies for the first time and got approved on both within 3 days.

https://www.nerdwallet.com/blog/credit-card-benefits/purchase-protection-refund-price-drop/




Offline doovid d

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2541 on: October 07, 2016, 03:19:04 PM »
is there a thread like this for chase cards and are they as easy to file as amex for e.g. does chase require you to return the item when filing a purchase protection claim or return prot claim

Online etech0

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2542 on: October 07, 2016, 03:44:50 PM »
is there a thread like this for chase cards and are they as easy to file as amex for e.g. does chase require you to return the item when filing a purchase protection claim or return prot claim
I've done return protection, it's not as easy. You need to call in and give them lots of details, then mail/fax in a form with more details, then ship them the items at your expense, then wait for them to mail you a check.
Workflowy. You won't know what you're missing until you try it.

Offline pixi

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2543 on: October 09, 2016, 11:19:36 PM »
I filed a PP claim for a Galaxy S7 edge which got damged , 1 of the things they are requesting is a  "Repair Estimate from an authorized facility per the Original MFG Warranty."  I have no idea where to get such Repair Estimate , can anyone help me ?
money doesn't talk......      it SCREAMS !

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2544 on: October 09, 2016, 11:42:20 PM »
Gify. If in NY you can go to any actual business doing repairs. Appleberry for one. I used them.
READ THE DARN WIKI!!!!

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Offline sammy n

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2545 on: October 16, 2016, 05:50:51 AM »
I filed a PP claim for a Galaxy S7 edge which got damged , 1 of the things they are requesting is a  "Repair Estimate from an authorized facility per the Original MFG Warranty."  I have no idea where to get such Repair Estimate , can anyone help me ?
Where you buy the phone?

Offline pixi

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2546 on: October 16, 2016, 08:44:33 AM »
money doesn't talk......      it SCREAMS !

Offline AndroAsc

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2547 on: October 24, 2016, 12:41:24 AM »
Under the ToS, it mentions $1000 per calendar year.

Do they count the date of purchase, or the date when the claim was filed?

For example, if I purchase four $250 items during Black Friday 2016, but I only open a claim in Jan 2017, does that count towards my 2016 or 2017 limit?

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2548 on: October 25, 2016, 08:48:55 PM »
Under the ToS, it mentions $1000 per calendar year.

Do they count the date of purchase, or the date when the claim was filed?

For example, if I purchase four $250 items during Black Friday 2016, but I only open a claim in Jan 2017, does that count towards my 2016 or 2017 limit?
did you read the terms? It is spelled out pretty clearly.
Quote
...Return Protection‡
Return Protection can refund you for eligible purchase(s) charged entirely on an eligible American Express® Card. Coverage is limited to 90 days from purchase, up to $300 per item and up to a maximum of $1,000 per Card Member account per calendar year based on the date of purchase...
READ THE DARN WIKI!!!!

Chuck Norris...
...can still do FT method
...READS THE WIKI!!!

Offline E-MAN

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2549 on: November 07, 2016, 04:27:25 PM »
Unclear from the wiki - is the limit per card so that AUs have their own limit or per account so that AUs are included in the total $1k limit?

Offline benjie1305

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2550 on: November 07, 2016, 04:33:01 PM »
Unclear from the wiki - is the limit per card so that AUs have their own limit or per account so that AUs are included in the total $1k limit?

Why not read the T&Cs instead of the Wiki?

Per Account.
Work hard, Play harder!

Offline mmgfarb

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2551 on: November 07, 2016, 04:39:25 PM »
Unclear from the wiki - is the limit per card so that AUs have their own limit or per account so that AUs are included in the total $1k limit?
Per account, AU's do not get their own $1,000
"JS [is] a fetid cesspool of unvarnished linguistic manure, with lots of useless drivel and post-padding." -Moishebatchy

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2552 on: November 07, 2016, 07:33:50 PM »
Unclear from the wiki - is the limit per card so that AUs have their own limit or per account so that AUs are included in the total $1k limit?
Included with primary.
READ THE DARN WIKI!!!!

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Offline pixi

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2553 on: November 11, 2016, 01:49:02 AM »
If anyone ever had to fax a estimate repair for a Samsung phone (and did so)  please PM me.  Thanks
money doesn't talk......      it SCREAMS !

Offline mmgfarb

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AMEX Return Protection: Did They Make You Return The Item?
« Reply #2554 on: November 11, 2016, 02:06:53 AM »
If anyone ever had to fax a estimate repair for a Samsung phone (and did so)  please PM me.  Thanks
Wrong thread- did you file a purchase protection claim or extended warranty?
"JS [is] a fetid cesspool of unvarnished linguistic manure, with lots of useless drivel and post-padding." -Moishebatchy

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2555 on: November 11, 2016, 01:47:24 PM »
If anyone ever had to fax a estimate repair for a Samsung phone (and did so)  please PM me.  Thanks
take your darn phone somewhere for a repair! stop being lazy and trying to get someone elses repair estimate
READ THE DARN WIKI!!!!

Chuck Norris...
...can still do FT method
...READS THE WIKI!!!

Offline pixi

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2556 on: November 11, 2016, 01:48:17 PM »
take your darn phone somewhere for a repair! stop being lazy and trying to get someone elses repair estimate
Calm down..  Take it easy.
money doesn't talk......      it SCREAMS !

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2557 on: November 11, 2016, 01:51:23 PM »
Calm down..  Take it easy.
no.
its attitude and fraud like this and publicizing of said fraud that gets good things shut down.
READ THE DARN WIKI!!!!

Chuck Norris...
...can still do FT method
...READS THE WIKI!!!

Offline pixi

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2558 on: November 11, 2016, 01:53:12 PM »
no.
its attitude and fraud like this and publicizing of said fraud that gets good things shut down.
Huh?  Did I publicize any fraud? Maybe I need some advice or information..
money doesn't talk......      it SCREAMS !

Offline Oceanblue

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2559 on: November 16, 2016, 01:01:02 AM »
I'm thinking of buying a discounted suit online that is final sale/no returns. Does anyone know if a suit would be considered "formal wear" and thus ineligible for return protection?