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[Updated With More Changes] Major Changes Are Coming For American Express Benefits! Master Chart Of What’s Being Added And Removed - https://www.dansdeals.com/credit-cards/major-changes-coming-american-express-benefits-master-chart-whats-added-removed/


$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 800-225-3750

Link to Claims Center: https://online.americanexpress.com/myca/onlineclaims/us/onlineclaims.do?request_type=authreg_onlineclaims&intlink=us-ser-onlineclaims-welcome-claimscenter
or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 1183873 times)

Offline mmgfarb

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2560 on: November 16, 2016, 01:02:01 AM »
I'm thinking of buying a discounted suit online that is final sale/no returns. Does anyone know if a suit would be considered "formal wear" and thus ineligible for return protection?
Should be fine, just make sure it's not a going out of business sale.
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Offline shulem92

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2561 on: November 16, 2016, 01:03:16 AM »
I'm thinking of buying a discounted suit online that is final sale/no returns. Does anyone know if a suit would be considered "formal wear" and thus ineligible for return protection?
I have returned a suit. Formal wear means tuxedos and the like

Offline Oceanblue

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2562 on: November 16, 2016, 01:05:57 AM »
Should be fine, just make sure it's not a going out of business sale.
Thanks! Its from a flash sale site Gilt.

I have returned a suit. Formal wear means tuxedos and the like
Awesome, thank you!

Offline etech0

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2563 on: November 16, 2016, 11:45:49 AM »
make sure it's not a going out of business sale.
Why not? Does amex exclude those from RP?
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Offline shulem92

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2564 on: November 16, 2016, 12:15:50 PM »
Why not? Does amex exclude those from RP?
Yes

Offline etech0

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Offline myi

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2566 on: November 16, 2016, 01:55:07 PM »
Has anyone had luck getting money back with amex return after 6mnths- 1year? (or a year plus later? )
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Offline mmgfarb

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2567 on: November 16, 2016, 01:57:53 PM »
Has anyone had luck getting money back with amex return after 6mnths- 1year? (or a year plus later? )
Date of loss has to be within 90 days of purchase, you can file the claim after. 
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Offline shulem92

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2568 on: November 16, 2016, 02:55:05 PM »
Interesting
I believe its in the t&c's

Offline mmgfarb

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2569 on: November 16, 2016, 02:57:40 PM »
"JS [is] a fetid cesspool of unvarnished linguistic manure, with lots of useless drivel and post-padding." -Moishebatchy

Offline keemster26

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2570 on: November 16, 2016, 03:40:54 PM »
Do you need a receipt to file a claim? Or is your credit card statement enough?

Offline mmgfarb

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2571 on: November 16, 2016, 03:45:27 PM »
Do you need a receipt to file a claim? Or is your credit card statement enough?
They almost always ask for a receipt unless it's your first claim and it's a small amount. 
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Offline etech0

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2572 on: November 16, 2016, 11:14:02 PM »
They almost always ask for a receipt unless it's your first claim and it's a small amount.
I've done many RP claims and never needed a receipt.
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Offline mmgfarb

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2573 on: November 16, 2016, 11:17:16 PM »
I've done many RP claims and never needed a receipt.
That's not the norm, were they all small amounts?
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Offline etech0

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2574 on: November 17, 2016, 12:06:55 AM »
That's not the norm, were they all small amounts?
All or most were under $50
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Offline mmgfarb

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2575 on: November 17, 2016, 12:08:21 AM »
All or most were under $50
That's why.
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Offline etech0

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2576 on: November 17, 2016, 12:11:07 AM »
That's why.
I guess that's small then :)
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Offline mmgfarb

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2577 on: November 17, 2016, 01:05:39 AM »
I guess that's small then :)
Under $100
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Offline Mplace

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2578 on: November 23, 2016, 11:02:09 AM »
does amex cover RP/PP for a custom made item that sot delayed in shipment ?
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Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2579 on: November 25, 2016, 11:55:35 AM »
does amex cover RP/PP for a custom made item that sot delayed in shipment ?
what are you claiming? did you get the item?
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