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[Updated With More Changes] Major Changes Are Coming For American Express Benefits! Master Chart Of What’s Being Added And Removed - https://www.dansdeals.com/credit-cards/major-changes-coming-american-express-benefits-master-chart-whats-added-removed/


$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 800-225-3750

Link to Claims Center: https://online.americanexpress.com/myca/onlineclaims/us/onlineclaims.do?request_type=authreg_onlineclaims&intlink=us-ser-onlineclaims-welcome-claimscenter
or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 1157686 times)

Offline 3yummyboys

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2620 on: January 25, 2017, 09:26:59 AM »
Datapoint: Returned a $320 dress and they did not ask for the item back

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2621 on: January 25, 2017, 03:27:33 PM »
Datapoint: Returned a $320 dress and they did not ask for the item back
keep publicizing this. maybe someone from amex will read through and they'll start asking for s**t back.
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Offline keemster26

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2622 on: January 30, 2017, 09:30:49 PM »
Does this also work if I buy a laptop "open box"

Offline shulem92

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2623 on: February 06, 2017, 11:02:30 PM »
If I file for a claim and I decide to keep the item, does that deduct from my total yearly allowance? ($1,000)

Offline mmgfarb

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2624 on: February 06, 2017, 11:04:40 PM »
If I file for a claim and I decide to keep the item, does that deduct from my total yearly allowance? ($1,000)
If you never got reimbursed for it than it won't count.
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Offline shulem92

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2625 on: February 06, 2017, 11:05:45 PM »
If you never got reimbursed for it than it won't count.
Thanx

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2626 on: February 07, 2017, 12:25:25 PM »
Is there any sort of amex protection for a store that charges a restocking fee for returns?
Update: got my credit from amex for the restocking fees!
Workflowy. You won't know what you're missing until you try it.

Offline Amusch

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2627 on: February 07, 2017, 12:31:58 PM »
Update: got my credit from amex for the restocking fees!

Did you return the item to the original store?

Offline solls108

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2628 on: February 13, 2017, 04:27:30 PM »
If I make a purchase of hotel rooms through a travel agent and the travel agent says that it is final sale and non-refundable, will AMEX stop the payment? Or, will they Refund me $300 of my order as per return protection?

Offline jsk173

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2629 on: February 13, 2017, 07:06:58 PM »
No and no.

Offline solls108

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2630 on: February 13, 2017, 08:53:37 PM »

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2631 on: February 15, 2017, 12:05:26 AM »
Why is it not included?
What exactly would u be returning?
What do u mean stop the payment
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Offline Yammer

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2632 on: February 15, 2017, 01:37:11 AM »
Why is it not included?
Car you do it with airline tickets?
Same thing

Offline hide4

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2633 on: February 21, 2017, 02:24:06 PM »
Is the return protection on a canadian amex card same as american?

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2634 on: February 21, 2017, 04:10:53 PM »
Is the return protection on a canadian amex card same as american?
giyf
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AMEX Return Protection: Did They Make You Return The Item?
« Reply #2635 on: February 23, 2017, 11:07:27 PM »
I want to buy laptop from staples and use rewards and pay the rest  with amex. Will it make it ineligible for return protection because of rewards? Not sure but i think rewards will show up as coupons in the invoice.

Offline shulem92

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2636 on: February 24, 2017, 01:02:59 AM »
I want to buy laptop from staples and use rewards and pay the rest  with amex. Will it make it ineligible for return protection because of rewards? Not sure but i think rewards will show up as coupons in the invoice.
Should still be eligible as it shows up like a coupon, but you won't get the full refund...

Offline cholent

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2637 on: February 24, 2017, 01:41:44 AM »
I want to buy laptop from staples and use rewards and pay the rest  with amex. Will it make it ineligible for return protection because of rewards? Not sure but i think rewards will show up as coupons in the invoice.

I can confirm the invoice does show the rewards as a coupon. However, as shulem92 said, you will only be refunded for the portion you paid with amex
Don't ask stupid questions and you won't get stupid answers

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2638 on: February 24, 2017, 06:07:53 AM »
The laptop is 500. So anyways i will only be covered upto 300. Staples has just 2 weeks return policy and so wanted to have some backup option. Not sure whats the best option. I can try to get discounted gift cards and avoid amex altogether too. Someone here was selling staples rewards and so i can try to get that as well. What happens if i have to return if bought with rewards? Can I use gift receipt or something?

Offline shulem92

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2639 on: February 24, 2017, 11:07:49 AM »
The laptop is 500. So anyways i will only be covered upto 300. Staples has just 2 weeks return policy and so wanted to have some backup option. Not sure whats the best option. I can try to get discounted gift cards and avoid amex altogether too. Someone here was selling staples rewards and so i can try to get that as well. What happens if i have to return if bought with rewards? Can I use gift receipt or something?
No. Its forfeited after they expire