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[Updated With More Changes] Major Changes Are Coming For American Express Benefits! Master Chart Of What’s Being Added And Removed - https://www.dansdeals.com/credit-cards/major-changes-coming-american-express-benefits-master-chart-whats-added-removed/


$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 800-225-3750

Link to Claims Center: https://online.americanexpress.com/myca/onlineclaims/us/onlineclaims.do?request_type=authreg_onlineclaims&intlink=us-ser-onlineclaims-welcome-claimscenter
or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 1158395 times)

Offline mmgfarb

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2680 on: April 24, 2017, 09:47:27 AM »
Does return protection work for stuff bought on Ebay?
As long as the item is new.
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Offline Amusch

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2681 on: April 24, 2017, 10:20:49 AM »

Offline eternity88

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2682 on: May 02, 2017, 03:38:57 AM »
anyone here ever claim a return protection from bestbuy or amazon at the 80th day mark for a video card? I tried to return but they said 30 days max

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2683 on: May 02, 2017, 08:14:47 AM »
anyone here ever claim a return protection from bestbuy or amazon at the 80th day mark for a video card? I tried to return but they said 30 days max
I would guess that the answer to that extremely specific question is no.
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Offline Oceanblue

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2684 on: May 02, 2017, 10:33:17 AM »
anyone here ever claim a return protection from bestbuy or amazon at the 80th day mark for a video card? I tried to return but they said 30 days max

So if bestbuy or amazon refuse a return, why couldn't you do an AMEX RP on it?

Offline emak

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2685 on: May 04, 2017, 11:08:39 PM »
Will RP cover a computer monitor purchased from BestBuy?

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2686 on: May 05, 2017, 12:48:25 AM »
Will RP cover a computer monitor purchased from BestBuy?
Yes
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Chuck Norris...
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Offline a good yeshiva bachur

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2687 on: May 08, 2017, 03:38:54 PM »
what does 'date of loss' mean?

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2688 on: May 08, 2017, 03:47:54 PM »
what does 'date of loss' mean?
Date you were told you couldn't return the item.
READ THE DARN WIKI!!!!

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Offline a good yeshiva bachur

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2689 on: May 08, 2017, 03:49:23 PM »
Date you were told you couldn't return the item.
thanx (just found mt question upthread)

Offline Luvtotravel

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2690 on: May 12, 2017, 11:17:58 AM »
maybe a bit off the beaten path, but I signed up for wall street journal digital subscription for $1 on a promo in December. for reasons I don't understand myself I never cancelled and was charged for three months. I tried disputing the charge with amex but came back that the charge has been reinstated. tried calling wsj but they wont budge about refunding me. do I have any chance with either return protection or purchase protection?
Don't wait for the perfect moment; take the moment and make it perfect.

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2691 on: May 13, 2017, 09:27:21 PM »
maybe a bit off the beaten path, but I signed up for wall street journal digital subscription for $1 on a promo in December. for reasons I don't understand myself I never cancelled and was charged for three months. I tried disputing the charge with amex but came back that the charge has been reinstated. tried calling wsj but they wont budge about refunding me. do I have any chance with either return protection or purchase protection?
doubt it. your gonna send them the old papers?
Also, number 16 of the terms is:
https://web.aexp-static.com/us/content/pdf/card-benefits/AmericanExpressGoldCard/Return-Protection.pdf
16. books, magazines or periodicals of any kind;
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Offline Luvtotravel

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2692 on: May 15, 2017, 08:21:59 AM »
doubt it. your gonna send them the old papers?
Also, number 16 of the terms is:
https://web.aexp-static.com/us/content/pdf/card-benefits/AmericanExpressGoldCard/Return-Protection.pdf
16. books, magazines or periodicals of any kind;
it was a digital subscription. do you think it would make a difference?
Don't wait for the perfect moment; take the moment and make it perfect.

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2693 on: May 15, 2017, 08:44:41 AM »
it was a digital subscription. do you think it would make a difference?
Yes. Even less likely.
READ THE DARN WIKI!!!!

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Offline Tru2logan

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2694 on: May 15, 2017, 11:42:29 AM »
Not sure if the right place but just wanted to share a DP on an extended warranty claim for TV I purchased about 18 months ago. High end 75" Samsung UHD developed thin green line running vertically through entire screen. Estimate to fix was $500 more than price paid. AMEX refunded the $3,500 paid no questions asked within 24 hours of submitted paperwork and no requirement to do anything with the TV. I can live with the small line for a year or so until OLED gets cheaper :)

Online yelped

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2695 on: May 15, 2017, 12:05:40 PM »
Not sure if the right place but just wanted to share a DP on an extended warranty claim for TV I purchased about 18 months ago. High end 75" Samsung UHD developed thin green line running vertically through entire screen. Estimate to fix was $500 more than price paid. AMEX refunded the $3,500 paid no questions asked within 24 hours of submitted paperwork and no requirement to do anything with the TV. I can live with the small line for a year or so until OLED gets cheaper :)
There's only a one year warranty on those stuff?

Offline YossieW

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2696 on: May 15, 2017, 12:49:40 PM »
used it to return a $50 humidifier and $250 shoes didn't ask for me to send them either one

Offline Tru2logan

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2697 on: May 15, 2017, 09:11:54 PM »
There's only a one year warranty on those stuff?

As with most TVs th manufacturers warranty was only 12 months

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2698 on: May 15, 2017, 09:16:55 PM »
As with most TVs th manufacturers warranty was only 12 months
Interesting. Would think that such premium products would come with good warranties.

Offline joe1234

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2699 on: May 16, 2017, 07:50:29 PM »
i filed a return claim but got denied because i by mistake put in the date for attempted return the same date as the purchase which was within the return frame. what should i do? in the meantime im waiting for a supervisor to call me.