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[Updated With More Changes] Major Changes Are Coming For American Express Benefits! Master Chart Of What’s Being Added And Removed - https://www.dansdeals.com/credit-cards/major-changes-coming-american-express-benefits-master-chart-whats-added-removed/


$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 800-225-3750

Link to Claims Center: https://online.americanexpress.com/myca/onlineclaims/us/onlineclaims.do?request_type=authreg_onlineclaims&intlink=us-ser-onlineclaims-welcome-claimscenter
or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 1184290 times)

Offline mmgfarb

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2800 on: September 05, 2017, 03:11:16 PM »
amex is asking me for the merchants return policy
So send it to them.
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Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2801 on: September 05, 2017, 03:24:05 PM »
amex is asking me for the merchants return policy  ::)   ???
They always ask why won't merchant take it back.

Shouldn't be a problem.... Unless your not loving up to your name...
READ THE DARN WIKI!!!!

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Offline a good yeshiva bachur

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2802 on: September 07, 2017, 07:43:48 PM »
So send it to them.

well i didn't and was approved!

Offline LAX_Esq

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2803 on: September 08, 2017, 09:28:31 PM »
Hi, merchant delivered me damaged goods. I submitted a claim and it was denied because the item is damaged -- "To be eligible, an item must be in the original purchase condition (not visibly used, defective, or damaged in any way) and must be in working order. "

The merchant replaced the damaged goods. I still want to return them. Merchant's policy is no returns.

Now what I have goods in the "original purchase condition," can I simply file a new return protection claim?

Offline coolmuke

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2804 on: September 10, 2017, 09:13:47 AM »
If i have two items in an order, do i have to file two claims?

Offline etech0

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2805 on: September 10, 2017, 09:25:07 AM »
If i have two items in an order, do i have to file two claims?
you can do one claim for multiple items
Workflowy. You won't know what you're missing until you try it.

Offline coolmuke

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2806 on: September 10, 2017, 12:00:32 PM »
Thank you

Offline zagguru

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2807 on: September 10, 2017, 12:08:52 PM »


how about multiple orders on one claim?

Offline etech0

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2808 on: September 10, 2017, 02:21:12 PM »
how about multiple orders on one claim?
I haven't done it so I can't say.
Workflowy. You won't know what you're missing until you try it.

Offline LAX_Esq

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2809 on: September 14, 2017, 10:02:54 AM »
Hi, merchant delivered me damaged goods. I submitted a claim and it was denied because the item is damaged -- "To be eligible, an item must be in the original purchase condition (not visibly used, defective, or damaged in any way) and must be in working order. "

The merchant replaced the damaged goods. I still want to return them. Merchant's policy is no returns.

Now what I have goods in the "original purchase condition," can I simply file a new return protection claim?

UPDATE: I filed a new claim, and it was approved.

QUESTION: The approval letter doesn't say anything -- one way or the other -- about returning the items back to Amex. Is it safe to assume they don't want them back?

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2810 on: September 14, 2017, 01:01:01 PM »
UPDATE: I filed a new claim, and it was approved.

QUESTION: The approval letter doesn't say anything -- one way or the other -- about returning the items back to Amex. Is it safe to assume they don't want them back?
Yea
READ THE DARN WIKI!!!!

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Offline LAX_Esq

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2811 on: September 15, 2017, 03:44:48 PM »
Can I dispute the original charge after a return protection claim has been approved? The item was a bit over $300 and RP didn't reimburse the delivery fee, so I've still paid something for the item.

Offline mmgfarb

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2812 on: September 17, 2017, 03:05:36 AM »
Can I dispute the original charge after a return protection claim has been approved? The item was a bit over $300 and RP didn't reimburse the delivery fee, so I've still paid something for the item.
How is disputing the charge not outright stealing? Did the store do something wrong?
"JS [is] a fetid cesspool of unvarnished linguistic manure, with lots of useless drivel and post-padding." -Moishebatchy

Offline LAX_Esq

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2813 on: September 17, 2017, 03:09:02 AM »
How is disputing the charge not outright stealing? Did the store do something wrong?

Yes, the store did wrong by selling inferior goods.

Offline yelped

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2814 on: September 17, 2017, 07:50:23 AM »
Yes, the store did wrong by selling inferior goods.
Come on.

Offline LAX_Esq

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2815 on: September 17, 2017, 10:10:54 AM »
Come on.

Come on what? Is it hard for you to imagine a situation where a store sells a defective $400 item and won't return it, RP pays out $300, and the customer is still "out" $100?

Offline mmgfarb

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2816 on: September 17, 2017, 12:11:36 PM »
Come on what? Is it hard for you to imagine a situation where a store sells a defective $400 item and won't return it, RP pays out $300, and the customer is still "out" $100?
If it was defective and they wouldn't take it back, why didn't you just dispute the charge to begin with? RP never pays out more than $300 an item.
"JS [is] a fetid cesspool of unvarnished linguistic manure, with lots of useless drivel and post-padding." -Moishebatchy

Offline LAX_Esq

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2817 on: September 17, 2017, 12:14:25 PM »
If it was defective and they wouldn't take it back, why didn't you just dispute the charge to begin with? RP never pays out more than $300 an item.

I knew RP would only pay out $300, but RP is quick and certain. A dispute could take 2-3 months before it's resolved. I wanted the peace of mind to know that I'd at least get $300 back right away.

Offline ludmila

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2818 on: September 17, 2017, 01:20:39 PM »
If it was defective and they wouldn't take it back, why didn't you just dispute the charge to begin with? RP never pays out more than $300 an item.
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Offline a good yeshiva bachur

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2819 on: September 17, 2017, 06:00:59 PM »
I knew RP would only pay out $300, but RP is quick and certain. A dispute could take 2-3 months before it's resolved. I wanted the peace of mind to know that I'd at least get $300 back right away.
you don't need to pay for a transaction that is being disputed until its resolved