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$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 1800-225-3750

Link to Claims Center: https://www295.americanexpress.com/onlineclaim/

or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in its original packaging/labels are still attached.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.
« Last edited by mmgfarb on December 25, 2016, 10:30:18 PM »

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 377875 times)

Offline davidrotts63

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2955 on: February 12, 2018, 08:56:35 PM »
I've had to send something back in the past, though it was a few years ago.
My question was more recently, I know they used to.
I'll tell you later

Offline Davidthebest

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2956 on: February 13, 2018, 02:05:41 PM »
Are AU getting there own  $1000 limit annually to return items , or they are combined with the primary card account? 

Offline davidrotts63

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2957 on: February 13, 2018, 02:07:15 PM »
Are AU getting there own  $1000 limit annually to return items , or they are combined with the primary card account?
Combined
I'll tell you later

Offline Davidthebest

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2958 on: February 14, 2018, 09:06:14 AM »
I filed a claim of less then $100 .
Now they sent me an email asking for itemized recipet, plus to fill out a new paper form then mail it in or upload it.
Is that the usual procedure?
I thought it's less headaches

Offline shapsam

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2959 on: February 14, 2018, 12:04:00 PM »
I filed a claim of less then $100 .
Now they sent me an email asking for itemized recipet, plus to fill out a new paper form then mail it in or upload it.
Is that the usual procedure?
I thought it's less headaches
As of a few months ago its normal procedure.

Offline davidrotts63

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2960 on: February 14, 2018, 06:40:48 PM »
As of a few months ago its normal procedure and a PITA
FTFY
I'll tell you later

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2961 on: February 15, 2018, 10:44:13 PM »
FTFY
Not so much. Gets processed faster, plus not annoying call to give them all the info on the phone that I entered online already
READ THE DARN WIKI!!!!

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Offline Hjay

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2962 on: February 19, 2018, 01:50:07 PM »
Bought suitcases from samsonite $400 total. They charge return shipping. I can do return protection for that reason? & if it gets approved will I get the total $400 because itís 4 seperate items?

Offline davidrotts63

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2963 on: February 19, 2018, 01:54:43 PM »


Bought suitcases from samsonite $400 total. They charge return shipping. I can do return protection for that reason? & if it gets approved will I get the total $400 because itís 4 seperate items?
Request a return shipping refund.
Was it sold as a 4 item package? If yes it won't be covered
I'll tell you later

Offline Hjay

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2964 on: February 19, 2018, 01:58:14 PM »
Request a return shipping refund.
Was it sold as a 4 item package? If yes it won't be covered

No was 4 seperate items. How does return shipping refund work? Iíve only done regular return protection.

Offline davidrotts63

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2965 on: February 19, 2018, 01:59:26 PM »
No was 4 seperate items. How does return shipping refund work? Iíve only done regular return protection.
There is an option when filing . 4 separate purchases will qualify, you can still file it on one claim
I'll tell you later

Offline shmebeble

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2966 on: February 19, 2018, 04:59:57 PM »
I filed a claim of less then $100 .
Now they sent me an email asking for itemized recipet, plus to fill out a new paper form then mail it in or upload it.
Is that the usual procedure?
I thought it's less headaches
Same thing happened to me- do I actually need to fill out paper? Or just itemized receipt will work?

Offline shapsam

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2967 on: February 19, 2018, 05:01:03 PM »
Same thing happened to me- do I actually need to fill out paper? Or just itemized receipt will work?
Gotta fill out the paper.

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2968 on: February 20, 2018, 09:49:01 AM »
There is an option when filing . 4 separate purchases will qualify, you can still file it on one claim
There is an option when filing . 4 separate purchases will qualify, you can still file it on one claim
might be better to do in claim totals of less than 300. i did return last year on 2 $200 items and they split into 2 claims since total was over $200. processing took a bit longer. When i called for update they said to keep total claim size under $200 if possible.
READ THE DARN WIKI!!!!

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...can still do FT method
...READS THE WIKI!!!

Offline davidrotts63

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2969 on: February 20, 2018, 09:55:42 AM »
might be better to do in claim totals of less than 300. i did return last year on 2 $200 items and they split into 2 claims since total was over $200. processing took a bit longer. When i called for update they said to keep total claim size under $200 if possible.
Why does that make sense? T&C doesn't say that. And recently filed a complaint with 2 products totaling $300+ and had no hassle
I'll tell you later