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$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 1800-225-3750

Link to Claims Center: https://www295.americanexpress.com/onlineclaim/

or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in its original packaging/labels are still attached.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.
« Last edited by mmgfarb on December 25, 2016, 10:30:18 PM »

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 354228 times)

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3045 on: June 12, 2018, 12:06:10 AM »
IIRC the T&C's exclude going out of business sales.
Correct. Explicitly listed as an exclusion
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Offline puddles

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3046 on: June 12, 2018, 09:10:03 AM »
IIRC the T&C's exclude going out of business sales.
Correct, I bought something a few weeks ago from Toys R Us and it was broken right out of the box. Amex denied coverage.

Offline smart man

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3047 on: June 12, 2018, 10:30:46 AM »
Correct, I bought something a few weeks ago from Toys R Us and it was broken right out of the box. Amex denied coverage.
Did you try disputing?
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Offline mrprez27

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3048 on: June 19, 2018, 01:06:13 PM »
I notice the ebay sale details I send in to Amex don't even say if the item is new or not. So I am tempted to give it a try. I think it would work. Unless they take your info and look up the item on ebay some way. I have never sent the screen shot of the actual item, just the details from the sale, afterwards and they have always been approved.
may be a bit iffy on the ethics ;) ;) ;) ;) ;) though not sure unless I guess its really against the T&C