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[Updated With More Changes] Major Changes Are Coming For American Express Benefits! Master Chart Of What’s Being Added And Removed - https://www.dansdeals.com/credit-cards/major-changes-coming-american-express-benefits-master-chart-whats-added-removed/


$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 800-225-3750

Link to Claims Center: https://online.americanexpress.com/myca/onlineclaims/us/onlineclaims.do?request_type=authreg_onlineclaims&intlink=us-ser-onlineclaims-welcome-claimscenter
or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 1172574 times)

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3080 on: August 15, 2018, 12:29:49 PM »
Any recent DP for an item more than $300, did they refund $300 or reject the whole claim?
What is the hava amina that they should reject the claim?
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Offline shapsam

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3081 on: August 15, 2018, 12:31:52 PM »
What is the hava amina that they should reject the claim?
Because they only cover for $300 items. I remember seeing somewhere that it was rejected.

Offline Z56

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3082 on: August 15, 2018, 12:35:27 PM »
Any recent DP for an item more than $300, did they refund $300 or reject the whole claim?

refund $300
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Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3083 on: August 15, 2018, 12:39:38 PM »
Read the terms again . They say they cover up to 300 per item. Doesn't say they won't cover more expensive.
Because they only cover for $300 items. I remember seeing somewhere that it was rejected.
READ THE DARN WIKI!!!!

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Offline shapsam

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3084 on: August 15, 2018, 12:52:17 PM »
Read the terms again . They say they cover up to 300 per item. Doesn't say they won't cover more expensive.
refund $300
Thanks

Offline solls108

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3085 on: August 20, 2018, 01:23:46 PM »
Return protection is 90 days
90 days from time of purchase? or from when the opportunity to return ran out?

Offline Yikes2179

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3086 on: August 20, 2018, 01:24:11 PM »
Purchase

Offline rileywiles23

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3087 on: September 02, 2018, 12:15:21 AM »
Anyway to make a return protection claim without the original receipt ?
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Offline shapsam

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3088 on: September 02, 2018, 12:16:34 AM »
Anyway to make a return protection claim without the original receipt ?
Yes, they asked me to send a screenshot of the item from the stores website.

Offline rileywiles23

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3089 on: September 02, 2018, 12:17:28 AM »
Yes, they asked me to send a screenshot of the item from the stores website.
In store purchases
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Offline shapsam

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3090 on: September 02, 2018, 12:21:57 AM »
In store purchases
As was mine. I'm not sure what they do if the store doesn't have a website.

Offline rileywiles23

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3091 on: September 02, 2018, 12:23:09 AM »
As was mine. I'm not sure what they do if the store doesn't have a website.
The store does. Thanks for your help
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Offline ah giten

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3092 on: September 14, 2018, 02:13:16 AM »
Ppl, lets stay on topic here... :D
Do they make you return the item?
bought a watch on BB, and need to return, but I fell out of the return window.

Offline a good yeshiva bachur

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3093 on: September 14, 2018, 05:34:40 AM »
bought a watch on BB, and need to return, but I fell out of the return window.
I lost a watch and AMEX refunded me
I don’t remember if it was B.B. or maycys

Offline rileywiles23

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3094 on: September 14, 2018, 11:33:43 AM »
Does RP work on Fake jewelry ?
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Offline yelped

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3095 on: September 14, 2018, 11:42:55 AM »
I lost a watch and AMEX refunded me
I don’t remember if it was B.B. or maycys
I thought Jewelry and Watches were excluded from the Return Protection benefit.

Offline ah giten

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3096 on: September 16, 2018, 11:57:54 PM »
I lost a watch and AMEX refunded me
I don’t remember if it was B.B. or maycys
so your'e saying I should report lost instead of saying that I still have it? so I won't need to risk the return to amex?

Offline yk

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3097 on: September 20, 2018, 11:41:47 PM »
Does anyone know/have experience with filing for RP after a card is closed?

What if a gift card was used to pay for part of the purchase - do they actually deny for that?

Offline llamagatekeeper

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3098 on: September 21, 2018, 12:04:23 AM »
I'm filing claims for 3 items from 3 separate stores/purchases. Any reason not to put them on the same claim?

How did this turn out for you? Was thinking about this for a claim I need to file. Was it successful?

Offline rileywiles23

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3099 on: September 21, 2018, 10:00:12 AM »




What if a gift card was used to pay for part of the purchase - do they actually deny for that?

Yes
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