Topic Wiki

[Updated With More Changes] Major Changes Are Coming For American Express Benefits! Master Chart Of What’s Being Added And Removed - https://www.dansdeals.com/credit-cards/major-changes-coming-american-express-benefits-master-chart-whats-added-removed/


$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 800-225-3750

Link to Claims Center: https://online.americanexpress.com/myca/onlineclaims/us/onlineclaims.do?request_type=authreg_onlineclaims&intlink=us-ser-onlineclaims-welcome-claimscenter
or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 1175973 times)

Offline ah giten

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Oct 2015
  • Posts: 1992
  • Total likes: 393
  • DansDeals.com Hat Tips 6
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3120 on: October 29, 2018, 02:40:07 PM »
I was able to return protection on a smartwatch
was able too
also worth noting, it was open, WIKI says it has to be in original packaging

Offline sky121

  • Dansdeals Lifetime 10K Presidential Platinum Elite
  • *******
  • Join Date: May 2011
  • Posts: 11724
  • Total likes: 168
  • DansDeals.com Hat Tips 12
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3121 on: October 30, 2018, 06:56:40 PM »
Does Amex officially accept returns when a store will only give store credit but does accept return?
"Not all who wander are lost"

Offline Luvtotravel

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Dec 2012
  • Posts: 3020
  • Total likes: 132
  • DansDeals.com Hat Tips 6
    • View Profile
  • Location: Ny
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3122 on: October 30, 2018, 11:25:03 PM »
im trying to make a return protection claim on an additional card but cant seem to pull up the card number for additonal, only for the primary account. do i make claim on primary account although receipt shows different card number?
Don't wait for the perfect moment; take the moment and make it perfect.

Online oldguy

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Mar 2012
  • Posts: 1323
  • Total likes: 80
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: Brooklyn
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3123 on: October 31, 2018, 12:10:13 AM »
im trying to make a return protection claim on an additional card but cant seem to pull up the card number for additonal, only for the primary account. do i make claim on primary account although receipt shows different card number?
I have done that in the past. and had no issues

Offline sky121

  • Dansdeals Lifetime 10K Presidential Platinum Elite
  • *******
  • Join Date: May 2011
  • Posts: 11724
  • Total likes: 168
  • DansDeals.com Hat Tips 12
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3124 on: October 31, 2018, 01:13:57 PM »
Does Amex officially accept returns when a store will only give store credit but does accept return?

Anyone?
"Not all who wander are lost"

Online etech0

  • Dansdeals Lifetime 10K Presidential Platinum Elite
  • *******
  • Join Date: Dec 2013
  • Posts: 12918
  • Total likes: 3371
  • DansDeals.com Hat Tips 1
    • View Profile
  • Location: not lakewood
  • Programs: DDF
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3125 on: October 31, 2018, 01:38:04 PM »
Anyone?
What I've done is wait until after their deadline for store credit, assuming it's less than 90 days.
Workflowy. You won't know what you're missing until you try it.

Offline sky121

  • Dansdeals Lifetime 10K Presidential Platinum Elite
  • *******
  • Join Date: May 2011
  • Posts: 11724
  • Total likes: 168
  • DansDeals.com Hat Tips 12
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3126 on: October 31, 2018, 01:49:52 PM »
What I've done is wait until after their deadline for store credit, assuming it's less than 90 days.
Yeah that's what I'll prob do. Was just wondering if officially it's allowed.
"Not all who wander are lost"

Online etech0

  • Dansdeals Lifetime 10K Presidential Platinum Elite
  • *******
  • Join Date: Dec 2013
  • Posts: 12918
  • Total likes: 3371
  • DansDeals.com Hat Tips 1
    • View Profile
  • Location: not lakewood
  • Programs: DDF
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3127 on: October 31, 2018, 02:11:54 PM »
Yeah that's what I'll prob do. Was just wondering if officially it's allowed.
no clue
Workflowy. You won't know what you're missing until you try it.

Offline chinagel

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Mar 2014
  • Posts: 3940
  • Total likes: 402
  • DansDeals.com Hat Tips 1
    • View Profile
  • Location: brooklyn
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3128 on: October 31, 2018, 02:19:06 PM »
Yeah that's what I'll prob do. Was just wondering if officially it's allowed.
not according to T&C

Offline Marko Rubio

  • Dansdeals Platinum Elite
  • ****
  • Join Date: Nov 2015
  • Posts: 470
  • Total likes: 2
  • DansDeals.com Hat Tips 0
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3129 on: November 01, 2018, 10:47:45 AM »
just uploaded the documents, how long does it typically take for them to respond after uploading the documents?
Do u have any different idea for a signature?

Offline Z56

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Dec 2014
  • Posts: 2421
  • Total likes: 100
  • DansDeals.com Hat Tips 2
    • View Profile
  • Location: NYC, TLV
  • Programs: SPG Gold, Marriot Gold, Hilton Gold, National EE, Hertz GP, Avis PP
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3130 on: November 01, 2018, 11:33:43 AM »
just uploaded the documents, how long does it typically take for them to respond after uploading the documents?

up to 7 biz days
“I have nothing in common with lazy people who blame others for their lack of success. Great things come from hard work

Offline JunkYardUnz

  • Dansdeals Platinum Elite
  • ****
  • Join Date: Jul 2011
  • Posts: 481
  • Total likes: 21
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: NJ
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3131 on: November 01, 2018, 12:58:13 PM »
Does Amex officially accept returns when a store will only give store credit but does accept return?
I just had the same situation. The rep didn’t think that would disqualify me. Uploaded everything the past Sunday waiting on the results.

Offline chinagel

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Mar 2014
  • Posts: 3940
  • Total likes: 402
  • DansDeals.com Hat Tips 1
    • View Profile
  • Location: brooklyn
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3132 on: November 01, 2018, 01:30:48 PM »
I just had the same situation. The rep didn’t think that would disqualify me. Uploaded everything the past Sunday waiting on the results.
youll usually get credit eitherway, but its not covered

Offline mmgfarb

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Dec 2015
  • Posts: 8394
  • Total likes: 1110
  • DansDeals.com Hat Tips 4
    • View Profile
AMEX Return Protection: Did They Make You Return The Item?
« Reply #3133 on: November 01, 2018, 01:44:45 PM »
up to 7 biz days
Can be way longer than that during busy times. I think they usually say up to two weeks.
« Last Edit: November 01, 2018, 02:18:20 PM by mmgfarb »
"JS [is] a fetid cesspool of unvarnished linguistic manure, with lots of useless drivel and post-padding." -Moishebatchy

Offline helpyouamdme

  • Dansdeals Platinum Elite
  • ****
  • Join Date: Aug 2017
  • Posts: 472
  • Total likes: 80
  • DansDeals.com Hat Tips 4
  • Gender: Male
    • View Profile
    • contact ‘Kоѕhеr Ski Club’ for the experience of a lifetime!
  • Location: Recalculating signal lost!
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3134 on: November 01, 2018, 01:57:53 PM »
I bought a pair of headphones from massdrop. Would I be covered If i wanted to return them even though massdrop blatantly states no returns?

Also is it better to file a claim online or over the phone
update?

Offline noturbizniss

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Dec 2012
  • Posts: 7118
  • Total likes: 140
  • DansDeals.com Hat Tips 4
  • Gender: Male
    • View Profile
  • Location: North Jersey
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3135 on: November 04, 2018, 06:01:20 AM »
im trying to make a return protection claim on an additional card but cant seem to pull up the card number for additonal, only for the primary account. do i make claim on primary account although receipt shows different card number?
You'd need to login to the account with that card or just use the primary.
up to 7 biz days
Can be way longer than that during busy times. I think they usually say up to two weeks.
Yup. I've had over a month.
READ THE DARN WIKI!!!!

Chuck Norris...
...can still do FT method
...READS THE WIKI!!!

Offline helpyouamdme

  • Dansdeals Platinum Elite
  • ****
  • Join Date: Aug 2017
  • Posts: 472
  • Total likes: 80
  • DansDeals.com Hat Tips 4
  • Gender: Male
    • View Profile
    • contact ‘Kоѕhеr Ski Club’ for the experience of a lifetime!
  • Location: Recalculating signal lost!
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3136 on: November 04, 2018, 09:26:15 PM »
was able too
also worth noting, it was open, WIKI says it has to be in original packaging
From the terms and conditions Limitations and Exclusions 7. watches;
Are you sure it's covered  ?

Offline JunkYardUnz

  • Dansdeals Platinum Elite
  • ****
  • Join Date: Jul 2011
  • Posts: 481
  • Total likes: 21
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: NJ
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3137 on: November 05, 2018, 08:39:00 AM »
youll usually get credit eitherway, but its not covered
Not sure what you mean exactly. Are you saying that really it’s not covered, but Amex will pass? I doubt it, it’s insurance they can be so annal.

I just got the credit.

Offline noturbizniss

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Dec 2012
  • Posts: 7118
  • Total likes: 140
  • DansDeals.com Hat Tips 4
  • Gender: Male
    • View Profile
  • Location: North Jersey
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3138 on: November 06, 2018, 03:42:50 PM »
From the terms and conditions Limitations and Exclusions 7. watches;
Are you sure it's covered  ?
Not sure what you mean exactly. Are you saying that really it’s not covered, but Amex will pass? I doubt it, it’s insurance they can be so annal.

I just got the credit.
I've had a smart watch covered.
perhaps they consider a smartwatch more of a mobile device
READ THE DARN WIKI!!!!

Chuck Norris...
...can still do FT method
...READS THE WIKI!!!

Offline Marko Rubio

  • Dansdeals Platinum Elite
  • ****
  • Join Date: Nov 2015
  • Posts: 470
  • Total likes: 2
  • DansDeals.com Hat Tips 0
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3139 on: November 06, 2018, 05:32:46 PM »
how can i see the results of a claim?

i have submitted all documents a week ago
now checking on amex claims center i see the status of the claim is closed but i didnt get any email and no changes on my account.........
Do u have any different idea for a signature?