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$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 1800-225-3750

Link to Claims Center: https://www295.americanexpress.com/onlineclaim/

or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 422571 times)

Offline shmooz

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3210 on: February 07, 2019, 01:37:13 PM »
bought glasses on zenni that i want to return, i guess not easy to buy glasses without trying on for me
zenni gives you 50% back to your card or 100% credit for a one time exchange.

if i exchange, and want to return those also, would amex still cover it? maybe better to get 50% from zenni and 50%  from amex and just start from scratch.


Offline churner69

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3211 on: February 07, 2019, 05:36:54 PM »
I submitted 2 documents Tuesday morning, went to submit 2 more Tuesday night, and then got the "Maintenance, site down" message. It is still down for me, over 48 hours later.

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3212 on: February 10, 2019, 12:35:35 AM »
bought glasses on zenni that i want to return, i guess not easy to buy glasses without trying on for me
zenni gives you 50% back to your card or 100% credit for a one time exchange.

if i exchange, and want to return those also, would amex still cover it? maybe better to get 50% from zenni and 50%  from amex and just start from scratch.
Glasses with rx may fall under custom or healthcare
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Offline upside down

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3213 on: February 10, 2019, 01:52:43 PM »
Glasses with rx may fall under custom or healthcare
When I buy glasses from a store I ask them to charge my card separately for the frames and the lenses. I imagine that would allow me to put in a claim for the frames (although I never put in a claim, so I can't confirm if this works)

Online shapsam

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3214 on: February 10, 2019, 02:46:18 PM »
When I buy glasses from a store I ask them to charge my card separately for the frames and the lenses. I imagine that would allow me to put in a claim for the frames (although I never put in a claim, so I can't confirm if this works)
It worked for me.

Offline cwh82

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3215 on: February 10, 2019, 06:19:40 PM »
I filed RP last week for an air fryer I bought on Rakuten and sent in the documents.  They denied me, stating I didn't pay in full with the card because they saw I used some Rakuten points even though the stated Order Total was what I charged to the card.  I called them and the rep approved it immediately and didn't ask I return the item.