Topic Wiki

[Updated With More Changes] Major Changes Are Coming For American Express Benefits! Master Chart Of What’s Being Added And Removed - https://www.dansdeals.com/credit-cards/major-changes-coming-american-express-benefits-master-chart-whats-added-removed/


$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 800-225-3750

Link to Claims Center: https://online.americanexpress.com/myca/onlineclaims/us/onlineclaims.do?request_type=authreg_onlineclaims&intlink=us-ser-onlineclaims-welcome-claimscenter
or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 1158346 times)

Offline noturbizniss

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Dec 2012
  • Posts: 7116
  • Total likes: 140
  • DansDeals.com Hat Tips 4
  • Gender: Male
    • View Profile
  • Location: North Jersey
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3220 on: February 24, 2019, 05:42:57 PM »
I bought a E condition camera on Adorama. Its been more than 30 days since i got it. Would I be able to use Return protection?
The price for the camera was $520. It was just body only without any lenses.
What is e condition? If it's not new then technically not, but you never know.
Did you read the terms?
READ THE DARN WIKI!!!!

Chuck Norris...
...can still do FT method
...READS THE WIKI!!!

Offline godofchurning

  • Dansdeals Platinum Elite
  • ****
  • Join Date: Feb 2019
  • Posts: 301
  • Total likes: 16
  • DansDeals.com Hat Tips 0
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3221 on: February 24, 2019, 05:48:20 PM »
What is e condition? If it's not new then technically not, but you never know.
Did you read the terms?

E codition means "May show signs of light wear and/or usage. LCD may have very slight blemishes."

The terms says "To be eligible, an item must be in the original purchase condition (not visibly used, defective, or damaged in any way) and must be in working order. The merchant from which the item was originally purchased must also have denied an attempted return of the item. Any item purchased from a merchant that has an established return/satisfaction guarantee program which is greater than or equal to the terms of Return Protection, and provides coverage for your claim, will not be eligible for a refund."

Terms: https://www.americanexpress.com/content/dam/amex/us/credit-cards/features-benefits/policies/pdf/RP_Benefit_Guide_Rev_09-17.pdf

Offline churner69

  • DansDeals Copper Elite
  • *
  • Join Date: Feb 2019
  • Posts: 3
  • Total likes: 0
  • DansDeals.com Hat Tips 0
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3222 on: March 04, 2019, 01:53:26 AM »
I bought a E condition camera on Adorama. Its been more than 30 days since i got it. Would I be able to use Return protection?
The price for the camera was $520. It was just body only without any lenses.

Just say its new, they'll credit you $300.

Offline churner69

  • DansDeals Copper Elite
  • *
  • Join Date: Feb 2019
  • Posts: 3
  • Total likes: 0
  • DansDeals.com Hat Tips 0
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3223 on: March 04, 2019, 01:54:35 AM »
How hard are people hitting Amex RP? I have no issue of returning the items if/when they ask for them, but they seem to just be handing me $1000s in "free" goods...

Offline zagguru

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: May 2014
  • Posts: 3107
  • Total likes: 171
  • DansDeals.com Hat Tips 70
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3224 on: March 10, 2019, 10:48:59 PM »
They'll refund the restocking fee.

Wanted to clarify this as i am not sure i understood.

I returned something to a store, but they would only take back the item for a restocking fee. I decided to return the item anyways. Lets assume the item costed $500 and the restocking fee was $100, so i got a refund for $400. Would Amex now refund the additional $100, even though the store took the item back?

Online shapsam

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Feb 2017
  • Posts: 3017
  • Total likes: 637
  • DansDeals.com Hat Tips 11
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3225 on: March 10, 2019, 10:55:48 PM »
Wanted to clarify this as i am not sure i understood.

I returned something to a store, but they would only take back the item for a restocking fee. I decided to return the item anyways. Lets assume the item costed $500 and the restocking fee was $100, so i got a refund for $400. Would Amex now refund the additional $100, even though the store took the item back?
Yes. Before submitting the online form, there is a question if you're requesting a full refund or just a restocking fee.

Offline sky121

  • Dansdeals Lifetime 10K Presidential Platinum Elite
  • *******
  • Join Date: May 2011
  • Posts: 11513
  • Total likes: 168
  • DansDeals.com Hat Tips 12
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3226 on: March 17, 2019, 03:48:43 PM »
Would return protection cover something new bought from poshmark where all sales are final?
"Not all who wander are lost"

Offline joey89

  • Dansdeals Platinum Elite
  • ****
  • Join Date: Mar 2011
  • Posts: 380
  • Total likes: 70
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: New Orleans
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3227 on: March 17, 2019, 03:54:39 PM »
Would return protection cover something new bought from poshmark where all sales are final?
Yes. They cover closeout and outlets as well.
It might actually be easier, you don’t have to bring proof that you tried returning to seller

Online shapsam

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Feb 2017
  • Posts: 3017
  • Total likes: 637
  • DansDeals.com Hat Tips 11
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3228 on: March 17, 2019, 03:55:44 PM »
Yes. They cover closeout and outlets as well.
It might actually be easier, you don’t have to bring proof that you tried returning to seller
Since when do you have to bring proof that you tried returning to the seller?

Offline joey89

  • Dansdeals Platinum Elite
  • ****
  • Join Date: Mar 2011
  • Posts: 380
  • Total likes: 70
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: New Orleans
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3229 on: March 17, 2019, 07:36:46 PM »
Since when do you have to bring proof that you tried returning to the seller?
It’s one of the questions they ask.

Online shapsam

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Feb 2017
  • Posts: 3017
  • Total likes: 637
  • DansDeals.com Hat Tips 11
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3230 on: March 17, 2019, 07:40:06 PM »
It’s one of the questions they ask.
So you can answer (truthfully) why the seller wouldn't let you return, that's very different than asking for proof.

Offline joey89

  • Dansdeals Platinum Elite
  • ****
  • Join Date: Mar 2011
  • Posts: 380
  • Total likes: 70
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: New Orleans
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3231 on: March 17, 2019, 07:49:05 PM »
So you can answer (truthfully) why the seller wouldn't let you return, that's very different than asking for proof.
They ask what date return was attempted.
I guess you can answer that you didn’t, being that it is out of return window.

Online shapsam

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Feb 2017
  • Posts: 3017
  • Total likes: 637
  • DansDeals.com Hat Tips 11
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3232 on: March 17, 2019, 07:56:41 PM »
They ask what date return was attempted.
I guess you can answer that you didn’t, being that it is out of return window.
IINM that question is optional. But since they don't ask for proof, you can attempt over the phone, all you have to do is call and confirm that they won't accept your return since it's outside the return window.

Offline nsastamps

  • Dansdeals Platinum Elite
  • ****
  • Join Date: Nov 2014
  • Posts: 445
  • Total likes: 54
  • DansDeals.com Hat Tips 8
    • View Profile
  • Location: ny
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3233 on: April 04, 2019, 09:38:45 PM »
I there return protection on the Amex Business Plus card? It doesn't give me option to file a claim on this specific card

Offline noturbizniss

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Dec 2012
  • Posts: 7116
  • Total likes: 140
  • DansDeals.com Hat Tips 4
  • Gender: Male
    • View Profile
  • Location: North Jersey
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3234 on: April 04, 2019, 09:41:16 PM »
I there return protection on the Amex Business Plus card? It doesn't give me option to file a claim on this specific card
Business plus? No such card...
Blue business plus does not
READ THE DARN WIKI!!!!

Chuck Norris...
...can still do FT method
...READS THE WIKI!!!

Offline nsastamps

  • Dansdeals Platinum Elite
  • ****
  • Join Date: Nov 2014
  • Posts: 445
  • Total likes: 54
  • DansDeals.com Hat Tips 8
    • View Profile
  • Location: ny
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3235 on: April 04, 2019, 11:26:13 PM »
Business plus? No such card...
Blue business plus does not
Yes thats what I meant and thanks for the info. I was under the impression all Amex cards had return protection.

Offline noturbizniss

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Dec 2012
  • Posts: 7116
  • Total likes: 140
  • DansDeals.com Hat Tips 4
  • Gender: Male
    • View Profile
  • Location: North Jersey
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3236 on: April 04, 2019, 11:30:29 PM »
Yes thats what I meant and thanks for the info. I was under the impression all Amex cards had return protection.
That and I think plum don't
READ THE DARN WIKI!!!!

Chuck Norris...
...can still do FT method
...READS THE WIKI!!!

Offline normathej

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Nov 2014
  • Posts: 1024
  • Total likes: 67
  • DansDeals.com Hat Tips 14
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3237 on: April 05, 2019, 11:34:37 AM »
IINM that question is optional. But since they don't ask for proof, you can attempt over the phone, all you have to do is call and confirm that they won't accept your return since it's outside the return window.

Is that optional?  I never tried skipping it, always thought you had to do it.  But also kind of figure that it's explainable by saying I checked up the return policy on that day...

Offline 6girls

  • Dansdeals Platinum Elite
  • ****
  • Join Date: Aug 2017
  • Posts: 470
  • Total likes: 40
  • DansDeals.com Hat Tips 1
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3238 on: April 08, 2019, 01:05:13 AM »
That and I think plum don't
Simply cash doesn't either

Offline Fat albert

  • Dansdeals Bronze Elite
  • *
  • Join Date: Jan 2018
  • Posts: 45
  • Total likes: 0
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: Lakewood
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3239 on: April 14, 2019, 05:28:05 PM »
Bought a shirt my son tried it on was the wrong size. Store didnt want to take it back claiming it was dirty. Purchase protection?