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[Updated With More Changes] Major Changes Are Coming For American Express Benefits! Master Chart Of What’s Being Added And Removed - https://www.dansdeals.com/credit-cards/major-changes-coming-american-express-benefits-master-chart-whats-added-removed/


$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 1800-225-3750

Link to Claims Center: https://www295.americanexpress.com/onlineclaim/

or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 487857 times)

Offline joey89

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3240 on: April 14, 2019, 07:47:14 PM »
Bought a shirt my son tried it on was the wrong size. Store didnt want to take it back claiming it was dirty. Purchase protection?
Sure

Offline DoreshEmes

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3241 on: April 14, 2019, 08:01:33 PM »
Returned around $800 worth of clothing (separated into $100 or $200 transactions on same day, returned on same day).  Did not have to send back.

Offline coolmuke

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3242 on: April 14, 2019, 08:01:52 PM »
Bought something  and then price went down and an adjustment was refunded. How do I file RP, the receipt has the original amount. Should I enter adjusted amount even though the receipt has different amount?


Offline coolmuke

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3243 on: April 14, 2019, 09:22:02 PM »
Can we add purchases from different stores in the same claim?

Offline zagguru

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3244 on: April 22, 2019, 02:40:33 PM »
Does return protection work if the card has been cancelled recently (but purchase was within 90 days)?

Online noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3245 on: April 22, 2019, 02:41:23 PM »
Does return protection work if the card has been cancelled recently (but purchase was within 90 days)?
Read the terms
READ THE DARN WIKI!!!!

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Offline zagguru

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3246 on: April 22, 2019, 02:44:39 PM »
Read the terms

Didnt see anything about that mentioned there...

Online noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3247 on: April 22, 2019, 02:49:47 PM »
Didnt see anything about that mentioned there...
Interesting. I think it used to be in there.
READ THE DARN WIKI!!!!

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Offline zagguru

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3248 on: April 22, 2019, 02:51:39 PM »
Interesting. I think it used to be in there.

Was wondering if anyone had any experience with it. Im going to call now and see what they say

Edit: I called and they said no issues at all
« Last Edit: April 22, 2019, 02:56:20 PM by zagguru »

Offline rileywiles23

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3249 on: April 22, 2019, 09:12:49 PM »
Does return protection work if the card has been cancelled recently (but purchase was within 90 days)?
Yes
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Offline stooges44

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3250 on: May 01, 2019, 09:49:53 PM »
Made a claim earlier today, I got no email confirmation and the status says pending receipt of documents but they also did not request any documents. ...

Do I just wait?
If it's not free shipping it's not worth it.

Offline joey89

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3251 on: May 01, 2019, 10:09:03 PM »
Made a claim earlier today, I got no email confirmation and the status says pending receipt of documents but they also did not request any documents. ...

Do I just wait?
Ime it can take 24-48 hours

Offline yoshapman

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3252 on: May 01, 2019, 10:46:27 PM »
Made a claim earlier today, I got no email confirmation and the status says pending receipt of documents but they also did not request any documents. ...

Do I just wait?

You'll get the claim documents tomorrow morning usually, the day after that at latest.

Offline stooges44

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3253 on: May 02, 2019, 12:06:27 PM »
You'll get the claim documents tomorrow morning usually, the day after that at latest.

Yup I did.
If it's not free shipping it's not worth it.

Offline zagguru

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3254 on: May 12, 2019, 06:03:52 PM »
Anyone else having any issues submitting an online claim?

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