Topic Wiki

[Updated With More Changes] Major Changes Are Coming For American Express Benefits! Master Chart Of What’s Being Added And Removed - https://www.dansdeals.com/credit-cards/major-changes-coming-american-express-benefits-master-chart-whats-added-removed/


$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 1800-225-3750

Link to Claims Center: https://www295.americanexpress.com/onlineclaim/

or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 481927 times)

Offline Shkop

  • Dansdeals Platinum Elite
  • ****
  • Join Date: Jul 2011
  • Posts: 374
  • Total likes: 9
  • DansDeals.com Hat Tips 3
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3255 on: May 12, 2019, 07:02:31 PM »
What about 4 shirts, $39.99 a piece, total around $160, with just 1 receipt. Doesn't fit and not returnable.
Do I do a single RP submission for $160 for all 4 shirts, or must I do 4 separate submissions of $39.99 plus tax, each time submitting the same receipt?
A democracy is a form of government, not an intrinsic truth

Offline etech0

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Dec 2013
  • Posts: 9408
  • Total likes: 322
  • DansDeals.com Hat Tips 1
    • View Profile
  • Location: not lakewood
  • Programs: DDF
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3256 on: May 12, 2019, 07:08:54 PM »
What about 4 shirts, $39.99 a piece, total around $160, with just 1 receipt. Doesn't fit and not returnable.
Do I do a single RP submission for $160 for all 4 shirts, or must I do 4 separate submissions of $39.99 plus tax, each time submitting the same receipt?
one claim for all four shirts
Workflowy. You won't know what you're missing until you try it.

Offline Shkop

  • Dansdeals Platinum Elite
  • ****
  • Join Date: Jul 2011
  • Posts: 374
  • Total likes: 9
  • DansDeals.com Hat Tips 3
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3257 on: May 12, 2019, 07:11:23 PM »
one claim for all four shirts
Thanks
A democracy is a form of government, not an intrinsic truth

Offline coolmuke

  • Dansdeals Platinum Elite
  • ****
  • Join Date: Dec 2014
  • Posts: 277
  • Total likes: 2
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: Virginia
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3258 on: May 12, 2019, 07:27:47 PM »
one claim for all four shirts
Can we do one claim with two receipts on diff dates?

Offline zagguru

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: May 2014
  • Posts: 2395
  • Total likes: 91
  • DansDeals.com Hat Tips 60
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3259 on: May 12, 2019, 07:31:11 PM »
Can we do one claim with two receipts on diff dates?

yes

Offline xuliu

  • DansDeals Copper Elite
  • *
  • Join Date: May 2019
  • Posts: 1
  • Total likes: 0
  • DansDeals.com Hat Tips 0
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3260 on: May 13, 2019, 02:49:39 PM »
It worked for me.

did you have success getting reimbursed for glasses frames? if so, when did this occur? i read eyeglasses not covered but not sure.

Offline noturbizniss

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Dec 2012
  • Posts: 7207
  • Total likes: 107
  • DansDeals.com Hat Tips 4
  • Gender: Male
    • View Profile
  • Location: North Jersey
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3261 on: May 14, 2019, 01:22:33 PM »
did you have success getting reimbursed for glasses frames? if so, when did this occur? i read eyeglasses not covered but not sure.
can probably get the frames but not the lenses. Unless the examiner considers them a healthcare item
READ THE DARN WIKI!!!!

Chuck Norris...
...can still do FT method
...READS THE WIKI!!!

Offline shapsam

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Feb 2017
  • Posts: 1987
  • Total likes: 191
  • DansDeals.com Hat Tips 8
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3262 on: May 14, 2019, 01:28:09 PM »
did you have success getting reimbursed for glasses frames? if so, when did this occur? i read eyeglasses not covered but not sure.
Yes, a couple of months ago.

Offline Shkop

  • Dansdeals Platinum Elite
  • ****
  • Join Date: Jul 2011
  • Posts: 374
  • Total likes: 9
  • DansDeals.com Hat Tips 3
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3263 on: May 14, 2019, 04:14:24 PM »
Does anyone have experience with refurbished?
Does RP cover a refurbished laptop?
A democracy is a form of government, not an intrinsic truth

Offline noturbizniss

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Dec 2012
  • Posts: 7207
  • Total likes: 107
  • DansDeals.com Hat Tips 4
  • Gender: Male
    • View Profile
  • Location: North Jersey
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3264 on: May 14, 2019, 04:21:21 PM »
Does anyone have experience with refurbished?
Does RP cover a refurbished laptop?
Top left corner is an amazing box. Type what you want and press "Search" and your answer will come up in the 3000+ posts in this thread
READ THE DARN WIKI!!!!

Chuck Norris...
...can still do FT method
...READS THE WIKI!!!

Offline Shkop

  • Dansdeals Platinum Elite
  • ****
  • Join Date: Jul 2011
  • Posts: 374
  • Total likes: 9
  • DansDeals.com Hat Tips 3
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3265 on: May 14, 2019, 04:55:40 PM »
Top left corner is an amazing box. Type what you want and press "Search" and your answer will come up in the 3000+ posts in this thread
Before getting snarky make sure you aren't making a fool of yourself.
Back in second grade you must have been sleeping because that amazing box is in the top right corner, not the top left corner.
 
A democracy is a form of government, not an intrinsic truth

Offline noturbizniss

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Dec 2012
  • Posts: 7207
  • Total likes: 107
  • DansDeals.com Hat Tips 4
  • Gender: Male
    • View Profile
  • Location: North Jersey
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3266 on: May 14, 2019, 05:20:52 PM »


Before getting snarky make sure you aren't making a fool of yourself.
Back in second grade you must have been sleeping because that amazing box is in the top right corner, not the top left corner.

Ooooh u got me!
My entire point is invalidated by your brilliance. #missiedthepoint
READ THE DARN WIKI!!!!

Chuck Norris...
...can still do FT method
...READS THE WIKI!!!

Offline yeshivabucher

  • Dansdeals Platinum Elite
  • ****
  • Join Date: Mar 2018
  • Posts: 268
  • Total likes: 17
  • DansDeals.com Hat Tips 4
    • View Profile
  • Location: new york, florida, jerusalem
  • Programs: Travel Agent, Marriott Gold, Hertz PC, National EE, Uber VIP, SPG Gold
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3267 on: May 14, 2019, 05:28:15 PM »
I bought a phone on Amazon exchanged for more expensive phone how do I file this

Offline Shkop

  • Dansdeals Platinum Elite
  • ****
  • Join Date: Jul 2011
  • Posts: 374
  • Total likes: 9
  • DansDeals.com Hat Tips 3
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3268 on: May 14, 2019, 05:33:30 PM »

Ooooh u got me!
My entire point is invalidated by your brilliance. #missiedthepoint
calm down
A democracy is a form of government, not an intrinsic truth

Offline noturbizniss

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Dec 2012
  • Posts: 7207
  • Total likes: 107
  • DansDeals.com Hat Tips 4
  • Gender: Male
    • View Profile
  • Location: North Jersey
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3269 on: May 14, 2019, 05:36:06 PM »
calm down
Have you found the answer to your question yet? Or too busy being snarky and defensive?
READ THE DARN WIKI!!!!

Chuck Norris...
...can still do FT method
...READS THE WIKI!!!