Topic Wiki

$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 1800-225-3750

Link to Claims Center: https://www295.americanexpress.com/onlineclaim/

or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 476333 times)

Offline noturbizniss

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Dec 2012
  • Posts: 7203
  • Total likes: 107
  • DansDeals.com Hat Tips 4
  • Gender: Male
    • View Profile
  • Location: North Jersey
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3285 on: June 11, 2019, 08:43:56 AM »
Does amex return protection cover cell phones?
Did you read the terms?
READ THE DARN WIKI!!!!

Chuck Norris...
...can still do FT method
...READS THE WIKI!!!

Offline maylei

  • Dansdeals Platinum Elite + Lifetime Silver Elite
  • *****
  • Join Date: Sep 2016
  • Posts: 702
  • Total likes: 14
  • DansDeals.com Hat Tips 2
    • View Profile
  • Location: flatbush
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3286 on: June 11, 2019, 09:09:35 PM »
Are clothes eligible for this benefit? Some yes some no? Any one know the exact restrictions?

Offline etech0

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Dec 2013
  • Posts: 9385
  • Total likes: 312
  • DansDeals.com Hat Tips 1
    • View Profile
  • Location: not lakewood
  • Programs: DDF
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3287 on: June 11, 2019, 09:14:47 PM »
Are clothes eligible for this benefit? Some yes some no? Any one know the exact restrictions?
IME yes
Workflowy. You won't know what you're missing until you try it.

Offline maylei

  • Dansdeals Platinum Elite + Lifetime Silver Elite
  • *****
  • Join Date: Sep 2016
  • Posts: 702
  • Total likes: 14
  • DansDeals.com Hat Tips 2
    • View Profile
  • Location: flatbush

Offline noturbizniss

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Dec 2012
  • Posts: 7203
  • Total likes: 107
  • DansDeals.com Hat Tips 4
  • Gender: Male
    • View Profile
  • Location: North Jersey
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3289 on: June 11, 2019, 10:16:49 PM »
Are clothes eligible for this benefit? Some yes some no? Any one know the exact restrictions?
Who is some?
READ THE DARN WIKI!!!!

Chuck Norris...
...can still do FT method
...READS THE WIKI!!!

Offline noturbizniss

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Dec 2012
  • Posts: 7203
  • Total likes: 107
  • DansDeals.com Hat Tips 4
  • Gender: Male
    • View Profile
  • Location: North Jersey
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3290 on: June 11, 2019, 10:17:18 PM »
Are clothes eligible for this benefit? Some yes some no? Any one know the exact restrictions?
This
Did you read the terms?
READ THE DARN WIKI!!!!

Chuck Norris...
...can still do FT method
...READS THE WIKI!!!

Online CountValentine

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Mar 2013
  • Posts: 4571
  • Total likes: 161
  • DansDeals.com Hat Tips 0
  • Gender: Male
    • View Profile
  • Location: Poland
  • Programs: DAOTYA
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3291 on: June 13, 2019, 09:25:07 AM »
Does amex return protection cover cell phones?
Yes
If you want to vote Democrat, you are being very disloyal to Jewish people and very disloyal to Israel, Mr. Trump said.

Offline normathej

  • Dansdeals Platinum Elite + Lifetime Silver Elite
  • *****
  • Join Date: Nov 2014
  • Posts: 549
  • Total likes: 35
  • DansDeals.com Hat Tips 12
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3292 on: June 13, 2019, 02:50:54 PM »
So, didn't read the T&C clearly enough and it seems that if you purchased something in Canada, it's not eligible!  I ordered clothing for one of my kids and now I'm up the creek...

Offline Luvisrael

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Apr 2016
  • Posts: 1350
  • Total likes: 66
  • DansDeals.com Hat Tips 1
    • View Profile
  • Location: לבי במזרח
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3293 on: June 14, 2019, 03:57:32 PM »
Sometimes I get approved right away sometimes I need to fill out the form etc. are there guidelines for that? What’s the deal...

Offline Luvisrael

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Apr 2016
  • Posts: 1350
  • Total likes: 66
  • DansDeals.com Hat Tips 1
    • View Profile
  • Location: לבי במזרח
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3294 on: June 14, 2019, 03:58:38 PM »
No issues here, maybe try another browser. I have issues with certain browsers sometimes.
+1 sometimes it says too many attempts try again later , and I realized with Incognito, no issues

Offline Luvisrael

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Apr 2016
  • Posts: 1350
  • Total likes: 66
  • DansDeals.com Hat Tips 1
    • View Profile
  • Location: לבי במזרח
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3295 on: June 14, 2019, 04:00:30 PM »
can probably get the frames but not the lenses. Unless the examiner considers them a healthcare item
i was denied

Offline Hjay

  • Dansdeals Platinum Elite + Lifetime Gold Elite
  • ******
  • Join Date: Jan 2016
  • Posts: 808
  • Total likes: 27
  • DansDeals.com Hat Tips 0
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3296 on: June 15, 2019, 07:08:11 PM »
i was denied

Idk what you’re story is but I tried doing RP on a pair of eyeglasses & was denied & called back to explain that I was just returning a frame not lenses & was then approved.

Offline Luvisrael

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Apr 2016
  • Posts: 1350
  • Total likes: 66
  • DansDeals.com Hat Tips 1
    • View Profile
  • Location: לבי במזרח
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3297 on: June 15, 2019, 11:45:16 PM »
Idk what you’re story is but I tried doing RP on a pair of eyeglasses & was denied & called back to explain that I was just returning a frame not lenses & was then approved.
is it too late for me to try that? this is a while ago prob like 8 months

Offline YoelFried

  • DansDeals Copper Elite
  • *
  • Join Date: Jun 2019
  • Posts: 11
  • Total likes: 0
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: New York
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3298 on: June 25, 2019, 04:43:26 PM »
Did someone experience having an easier process with Amex RP and PP when using the platinum or the gold card vs a no annual fee card?

Offline bamdoo

  • Dansdeals Bronze Elite
  • *
  • Join Date: Apr 2018
  • Posts: 32
  • Total likes: 1
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: Florida
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3299 on: June 26, 2019, 07:49:20 PM »
My wife bought a TV stand for $400 and has since decided she no longer likes it.  The retailers 14 day return period has since passed.  Since it is over $300 can I still use return protection?  Thanks for your help.