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$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 1800-225-3750

Link to Claims Center: https://www295.americanexpress.com/onlineclaim/

or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 468180 times)

Offline Zalc

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3315 on: July 24, 2019, 08:59:01 PM »
Prescription eyeglasses - worth a shot or does that fall under:
"17. health care items and /or medical equipment (including, but not limited to, blood pressure machines and diabetes equipment, items or supplies used for maternity care);"
Possible goes under items made to custom order?

Offline stooges44

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3316 on: July 24, 2019, 09:01:48 PM »
Possible goes under items made to custom order?

I was about to delete my post, I see it was already discussed.

I guess I will try to get just the frame back at least.

Thanks
« Last Edit: July 24, 2019, 09:07:09 PM by stooges44 »
If it's not free shipping it's not worth it.

Offline motec bb

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3317 on: August 06, 2019, 07:17:13 AM »
Has anyone here tried return protection ( or purchase protection) on a car part?

Looking to order an upgraded stereo, but it seems in may be excluded.


Offline Dangaroo

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3318 on: August 06, 2019, 06:59:05 PM »
Has anyone here tried return protection ( or purchase protection) on a car part?

Looking to order an upgraded stereo, but it seems in may be excluded.

It'll be excluded for protection - I've previously had a claim denied for an interior car accessory.

Offline aceofpilots

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3319 on: August 12, 2019, 10:35:54 AM »
Do items have to be brand new?

I was thinking of buying a office chair from Staples but they only have a 14 day return policy and I feel like I might need more time to know whether I like it or not

First woman I spoke to told me all items have to be brand new which really didn't make any sense

The second guy I spoke to just read the policy verbatim and that doesn't really help me. He said he assumes that it would apply more to electronics like if you dropped it or something. And I might probably be covered🙄

So they didn't really clarify anything for me

From my understanding the item has to be like new but it also States it can't be visibly used so I'm not sure if that means by taking a baseball bat to the chair showing heavy usage or lightly used in like new condition.

It's not an excluded item but I have to obviously put the chair together and sit in it

Offline solls108

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3320 on: August 28, 2019, 10:28:21 AM »
If a receipt states "Final Sale" on it, is that excluded from return protection?

Offline yelped

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3321 on: August 28, 2019, 11:42:54 AM »
If a receipt states "Final Sale" on it, is that excluded from return protection?
Nope.

Offline stooges44

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3322 on: August 29, 2019, 09:53:23 PM »
If a receipt states "Final Sale" on it, is that excluded from return protection?

That's kind of the whole point in return protection.
If it's not free shipping it's not worth it.

Offline Pad18

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3323 on: September 08, 2019, 07:54:31 PM »
Hi, I bought the Pixel 3 with the fI deal, I make my monthly payment with Amex Preferred.
Now the screen is cracked, chat with Fi and they told me it's not covered.

What is my best option here ?

To file a claim for repair / replacement ? What to tell them ?

If anyone could help/suggest I will really appreciate !

Thanks

Offline Yammer

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3324 on: September 09, 2019, 01:26:35 AM »
Hi, I bought the Pixel 3 with the fI deal, I make my monthly payment with Amex Preferred.
Now the screen is cracked, chat with Fi and they told me it's not covered.

What is my best option here ?

To file a claim for repair / replacement ? What to tell them ?

If anyone could help/suggest I will really appreciate !

Thanks
try chatting with Support on the phone ( in th settings menu ), they might swap it out for you.

Offline Pad18

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3325 on: September 09, 2019, 08:13:38 AM »
try chatting with Support on the phone ( in th settings menu ), they might swap it out for you.

That's what I did .. and was told, that's it's not covered ..

Offline auntiemus

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3326 on: September 11, 2019, 10:41:33 PM »
do your pay your phone bill with chase ink business preferred?

Offline Pad18

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3327 on: September 11, 2019, 10:46:12 PM »
do your pay your phone bill with chase ink business preferred?

No don't have that cc

I am paying it with Amex EP

Offline qwerty123

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3328 on: September 13, 2019, 12:34:26 PM »
am i covered when buying something from amazon or ebay marketplace?

Offline US

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3329 on: September 13, 2019, 01:16:20 PM »
am i covered when buying something from amazon or ebay marketplace?
Yes