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[Updated With More Changes] Major Changes Are Coming For American Express Benefits! Master Chart Of What’s Being Added And Removed - https://www.dansdeals.com/credit-cards/major-changes-coming-american-express-benefits-master-chart-whats-added-removed/


$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 1800-225-3750

Link to Claims Center: https://online.americanexpress.com/myca/onlineclaims/us/onlineclaims.do?request_type=authreg_onlineclaims&intlink=us-ser-onlineclaims-welcome-claimscenter
or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 640614 times)

Offline solls108

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3320 on: August 28, 2019, 10:28:21 AM »
If a receipt states "Final Sale" on it, is that excluded from return protection?

Offline yelped

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3321 on: August 28, 2019, 11:42:54 AM »
If a receipt states "Final Sale" on it, is that excluded from return protection?
Nope.

Offline stooges44

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3322 on: August 29, 2019, 09:53:23 PM »
If a receipt states "Final Sale" on it, is that excluded from return protection?

That's kind of the whole point in return protection.
If it's not free shipping it's not worth it.

Offline Pad18

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3323 on: September 08, 2019, 07:54:31 PM »
Hi, I bought the Pixel 3 with the fI deal, I make my monthly payment with Amex Preferred.
Now the screen is cracked, chat with Fi and they told me it's not covered.

What is my best option here ?

To file a claim for repair / replacement ? What to tell them ?

If anyone could help/suggest I will really appreciate !

Thanks

Offline Yammer

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3324 on: September 09, 2019, 01:26:35 AM »
Hi, I bought the Pixel 3 with the fI deal, I make my monthly payment with Amex Preferred.
Now the screen is cracked, chat with Fi and they told me it's not covered.

What is my best option here ?

To file a claim for repair / replacement ? What to tell them ?

If anyone could help/suggest I will really appreciate !

Thanks
try chatting with Support on the phone ( in th settings menu ), they might swap it out for you.

Offline Pad18

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3325 on: September 09, 2019, 08:13:38 AM »
try chatting with Support on the phone ( in th settings menu ), they might swap it out for you.

That's what I did .. and was told, that's it's not covered ..

Offline auntiemus

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3326 on: September 11, 2019, 10:41:33 PM »
do your pay your phone bill with chase ink business preferred?

Offline Pad18

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3327 on: September 11, 2019, 10:46:12 PM »
do your pay your phone bill with chase ink business preferred?

No don't have that cc

I am paying it with Amex EP

Offline qwerty123

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3328 on: September 13, 2019, 12:34:26 PM »
am i covered when buying something from amazon or ebay marketplace?

Offline US

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3329 on: September 13, 2019, 01:16:20 PM »
am i covered when buying something from amazon or ebay marketplace?
Yes

Offline qwerty123

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3330 on: September 13, 2019, 01:18:52 PM »
Yes
so is it worth it to on purpose by from a seller thet does not accept returns bec amex will return protection is easier for me then pacageing it back up and sending back...

Offline US

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3331 on: September 13, 2019, 01:42:57 PM »
so is it worth it to on purpose by from a seller thet does not accept returns bec amex will return protection is easier for me then pacageing it back up and sending back...
No, AMEX won’t reimburse you if you doing it on purpose.

Offline Cls2020

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3332 on: September 13, 2019, 03:08:58 PM »
No, AMEX won’t reimburse you if you doing it on purpose.
Not that I am encouraging this sort of behavior, but how would AMEX know if this was the motivation to buy from that particular seller. I highly doubt they would even check to see if it was available for a lower price on the same website.

Offline YoelFried

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3333 on: September 24, 2019, 09:22:31 PM »
Amex announced to guidelines for the return protection benefit. Looks like we are getting bonvoyed........

Offline YoelFried

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3334 on: September 24, 2019, 09:22:56 PM »
Amex announced to guidelines for the return protection benefit. Looks like we are getting bonvoyed........
*New

Offline Luvisrael

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3335 on: September 24, 2019, 09:55:47 PM »
Amex announced to guidelines for the return protection benefit. Looks like we are getting bonvoyed........
maybe some AMEX peeps on this thread...

Offline Dan

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Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3337 on: September 25, 2019, 08:59:24 PM »
What do you think about holding on to a return past 30 days to avoid paying the return shipping fees? Unethical? Abuse of benefit? Or not.

Offline myi

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3338 on: September 26, 2019, 12:45:01 PM »
Funny how the $95 card will still have this benefit, while the $250 PRG will be loosing the benefits, that's one card that needs more benefits. Your paying $250 for what?
Don't try to be someone else , be who you are because everyone else is taken.

Offline myi

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3339 on: September 26, 2019, 08:52:19 PM »
What do you think about holding on to a return past 30 days to avoid paying the return shipping fees? Unethical? Abuse of benefit? Or not.
I'm actually curious with most items when you actually try to return the product after 30 days do they tell you sorry we can't take it back or do they make one-time exception rules?
Don't try to be someone else , be who you are because everyone else is taken.