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[Updated With More Changes] Major Changes Are Coming For American Express Benefits! Master Chart Of What’s Being Added And Removed - https://www.dansdeals.com/credit-cards/major-changes-coming-american-express-benefits-master-chart-whats-added-removed/


$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 1800-225-3750

Link to Claims Center: https://online.americanexpress.com/myca/onlineclaims/us/onlineclaims.do?request_type=authreg_onlineclaims&intlink=us-ser-onlineclaims-welcome-claimscenter
or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 581108 times)

Offline puddles

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3345 on: October 08, 2019, 10:08:35 AM »
Recently bought an expensive pair of shoes. I wore them a bit around the house and the felt fine. After a week of normal wear outside I found them to be uncomfortable and got blisters. Store wont take them back. Do you think Amex will cover?

Offline Cls2020

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3346 on: October 08, 2019, 12:11:22 PM »
Recently bought an expensive pair of shoes. I wore them a bit around the house and the felt fine. After a week of normal wear outside I found them to be uncomfortable and got blisters. Store wont take them back. Do you think Amex will cover?
Probably.

Offline blastoise

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3347 on: October 09, 2019, 08:47:09 PM »
Recently bought an expensive pair of shoes. I wore them a bit around the house and the felt fine. After a week of normal wear outside I found them to be uncomfortable and got blisters. Store wont take them back. Do you think Amex will cover?

yes

Offline shapsam

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3348 on: October 09, 2019, 11:33:30 PM »
Which $95 card will keep this benefit?
Bump

Online etech0

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3349 on: October 10, 2019, 12:11:37 AM »
everyday preferred
Workflowy. You won't know what you're missing until you try it.

Offline flyingace

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3350 on: October 30, 2019, 02:59:27 PM »
Recently bought an expensive pair of shoes. I wore them a bit around the house and the felt fine. After a week of normal wear outside I found them to be uncomfortable and got blisters. Store wont take them back. Do you think Amex will cover?
What happened? Thinking of keeping a pair of shoes that might not get more comfortable....

Offline motec bb

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3351 on: November 08, 2019, 08:18:05 AM »
I can't seem to find the return protection option anymore in my benefits in any of my Amex cards. Is this just me? Or is it moved offline? Or already discontinued ( before 1/1/20)
 

EDIT: it seems to be hidden. When going to the claims department through baggage insurance claim, its there. Weird.
« Last Edit: November 08, 2019, 08:21:39 AM by motec bb »

Offline shapsam

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3352 on: November 08, 2019, 09:14:06 AM »
Yes, it's hidden. You can access it through this link:
https://onlineclaims.americanexpress.com/claims/home.do

Offline db23

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3353 on: November 08, 2019, 09:21:56 AM »
are they taking this protection away for all amex or are they keeping for some of the more premium cards like the platinum?

Offline Cls2020

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3354 on: November 08, 2019, 11:23:39 AM »
are they taking this protection away for all amex or are they keeping for some of the more premium cards like the platinum?
Look at Dan's post.

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3355 on: November 10, 2019, 11:27:56 AM »
READ THE DARN WIKI!!!!

Chuck Norris...
...can still do FT method
...READS THE WIKI!!!

Offline Pad18

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Offline stooges44

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3357 on: November 20, 2019, 03:25:50 PM »
If I bought marriot points (legitimately from here, I knew what you we're thinking  ;))

Do you think that would be eligible?

I'm not sure if it falls under either of these exclusions:

25. negotiable instruments (including, but not limited to, promissory notes, stamps, and travelers checks);
26. cash and its equivalent (including, but not limited to, gift cards and gift certificates);

I bought them to top off my account for an award (the 30% off was why I pulled the trigger) but now my plans changed.
If it's not free shipping it's not worth it.

Offline Muhammad

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3358 on: November 21, 2019, 04:38:27 AM »
If I bought marriot points (legitimately from here, I knew what you we're thinking  ;))

Do you think that would be eligible?

I'm not sure if it falls under either of these exclusions:

25. negotiable instruments (including, but not limited to, promissory notes, stamps, and travelers checks);
26. cash and its equivalent (including, but not limited to, gift cards and gift certificates);

I bought them to top off my account for an award (the 30% off was why I pulled the trigger) but now my plans changed.
its not Friday yet 🤪

Online tzifanya54

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3359 on: November 21, 2019, 10:56:12 AM »
I know the return attempt has to be within 90 days, how many days later can I make the claim? IE If I brought something in June return denied August can I make the claim today?