Topic Wiki

[Updated With More Changes] Major Changes Are Coming For American Express Benefits! Master Chart Of What’s Being Added And Removed - https://www.dansdeals.com/credit-cards/major-changes-coming-american-express-benefits-master-chart-whats-added-removed/


$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 800-225-3750

Link to Claims Center: https://online.americanexpress.com/myca/onlineclaims/us/onlineclaims.do?request_type=authreg_onlineclaims&intlink=us-ser-onlineclaims-welcome-claimscenter
or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 1158394 times)

Offline ltttc

  • Dansdeals Platinum Elite + Lifetime Silver Elite
  • *****
  • Join Date: May 2019
  • Posts: 673
  • Total likes: 133
  • DansDeals.com Hat Tips 0
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3460 on: February 26, 2020, 10:20:01 PM »
Bump
Yup, I do. They make you send the item back and don't pay for the shipping. It's not as simple a process, but you'll get your $ in the end (less shipping). Money given via check.
« Last Edit: February 26, 2020, 10:29:01 PM by ltttc »

Offline justmeha

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Feb 2019
  • Posts: 1505
  • Total likes: 150
  • DansDeals.com Hat Tips 9
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3461 on: February 27, 2020, 01:19:44 AM »
will the amex plat cover me if i buy a phone on ebay (to trade in for the s20 deal)?
it most probably will be used.

Offline Cls2020

  • Dansdeals Gold Elite
  • ***
  • Join Date: Feb 2017
  • Posts: 207
  • Total likes: 18
  • DansDeals.com Hat Tips 0
  • Gender: Male
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3462 on: February 27, 2020, 09:00:42 AM »
will the amex plat cover me if i buy a phone on ebay (to trade in for the s20 deal)?
it most probably will be used.
The terms require that the item be new.

Offline gingyguy

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Sep 2011
  • Posts: 1434
  • Total likes: 419
  • DansDeals.com Hat Tips 36
  • Gender: Male
    • View Profile
  • Programs: I don't like to brag
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3463 on: March 13, 2020, 12:48:07 PM »
Does the amazon business still have RP?
BUMP
May you slide down the banister of happiness & get many splinters of success up your career.

Offline noturbizniss

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Dec 2012
  • Posts: 7116
  • Total likes: 140
  • DansDeals.com Hat Tips 4
  • Gender: Male
    • View Profile
  • Location: North Jersey
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3464 on: March 13, 2020, 01:13:57 PM »
BUMP
You'd get a quicker answer checking the terms. Cards that don't have updated terms which say they ended 12/31
READ THE DARN WIKI!!!!

Chuck Norris...
...can still do FT method
...READS THE WIKI!!!

Offline eternity88

  • Dansdeals Silver Elite
  • **
  • Join Date: Aug 2016
  • Posts: 77
  • Total likes: 2
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: San Francisco
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3465 on: March 25, 2020, 06:45:41 AM »
Does return protection work for purchases at Amazon.com/ I bought a kindle two months ago but they won't let me return

Offline Yikes2179

  • Dansdeals Platinum Elite + Lifetime Silver Elite
  • *****
  • Join Date: Apr 2013
  • Posts: 633
  • Total likes: 137
  • DansDeals.com Hat Tips 2
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3466 on: March 25, 2020, 07:44:43 AM »
Does return protection work for purchases at Amazon.com/ I bought a kindle two months ago but they won't let me return
Yes

Offline ltttc

  • Dansdeals Platinum Elite + Lifetime Silver Elite
  • *****
  • Join Date: May 2019
  • Posts: 673
  • Total likes: 133
  • DansDeals.com Hat Tips 0
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3467 on: March 25, 2020, 01:23:20 PM »
Does return protection work for purchases at Amazon.com/ I bought a kindle two months ago but they won't let me return
Does your card still have return protection??

Offline eternity88

  • Dansdeals Silver Elite
  • **
  • Join Date: Aug 2016
  • Posts: 77
  • Total likes: 2
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: San Francisco
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3468 on: March 26, 2020, 06:06:05 AM »
oh i just found out it doesnt after that date jan 1

Offline blue eyes

  • Dansdeals Platinum Elite + Lifetime Gold Elite
  • ******
  • Join Date: Apr 2012
  • Posts: 853
  • Total likes: 7
  • DansDeals.com Hat Tips 0
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3469 on: March 29, 2020, 12:09:49 AM »
has anyone used return protection on an airline ticket?

Offline Dascc

  • DansDeals Copper Elite
  • *
  • Join Date: Dec 2015
  • Posts: 6
  • Total likes: 0
  • DansDeals.com Hat Tips 0
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3470 on: March 30, 2020, 02:26:08 PM »
Does Amex return cover the cost of shipping the item back to the merchant? I bought a small power adapter that wasn't compatible with the device I needed it for. Return shipping will basically eat up the refund of the item.

Offline ltttc

  • Dansdeals Platinum Elite + Lifetime Silver Elite
  • *****
  • Join Date: May 2019
  • Posts: 673
  • Total likes: 133
  • DansDeals.com Hat Tips 0
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3471 on: March 30, 2020, 06:30:31 PM »
Does Amex return cover the cost of shipping the item back to the merchant? I bought a small power adapter that wasn't compatible with the device I needed it for. Return shipping will basically eat up the refund of the item.
Which card to you have?

Offline shapsam

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Feb 2017
  • Posts: 3017
  • Total likes: 637
  • DansDeals.com Hat Tips 11
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3472 on: April 01, 2020, 06:45:52 PM »
I see return protection reappeared in the online claim center for all Amex cards. Did anyone try it on an account where it was previously removed?

Offline payeco

  • DansDeals Copper Elite
  • *
  • Join Date: Apr 2020
  • Posts: 3
  • Total likes: 0
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: Manhattan
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3473 on: April 28, 2020, 08:33:13 AM »
I see return protection reappeared in the online claim center for all Amex cards. Did anyone try it on an account where it was previously removed?

I tried making a claim with my Bonvoy Business card and they denied it. They called me and told me it no longer had the benefit. I tried claiming ignorance to see if they’d make an exception but they wouldn’t.

On the plus side, there are still two no annual fee cards that have this benefit. I was unsure whether the Amazon cards had the benefit because, despite being listed on the page with other cards with the benefit, when you click the button to view the terms it shows you the terms for purchase protection, not return protection. However, my wife got a replacement business Prime card in the mail the other day and included in the paperwork was a document dated the day the card was mailed explaining the return protection benefits which I’ve obviously scanned and then put away with other important documents just in case.

Last week I had a claim approved for a pair of shoes for a little under $300 and they did not ask me to send them in.
« Last Edit: April 28, 2020, 08:37:35 AM by payeco »

Offline Cls2020

  • Dansdeals Gold Elite
  • ***
  • Join Date: Feb 2017
  • Posts: 207
  • Total likes: 18
  • DansDeals.com Hat Tips 0
  • Gender: Male
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3474 on: April 28, 2020, 02:50:33 PM »
I tried making a claim with my Bonvoy Business card and they denied it. They called me and told me it no longer had the benefit. I tried claiming ignorance to see if they’d make an exception but they wouldn’t.

On the plus side, there are still two no annual fee cards that have this benefit. I was unsure whether the Amazon cards had the benefit because, despite being listed on the page with other cards with the benefit, when you click the button to view the terms it shows you the terms for purchase protection, not return protection. However, my wife got a replacement business Prime card in the mail the other day and included in the paperwork was a document dated the day the card was mailed explaining the return protection benefits which I’ve obviously scanned and then put away with other important documents just in case.

Last week I had a claim approved for a pair of shoes for a little under $300 and they did not ask me to send them in.
There are not any no-AF cards that have return protection. There are 2 cards with $95 AFs that have.

Offline payeco

  • DansDeals Copper Elite
  • *
  • Join Date: Apr 2020
  • Posts: 3
  • Total likes: 0
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: Manhattan
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3475 on: April 28, 2020, 03:24:35 PM »
There are not any no-AF cards that have return protection. There are 2 cards with $95 AFs that have.

Did actually you read what I wrote? The Amazon cards have the benefit as of 4/25/20 based on documentation included with a replacement card. Those cards have no annual fee.

Offline Cls2020

  • Dansdeals Gold Elite
  • ***
  • Join Date: Feb 2017
  • Posts: 207
  • Total likes: 18
  • DansDeals.com Hat Tips 0
  • Gender: Male
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3476 on: April 28, 2020, 03:28:14 PM »
Did actually you read what I wrote? The Amazon cards have the benefit as of 4/25/20 based on documentation included with a replacement card. Those cards have no annual fee.
The claim you did last week for the shoes was on the Amazon card?

Offline justmeha

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Feb 2019
  • Posts: 1505
  • Total likes: 150
  • DansDeals.com Hat Tips 9
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3477 on: April 28, 2020, 05:20:25 PM »
Last week I had a claim approved for a pair of shoes for a little under $300 and they did not ask me to send them in.
is this to qualifay for this thread?

lol ;D

Offline zagguru

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: May 2014
  • Posts: 3107
  • Total likes: 171
  • DansDeals.com Hat Tips 70
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3478 on: April 28, 2020, 05:58:40 PM »
There are not any no-AF cards that have return protection. There are 2 cards with $95 AFs that have.

Which two cards?