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[Updated With More Changes] Major Changes Are Coming For American Express Benefits! Master Chart Of What’s Being Added And Removed - https://www.dansdeals.com/credit-cards/major-changes-coming-american-express-benefits-master-chart-whats-added-removed/


$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 1800-225-3750

Link to Claims Center: https://www295.americanexpress.com/onlineclaim/

or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 540004 times)

Offline eternity88

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3465 on: March 25, 2020, 06:45:41 AM »
Does return protection work for purchases at Amazon.com/ I bought a kindle two months ago but they won't let me return

Offline Yikes2179

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3466 on: March 25, 2020, 07:44:43 AM »
Does return protection work for purchases at Amazon.com/ I bought a kindle two months ago but they won't let me return
Yes

Offline ltttc

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3467 on: March 25, 2020, 01:23:20 PM »
Does return protection work for purchases at Amazon.com/ I bought a kindle two months ago but they won't let me return
Does your card still have return protection??

Offline eternity88

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3468 on: March 26, 2020, 06:06:05 AM »
oh i just found out it doesnt after that date jan 1

Offline blue eyes

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3469 on: March 29, 2020, 12:09:49 AM »
has anyone used return protection on an airline ticket?

Offline Dascc

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3470 on: March 30, 2020, 02:26:08 PM »
Does Amex return cover the cost of shipping the item back to the merchant? I bought a small power adapter that wasn't compatible with the device I needed it for. Return shipping will basically eat up the refund of the item.

Offline ltttc

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3471 on: March 30, 2020, 06:30:31 PM »
Does Amex return cover the cost of shipping the item back to the merchant? I bought a small power adapter that wasn't compatible with the device I needed it for. Return shipping will basically eat up the refund of the item.
Which card to you have?

Offline shapsam

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3472 on: April 01, 2020, 06:45:52 PM »
I see return protection reappeared in the online claim center for all Amex cards. Did anyone try it on an account where it was previously removed?

Offline payeco

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3473 on: April 28, 2020, 08:33:13 AM »
I see return protection reappeared in the online claim center for all Amex cards. Did anyone try it on an account where it was previously removed?

I tried making a claim with my Bonvoy Business card and they denied it. They called me and told me it no longer had the benefit. I tried claiming ignorance to see if they’d make an exception but they wouldn’t.

On the plus side, there are still two no annual fee cards that have this benefit. I was unsure whether the Amazon cards had the benefit because, despite being listed on the page with other cards with the benefit, when you click the button to view the terms it shows you the terms for purchase protection, not return protection. However, my wife got a replacement business Prime card in the mail the other day and included in the paperwork was a document dated the day the card was mailed explaining the return protection benefits which I’ve obviously scanned and then put away with other important documents just in case.

Last week I had a claim approved for a pair of shoes for a little under $300 and they did not ask me to send them in.
« Last Edit: April 28, 2020, 08:37:35 AM by payeco »

Offline Cls2020

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3474 on: April 28, 2020, 02:50:33 PM »
I tried making a claim with my Bonvoy Business card and they denied it. They called me and told me it no longer had the benefit. I tried claiming ignorance to see if they’d make an exception but they wouldn’t.

On the plus side, there are still two no annual fee cards that have this benefit. I was unsure whether the Amazon cards had the benefit because, despite being listed on the page with other cards with the benefit, when you click the button to view the terms it shows you the terms for purchase protection, not return protection. However, my wife got a replacement business Prime card in the mail the other day and included in the paperwork was a document dated the day the card was mailed explaining the return protection benefits which I’ve obviously scanned and then put away with other important documents just in case.

Last week I had a claim approved for a pair of shoes for a little under $300 and they did not ask me to send them in.
There are not any no-AF cards that have return protection. There are 2 cards with $95 AFs that have.

Offline payeco

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3475 on: April 28, 2020, 03:24:35 PM »
There are not any no-AF cards that have return protection. There are 2 cards with $95 AFs that have.

Did actually you read what I wrote? The Amazon cards have the benefit as of 4/25/20 based on documentation included with a replacement card. Those cards have no annual fee.

Offline Cls2020

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3476 on: April 28, 2020, 03:28:14 PM »
Did actually you read what I wrote? The Amazon cards have the benefit as of 4/25/20 based on documentation included with a replacement card. Those cards have no annual fee.
The claim you did last week for the shoes was on the Amazon card?

Offline justmeha

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3477 on: April 28, 2020, 05:20:25 PM »
Last week I had a claim approved for a pair of shoes for a little under $300 and they did not ask me to send them in.
is this to qualifay for this thread?

lol ;D
instead of writing "+1" and clogging up the thread give a like!

Offline zagguru

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3478 on: April 28, 2020, 05:58:40 PM »
There are not any no-AF cards that have return protection. There are 2 cards with $95 AFs that have.

Which two cards?