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[Updated With More Changes] Major Changes Are Coming For American Express Benefits! Master Chart Of What’s Being Added And Removed - https://www.dansdeals.com/credit-cards/major-changes-coming-american-express-benefits-master-chart-whats-added-removed/


$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 1800-225-3750

Link to Claims Center: https://online.americanexpress.com/myca/onlineclaims/us/onlineclaims.do?request_type=authreg_onlineclaims&intlink=us-ser-onlineclaims-welcome-claimscenter
or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 571694 times)

Offline zagguru

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3480 on: April 28, 2020, 06:17:22 PM »


Am I missing something? I dont see two cards listed on that chart with $95 annual fees that still have return protection

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3481 on: April 28, 2020, 06:36:20 PM »
Am I missing something? I dont see two cards listed on that chart with $95 annual fees that still have return protection
Blue Cash Preferred and Everyday Preferred, no?

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3482 on: April 28, 2020, 06:45:31 PM »
Blue Cash Preferred and Everyday Preferred, no?
CORRECT
READ THE DARN WIKI!!!!

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Offline payeco

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3483 on: April 28, 2020, 07:13:28 PM »
The claim you did last week for the shoes was on the Amazon card?

Is your contention that Amex is currently sending out incorrect information about their own cards in the mail?

Offline shapsam

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3484 on: April 28, 2020, 07:17:48 PM »
I see return protection reappeared as an option in the online claims center for all Amex cards. Did anyone try it on an account where it was previously removed?
Bump

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3485 on: April 28, 2020, 07:48:06 PM »
Bump
Here's your personal notification
I tried making a claim with my Bonvoy Business card and they denied it. They called me and told me it no longer had the benefit. I tried claiming ignorance to see if they’d make an exception but they wouldn’t.

On the plus side, there are still two no annual fee cards that have this benefit. I was unsure whether the Amazon cards had the benefit because, despite being listed on the page with other cards with the benefit, when you click the button to view the terms it shows you the terms for purchase protection, not return protection. However, my wife got a replacement business Prime card in the mail the other day and included in the paperwork was a document dated the day the card was mailed explaining the return protection benefits which I’ve obviously scanned and then put away with other important documents just in case.

Last week I had a claim approved for a pair of shoes for a little under $300 and they did not ask me to send them in.
READ THE DARN WIKI!!!!

Chuck Norris...
...can still do FT method
...READS THE WIKI!!!

Offline shapsam

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3486 on: April 28, 2020, 07:52:43 PM »
Here's your personal notification
Thanks, missed it

Offline Cls2020

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3487 on: April 28, 2020, 09:13:31 PM »
Which two cards?
I believe Everyday Preferred and Cash Magnet

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3488 on: April 30, 2020, 12:49:49 PM »
I believe Everyday Preferred and Cash Magnet
I meant EP and Blue Cash Preferred.

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3489 on: May 01, 2020, 07:46:02 AM »
Any DP on how long it takes to get cases processed these days?

Offline Cls2020

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3490 on: May 01, 2020, 09:58:35 AM »
Any DP on how long it takes to get cases processed these days?
It seems like around 5 business days from when one submits the documentation.

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3491 on: May 01, 2020, 10:20:42 AM »
It seems like around 5 business days from when one submits the documentation.

Submitted one over 3 weeks ago. I think its taking longer due to Corona

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3492 on: May 01, 2020, 12:24:55 PM »
Submitted one over 3 weeks ago. I think its taking longer due to Corona
I did it during corona and it took 5 days.

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3493 on: May 01, 2020, 02:07:55 PM »
I did it during corona and it took 5 days.
I did it last week got it overnight

Offline cholent

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3494 on: May 01, 2020, 03:32:47 PM »
Submitted one two weeks ago, took a few days
One last night, done by today
Don't ask stupid questions and you won't get stupid answers