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[Updated With More Changes] Major Changes Are Coming For American Express Benefits! Master Chart Of What’s Being Added And Removed - https://www.dansdeals.com/credit-cards/major-changes-coming-american-express-benefits-master-chart-whats-added-removed/


$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 1800-225-3750

Link to Claims Center: https://www295.americanexpress.com/onlineclaim/

or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 547576 times)

Offline FlyingBoat

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3495 on: May 02, 2020, 05:06:07 PM »
Did actually you read what I wrote? The Amazon cards have the benefit as of 4/25/20 based on documentation included with a replacement card. Those cards have no annual fee.

Payeco. You do realize you never mentioned it was the Amazon card you did the return on. For all we know you did the return on an everyday preferred card. We kind of assume you used the Amazon card because that is what you said you saw the new terms on it and then by your snarky response, but I am still not sure.

I was wondering the same thing the other poster asked about. I know I have both cards.

Offline xoSushi

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3496 on: May 05, 2020, 11:56:36 AM »
Slightly off topic has anyone used extended warranty a cracked cell phone screen? Touch screen sometimes unresponsive.

Offline Timeflies

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3497 on: June 17, 2020, 12:34:22 PM »
Is this benefit still per card? The terms and conditions state that is it $1000 per calendar year per “card member account”. Does that mean it’s per card still?

Offline Cls2020

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3498 on: June 18, 2020, 12:55:43 PM »
Is this benefit still per card? The terms and conditions state that is it $1000 per calendar year per “card member account”. Does that mean it’s per card still?
Yes

Offline jack79

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3499 on: June 18, 2020, 01:24:16 PM »
Do any Bonvoy Amex cards offer RP?

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3500 on: June 18, 2020, 02:17:24 PM »
Do any Bonvoy Amex cards offer RP?

See wiki where you'll find this:

[Updated With More Changes] Major Changes Are Coming For American Express Benefits! Master Chart Of What’s Being Added And Removed - https://www.dansdeals.com/credit-cards/major-changes-coming-american-express-benefits-master-chart-whats-added-removed/
If it's not free shipping it's not worth it.

Offline jack79

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3501 on: June 18, 2020, 04:06:35 PM »
thanks

Offline eternity88

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3502 on: June 26, 2020, 06:37:55 PM »
I submitted a request a week ago it still says Open. I already uploaded the docs how soon usually before they process a claim

Offline Cls2020

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3503 on: June 27, 2020, 10:35:25 PM »
I submitted a request a week ago it still says Open. I already uploaded the docs how soon usually before they process a claim
It can take longer or shorter. A week is probably about my average.

Offline Yehudaa

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3504 on: Yesterday at 12:02:22 AM »
If I pay for part of an item with an Amazon promotional credit (the $20 Amazon Moments store credit in this case) or a gift card, does that void any return protection on this order?

Online Pad18

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3505 on: Yesterday at 12:05:34 AM »
Slightly off topic has anyone used extended warranty a cracked cell phone screen? Touch screen sometimes unresponsive.

I tried to make them pay the screen and they came back as it's not covered by manufacture warranty, so either us.

Offline Shlomo1

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3506 on: Yesterday at 09:37:15 AM »
I tried to make them pay the screen and they came back as it's not covered by manufacture warranty, so either us.

Interesting. Several years ago, They refunded me the total amount spent for the phone. It was <$200 with an upgrade at the time. Way before Iphones were worth $1000+