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[Updated With More Changes] Major Changes Are Coming For American Express Benefits! Master Chart Of What’s Being Added And Removed - https://www.dansdeals.com/credit-cards/major-changes-coming-american-express-benefits-master-chart-whats-added-removed/


$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 1800-225-3750

Link to Claims Center: https://www295.americanexpress.com/onlineclaim/

or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 555244 times)

Offline jack79

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3510 on: July 06, 2020, 08:02:42 PM »
I wish to apply for Return Protection for an item over $300.
Under "Item cost with taxes (USD) excluding shipping fees" do I put in the full amount that I paid and hope to receive $300
or insert that the cost was $300 since that is the max they give?

thank you

Offline yeshivabucher

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3511 on: July 06, 2020, 08:41:48 PM »
I wish to apply for Return Protection for an item over $300.
Under "Item cost with taxes (USD) excluding shipping fees" do I put in the full amount that I paid and hope to receive $300
or insert that the cost was $300 since that is the max they give?

thank you
1st senario

Offline eternity88

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3512 on: July 08, 2020, 07:29:53 AM »
I recently bought an item that was $1200 but the merchant returned $200 due to pricematch so on statement it shows $1200 then a week later it shows $200 credit. If I file an amex return protection request would it be denied for this reason or would it have any affect?

Offline Cls2020

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3513 on: July 08, 2020, 10:08:32 AM »
I recently bought an item that was $1200 but the merchant returned $200 due to pricematch so on statement it shows $1200 then a week later it shows $200 credit. If I file an amex return protection request would it be denied for this reason or would it have any affect?
I do not see why that would matter. As long as you had not paid for part of it with another payment method you should be fine (provided the item keeps to the terms).