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[Updated With More Changes] Major Changes Are Coming For American Express Benefits! Master Chart Of What’s Being Added And Removed - https://www.dansdeals.com/credit-cards/major-changes-coming-american-express-benefits-master-chart-whats-added-removed/


$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 1800-225-3750

Link to Claims Center: https://online.americanexpress.com/myca/onlineclaims/us/onlineclaims.do?request_type=authreg_onlineclaims&intlink=us-ser-onlineclaims-welcome-claimscenter
or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 640863 times)

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3520 on: August 09, 2020, 12:17:21 AM »
On my recent submission for $300+ and $60-ish item, the $60 got approved right away, but the $300+ item was pending for a little longer.

Is it normal that $300 coverage has increased scrutiny of some sort?
Was it one claim for both or 2 seperate claim submissions?
I find the low dollar claims (in the area of under 50) tend to get approved right away without even needing Receipt or form filled out
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Offline Cls2020

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3521 on: August 09, 2020, 08:50:10 AM »
On my recent submission for $300+ and $60-ish item, the $60 got approved right away, but the $300+ item was pending for a little longer.

Is it normal that $300 coverage has increased scrutiny of some sort?
I have had recent $300ish claims, one took a while and the other took 2 days. I think it's random.

Offline bmw

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3522 on: August 09, 2020, 01:26:23 PM »
180 dollar claim for cell. took 2 days. did not need to send item back

Offline Cls2020

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3523 on: August 09, 2020, 04:19:08 PM »
Has anyone had to send back recently? Curious if they have nixed this due to COVID. I noticed that the language about whether you can keep the item or not is no longer in the decision document.

Offline eternity88

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3524 on: August 12, 2020, 03:25:22 AM »
i notice return protection does not work for consumables is portable air filter considered consumerable and can it be return via amex return protection

Offline questioner

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3525 on: August 21, 2020, 12:16:57 PM »
I purchased something from zulily, they are offering store credit - restocking fee. Would amex return protection cover this or does the store credit disqualify? I didn't see anything in the updated T&C about credit.

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3526 on: August 21, 2020, 12:43:54 PM »
I purchased something from zulily, they are offering store credit - restocking fee. Would amex return protection cover this or does the store credit disqualify? I didn't see anything in the updated T&C about credit.
Store credit disqualifies it.
They will give you the restocking fee.
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Offline Menachem613

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3527 on: September 14, 2020, 11:38:39 AM »
Two questions:

1) Are cufflinks considered "jewelry" and therefore excluded?

2) The purchase must be in the US. What about online purchases from non-US merchants?

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3528 on: September 14, 2020, 12:08:10 PM »
Two questions:

1) Are cufflinks considered "jewelry" and therefore excluded?

2) The purchase must be in the US. What about online purchases from non-US merchants?
2 is not an issue. I bought something from an ebay seller in China once and was approved
READ THE DARN WIKI!!!!

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Offline zagguru

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3529 on: September 24, 2020, 09:44:54 AM »
Anyone having a hard time submitting online claims?

"INSTRUCTIONS: Please review the required Fraud Disclosures. The Check Box below will activate once you scroll to the bottom."

The checkbox never appears.


Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3530 on: September 24, 2020, 01:27:50 PM »
Anyone having a hard time submitting online claims?

"INSTRUCTIONS: Please review the required Fraud Disclosures. The Check Box below will activate once you scroll to the bottom."

The checkbox never appears.

Use the old site
https://online.americanexpress.com/myca/onlineclaims/us/onlineclaims.do?request_type=authreg_onlineclaims&intlink=us-ser-onlineclaims-welcome-claimscenter
READ THE DARN WIKI!!!!

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Offline joe1234

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3531 on: October 12, 2020, 06:14:02 PM »
is there any easy way to find out exactly how much of the $1000 was used up? or do i always need to be on it....

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3532 on: October 12, 2020, 07:23:45 PM »
is there any easy way to find out exactly how much of the $1000 was used up? or do i always need to be on it....
Go to ytd transactions and search for "return"
READ THE DARN WIKI!!!!

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Offline joe1234

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3533 on: October 12, 2020, 08:40:14 PM »
Go to ytd transactions and search for "return"
wow thanks!

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3534 on: October 12, 2020, 08:44:05 PM »
wow thanks!
Fyi it goes by purchase year not by refund year
READ THE DARN WIKI!!!!

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Offline joe1234

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3535 on: October 12, 2020, 08:48:52 PM »
Fyi it goes by purchase year not by refund year
thanks!

Offline sguitarist18

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3536 on: October 16, 2020, 07:45:00 AM »
$175 purchase, new in box...they just approved my claim without asking me to return it. Any chance they're going to come back and ask for it, or once they approved, I can get rid of item?

Offline bmgkollelguy

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3537 on: October 16, 2020, 08:31:14 AM »
hoe long do they take I filed weak and a half ago and they keep on needing new info

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3538 on: October 16, 2020, 09:13:35 AM »
hoe long do they take I filed weak and a half ago and they keep on needing new info
So give them the new info
READ THE DARN WIKI!!!!

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Offline Cls2020

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3539 on: October 17, 2020, 07:57:00 PM »
$175 purchase, new in box...they just approved my claim without asking me to return it. Any chance they're going to come back and ask for it, or once they approved, I can get rid of item?
No, I do not think they will contact you again later after approving your claim.