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[Updated With More Changes] Major Changes Are Coming For American Express Benefits! Master Chart Of What’s Being Added And Removed - https://www.dansdeals.com/credit-cards/major-changes-coming-american-express-benefits-master-chart-whats-added-removed/


$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 800-225-3750

Link to Claims Center: https://online.americanexpress.com/myca/onlineclaims/us/onlineclaims.do?request_type=authreg_onlineclaims&intlink=us-ser-onlineclaims-welcome-claimscenter
or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 1157732 times)

Offline chff

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3560 on: December 27, 2020, 10:10:14 AM »
I don't think watches include smart watches
Source?

Offline Yikes2179

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3561 on: December 27, 2020, 10:31:24 AM »
Source?
I've used return protection at least twice for smart watches

Offline chff

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3562 on: December 27, 2020, 10:34:46 AM »
I've used return protection at least twice for smart watches

from Fitness companies or watch company?

Offline Yikes2179

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3563 on: December 27, 2020, 10:36:32 AM »
Mobvoi Ticwatch

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3564 on: December 29, 2020, 11:04:32 AM »
Yea, just file a RP claim. It'll only cover $300 but they most likely won't ask for it back.

Update: My RP claim was approved for $300 and they didn't ask to send the drone back to them. The claim is now considered closed.

Apart from the inovice and return form, I was also asked to send pictures of the drone from all possible angles since I had marked the condition as "Other" and mentioned that it looks brand new but since it has been opened and used, I'm marking as other.

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3565 on: December 31, 2020, 07:16:03 PM »
Is a Laptop with upgrades covered for return protection?

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3566 on: January 01, 2021, 09:35:39 AM »
Is a Laptop with upgrades covered for return protection?
Sure, why not

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3567 on: January 01, 2021, 01:43:07 PM »
It’s not considered a custom made item?

Offline TBD

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3568 on: January 03, 2021, 03:02:17 AM »
Anyone has this issue? When trying to file an Amex Return Protection claim online it doesn't come up any credit cards and I can't file any claims online. I have Platinum and Gold cards


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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3569 on: January 03, 2021, 10:04:56 AM »
Anyone know if I qualify if I bought a phone but got trade in credits refunded (which took off most of the cost of the phone)?
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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3570 on: January 03, 2021, 01:02:16 PM »
It’s not considered a custom made item?
No I do not think so. They have different specifications for different model laptops and you can choose your desired set. I do not think they consider that the same as buying a custom suit.

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3571 on: January 03, 2021, 04:07:19 PM »
No I do not think so. They have different specifications for different model laptops and you can choose your desired set. I do not think they consider that the same as buying a custom suit.
Now what about Indochino?
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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3572 on: January 03, 2021, 05:01:19 PM »
Now what about Indochino?
No question
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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3573 on: January 03, 2021, 05:22:48 PM »
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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3574 on: January 03, 2021, 05:35:16 PM »
Have you tried it?
I'm not sure what your goal is. I mean it is LITERALLY the definition of "custom made". May as well try to get refund in batteries or travelers cheques.
I mean sure, I guess it can't hurt to try, and maybe if you are vague on the claim form and get an adjuster who doesn't know what indochino is
.. But a quick Google would show they should deny it.
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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3575 on: January 03, 2021, 07:44:13 PM »
I'm not sure what your goal is. I mean it is LITERALLY the definition of "custom made". May as well try to get refund in batteries or travelers cheques.
I mean sure, I guess it can't hurt to try, and maybe if you are vague on the claim form and get an adjuster who doesn't know what indochino is
.. But a quick Google would show they should deny it.
I was referring to made-to-measure vs custom-made. I as well would think that it would be considered custom-made.
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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3576 on: January 03, 2021, 07:45:53 PM »
No I do not think so. They have different specifications for different model laptops and you can choose your desired set. I do not think they consider that the same as buying a custom suit.
Some laptops have a bunch of models each with slightly differing specs, but other laptops let you choose from a few choices for a whole bunch of things (hard drive, ram, screen, etc etc). I wonder if that makes a difference at all.
Workflowy. You won't know what you're missing until you try it.

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3577 on: January 07, 2021, 10:41:37 AM »
Filed return protection on clothing bought from a local store. They asked for an itemized receipt but the store only gave me the credit card slip with a total (guy added everything with a calculator- no pos system). I uploaded that and they are still asking for itemized receipt. Do I type one up or call them?

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3578 on: January 07, 2021, 11:02:07 AM »
Filed return protection on clothing bought from a local store. They asked for an itemized receipt but the store only gave me the credit card slip with a total (guy added everything with a calculator- no pos system). I uploaded that and they are still asking for itemized receipt. Do I type one up or call them?
Call them or if they have a website maybe you can get the prices from there

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3579 on: January 07, 2021, 11:15:20 AM »
Call them or if they have a website maybe you can get the prices from there
Call the store or amex?
I paid less than the prices on their website- was a one day sale but the clothing did not fit. I doubt the store has itemized details