AMEX Return Protection: Did They Make You Return The Item?

[mmgfarb]

Even so, I made a claim for an item from a Canadian company, paid for in CAD and shipped to Canada and they still covered it. Maybe they don't always enforce the US requirement...

The exclusion is for when you purchase the item in a different country, not for when you purchase it in the US but the merchant charges you in a different currency.

[noturbizniss]

I made a claim years ago for en ebay item from a Chinese seller

[moe8555]

The exclusion is for when you purchase the item in a different country, not for when you purchase it in the US but the merchant charges you in a different currency.

So hypothetically, all online purchases from non-U.S. sites (irrespective of shipping destination) are covered if the transaction was initiated from within the U.S.?

[Mf1]

The exclusion is for when you purchase the item in a different country, not for when you purchase it in the US but the merchant charges you in a different currency.

is this recorded anywhere or just from experience

[HoKo]

Has anyone ever been able to successfully use return protection on perfume / cologne?

Amex terms specifically exclude perfume:

[HoKo]

just filed my first ever claim (on chase or amex) and received credit within a week.

nothing said of returning item so assume can keep

feel so stupid that never took advantage of these cc benefits for years.

Nice! What was the item/how much did it cost?

[HoKo]

Will a item there was partially paid for with a store gift card be covered at least for the part that was paid by credit card?

Not sure if you were still looking for more info here but the amex terms specifically exclude partial payments so I think it'd be a long shot for you (see the 2nd/3rd line of my screenshot). That being said, it doesn't hurt to try...maybe the person processing your claim doesn't notice.

is this recorded anywhere or just from experience

I believe this section of the terms should also address your question regarding documentation. Cheers

[HoKo]

I've maximized it on every card I have each year for the last 3-4 years and never had an issue. Some cards I do a lot of spending - some only for the return protection

Do they make you send them most of the items you are claiming for RP?

[noturbizniss]

I've maximized it on every card I have each year for the last 3-4 years and never had an issue. Some cards I do a lot of spending - some only for the return protection

You do know this is a public and searchable forum right?

[mmgfarb]

is this recorded anywhere or just from experience

The terms state only that the purchase must be made in the US, you sitting at your computer in the US is a purchase made in the US. Personal experience has backed this up.

[moe8555]

The terms state only that the purchase must be made in the US, you sitting at your computer in the US is a purchase made in the US. Personal experience has backed this up.

But how can they even know this? The example given was of an item bought online in Canada, in CAD, shipped to Canada.  Who's to say it wasn't ordered from within Canada, too?  Seems more about chance to me..

[mmgfarb]

But how can they even know this? The example given was of an item bought online in Canada, in CAD, shipped to Canada.  Who's to say it wasn't ordered from within Canada, too?  Seems more about chance to me..

Because you have to send in a receipt and they can always ask got shipping confirmation if they want. I don't really care if you don't believe me though, do whatever you want.

[moe8555]

Because you have to send in a receipt and they can always ask got shipping confirmation if they want. I don't really care if you don't believe me though, do whatever you want.

But a receipt shows no indication of where the order was placed if it was online. Don't take it personally, I'm just trying to understand all the angles better.

[mmgfarb]

But a receipt shows no indication of where the order was placed if it was online. Don't take it personally, I'm just trying to understand all the angles better.

I'm speaking from experience here, you can file for RP even if you purchased the item in a foreign currency, as long as you bought it in the US. The terms are there to exclude you from going to Italy, buying something and then wanting to return it.

[moe8555]

I'm speaking from experience here, you can file for RP even if you purchased the item in a foreign currency, as long as you bought it in the US. The terms are there to exclude you from going to Italy, buying something and then wanting to return it.

So to summarize: online purchases from merchants outside the U.S., even in foreign currency and shipped to a foreign address, are covered?

[mmgfarb]

So to summarize: online purchases from merchants outside the U.S., even in foreign currency and shipped to a foreign address, are covered?

I never said that. I think there's a good chance they'll deny you if you ship something to a different country but you're welcome to give it a shot.

[xedex08]

anyone file a new claim recently?  Every time I click submit it says the system is unavailable.  Trying to see if their system is down.  I have been able to upload documents for a previous claim today though.

[Yikes2179]

anyone file a new claim recently?  Every time I click submit it says the system is unavailable.  Trying to see if their system is down.  I have been able to upload documents for a previous claim today though.

Yes. Even though it says that after you submit go back to the claims page and you will see a new open claim

[chookshook]

Will two of the same item purchased on the same receipt qualify for $600 back or $300. They each cost about $290 excluding tax.

[efflpetzel]

Will two of the same item purchased on the same receipt qualify for $600 back or $300. They each cost about $290 excluding tax.

Same receipt would be $300 max