AMEX Return Protection: Did They Make You Return The Item?

[6girls]

Can one do a claim on a card that has since been downgraded?

If you made the purchase when you still had the other card, then yes. I've opened claims on cards that have since been closed

[yelped]

No way it was amex

My BIL has a store, and was called by Amex asking if he accepts returns.

[noturbizniss]

My BIL has a store, and was called by Amex asking if he accepts returns.

They verify return policy if no website. I doubt theyr starting return requests.

[yelped]

They verify return policy if no website. I doubt theyr starting return requests.

True, likely the store owner thought it was a dispute and didn't want to have issues so he figured he'll be proactive and offer a return.

[HoKo]

Wow, this is strange. I submitted for an online item. It was past the 45 day return period. Got message back from Amex after submitting form/receipt that they are reviewing. Haven't received a message like that before.

Then I received a return label from the store I bought the item from! Saying they are sorry it didn't work out, etc.

Never heard of Amex pushing the return back through the store! It was not initiated by me!

Which store is it?

Also, it will be interesting to see if you receive further communications from AMEX. Obviously if they reach out to you and say that they spoke with the store and the store is willing to make an exception for you that would make it very clear that they were the ones behind this.

[FlyingBoat]

Which store is it?

Also, it will be interesting to see if you receive further communications from AMEX. Obviously if they reach out to you and say that they spoke with the store and the store is willing to make an exception for you that would make it very clear that they were the ones behind this.

Since I was 10 days passed the return window, I called the store to see if they would in fact let me return the item, since I had received a return label from them. They checked and said it was fine to return the item with this label.

I then called Amex, figuring, I want to close this out, so it doesn't appear to them that I returned something that I had filed a claim with them on.

Talking to Amex, they said there is new communication on the claim being sent to me regarding this, but they can't see what it is, and that it could take a couple of days for me to get it. I said, OK, then keep it open and I will see what it says.
I haven't received anything further via email from them as of yet. Perhaps something will come snail mail.

I checked the status on the claim today and it says closed.

Since it is now closed, and I assume therefore not still being investigated, I will bring up the name of the store. It was New Balance.
Perhaps Amex called them regarding the return which caused the store to take the action. I don't know, but I will update if I receive anything further from Amex regarding this.

[noturbizniss]

Since I was 10 days passed the return window, I called the store to see if they would in fact let me return the item, since I had received a return label from them. They checked and said it was fine to return the item with this label.

I then called Amex, figuring, I want to close this out, so it doesn't appear to them that I returned something that I had filed a claim with them on.

Talking to Amex, they said there is new communication on the claim being sent to me regarding this, but they can't see what it is, and that it could take a couple of days for me to get it. I said, OK, then keep it open and I will see what it says.
I haven't received anything further via email from them as of yet. Perhaps something will come snail mail.

I checked the status on the claim today and it says closed.

Since it is now closed, and I assume therefore not still being investigated, I will bring up the name of the store. It was New Balance.
Perhaps Amex called them regarding the return which caused the store to take the action. I don't know, but I will update if I receive anything further from Amex regarding this.

You usually get the email the day after the claim shows closed online

[Mf1]

Anyone else having issues when trying to file a claim online -
Ive gotten an error massage the past few days that this page cannot be reached...

[HoKo]

Anyone else having issues when trying to file a claim online -
Ive gotten an error massage the past few days that this page cannot be reached...

I haven't tried to acccess that page recently, but if necessary you can file it over the phone

[FlyingBoat]

You usually get the email the day after the claim shows closed online

Got the return letter from Amex. All it says it was denied because "Our records indicate that the item you claimed was eligible for return .. at the time the return was attempted, ..."

Note that according to the stores terms, it shouldn't have been eligible. Their terms state they have a 45 day return policy.

It was ordered on 7/12, I put down return attempt date of 9/8 in the request to Amex.
FYI, I received email that it was shipped on 7/13.

The only thing I can think of is that they allow several weeks for shipping to be delivered in the 45 day return policy? Or perhaps the 45 days is business days, which would be strange.
Or more likely, they wanted to avoid some type of charge back from Amex and therefore told them it was returnable.

I guess lesson learned is to wait way past the return policy, closer to 90 days to do a return.

Again. I did not initiate the return. I received notice from Amex that they were investigating the claim. 12 hours prior to that email from Amex, I received the return shipping label from New Balance.
They must have contacted New Balance and then New Balance sent the return label.

[HoKo]

Got the return letter from Amex. All it says it was denied because "Our records indicate that the item you claimed was eligible for return .. at the time the return was attempted, ..."

Note that according to the stores terms, it shouldn't have been eligible. Their terms state they have a 45 day return policy.

It was ordered on 7/12, I put down return attempt date of 9/8 in the request to Amex.
FYI, I received email that it was shipped on 7/13.

The only thing I can think of is that they allow several weeks for shipping to be delivered in the 45 day return policy? Or perhaps the 45 days is business days, which would be strange.
Or more likely, they wanted to avoid some type of charge back from Amex and therefore told them it was returnable.

I guess lesson learned is to wait way past the return policy, closer to 90 days to do a return.

Again. I did not initiate the return. I received notice from Amex that they were investigating the claim. 12 hours prior to that email from Amex, I received the return shipping label from New Balance.
They must have contacted New Balance and then New Balance sent the return label.

Very odd situation indeed

[droidtest]

Very odd situation indeed

Looks like something similar happened to me. I had picked up 2 shoes that were on Final sale but the sizing on one of the shoe wasn't proper and were uncomfortable. Standard return day is 14 days but since it was final sale I did not bother waiting and filed the return within 5 days of delivery, since I was fine with them taking it back or making the merchant accept return. I also mentioned that it was a final sale and I had no option to return it.

It has been 3 days since I filed the claim and after seeing the post here I went to check status it shows as closed now and I did not receive any email regarding the same, hence I assume it will come as a letter.

Now I'm wondering if they deny saying it is within the return period without reading that it was a final sale, then do I file a claim again after 14 days?

[HoKo]

Looks like something similar happened to me. I had picked up 2 shoes that were on Final sale but the sizing on one of the shoe wasn't proper and were uncomfortable. Standard return day is 14 days but since it was final sale I did not bother waiting and filed the return within 5 days of delivery, since I was fine with them taking it back or making the merchant accept return. I also mentioned that it was a final sale and I had no option to return it.

It has been 3 days since I filed the claim and after seeing the post here I went to check status it shows as closed now and I did not receive any email regarding the same, hence I assume it will come as a letter.

Now I'm wondering if they deny saying it is within the return period without reading that it was a final sale, then do I file a claim again after 14 days?

I would give them a call and ask why it was closed and what the decision was. They may tell you to wait for the postal letter...but it doesn't hurt to try.

[droidtest]

Looks like something similar happened to me. I had picked up 2 shoes that were on Final sale but the sizing on one of the shoe wasn't proper and were uncomfortable. Standard return day is 14 days but since it was final sale I did not bother waiting and filed the return within 5 days of delivery, since I was fine with them taking it back or making the merchant accept return. I also mentioned that it was a final sale and I had no option to return it.

It has been 3 days since I filed the claim and after seeing the post here I went to check status it shows as closed now and I did not receive any email regarding the same, hence I assume it will come as a letter.

Now I'm wondering if they deny saying it is within the return period without reading that it was a final sale, then do I file a claim again after 14 days?

Update: I called them up and they said that the case was approved with credit posting within 1-2days. I asked don't they update via email now or is just the letter, to which they mentioned the email should have been sent right after it was closed but they will check on it while letter would arrive as usual in 3-4days.

[HoKo]

Update: I called them up and they said that the case was approved with credit posting within 1-2days. I asked don't they update via email now or is just the letter, to which they mentioned the email should have been sent right after it was closed but they will check on it while letter would arrive as usual in 3-4days.

Good to hear, glad it worked out for you.

[FlyingBoat]

I had a purchase with order date of 12/30/20 from Amazon, but charge shows on Amex as 1/3/21.

I received a return credit for it.

What I don't know then is if this hit against my 2020 $1K limit as I wanted it to, or if it went instead against my 2021 total.

Called Amex Assurance today. The guy didn't have a clue as to which year it hit, or how much of the $1K has been used up for this year. He really couldn't understand the question, and could only tell me how much I have received for credit this year, not which year it went up against.

I guess the only way to know is to do an additional return past the $1K including the 12/30/20 order and see if it gets denied.

[FlyingBoat]

No. No gold card, primary or authorized, has return protection anymore. Also, check your PM’s, I replied to your other text haha

I applied for the Gold AU on my wife's Platinum card. Set up a different login for it.
I see I am able to submit a return's protection claim from this card. Not sure it will go through, but I will probably give it a try.

[joe1234]

i bought something online from a company based in europe and paid in euro. i was billed on cc in usd but on reciept shows euro. will it be covered?

[HoKo]

i bought something online from a company based in europe and paid in euro. i was billed on cc in usd but on reciept shows euro. will it be covered?

Based on the T&C my guess would be No. But it doesn't hurt to try...worst case they just tell you you're not eligible.

[joe1234]

Based on the T&C my guess would be No. But it doesn't hurt to try...worst case they just tell you you're not eligible.

how do i put in the price of the item in euro or cash based on the value of usd to euro at that time?