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[Updated With More Changes] Major Changes Are Coming For American Express Benefits! Master Chart Of Whatís Being Added And Removed - https://www.dansdeals.com/credit-cards/major-changes-coming-american-express-benefits-master-chart-whats-added-removed/


$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 1800-225-3750

Link to Claims Center: https://online.americanexpress.com/myca/onlineclaims/us/onlineclaims.do?request_type=authreg_onlineclaims&intlink=us-ser-onlineclaims-welcome-claimscenter
or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 699928 times)

Online HoKo

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3780 on: November 09, 2021, 04:25:22 PM »
I have gotten applewatches and other smart watches approved multiple times

Did they make you return the items?

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3781 on: November 09, 2021, 04:36:04 PM »
No

Offline JunkYardUnz

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3782 on: November 09, 2021, 10:23:32 PM »
I have gotten applewatches and other smart watches approved multiple times
Multiple times!! You keep changing your mind if you want to keep the watch ?

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3783 on: November 09, 2021, 10:39:38 PM »
Multiple times!! You keep changing your mind if you want to keep the watch ?
LOL tell me you how this thread works without telling me you know how this thread works

Offline losgalacticos

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3784 on: November 21, 2021, 10:15:51 AM »
I recently bought an Xbox bundle which has the Xbox, extra controller and a game. I believe software isn't something that can be returned, but does that disqualify my entire purchase from getting credited? The console itself is above $300 but the bill isn't itemized unfortunately. Anyone have any experience with something like this?

Online HoKo

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3785 on: November 21, 2021, 09:36:45 PM »
I recently bought an Xbox bundle which has the Xbox, extra controller and a game. I believe software isn't something that can be returned, but does that disqualify my entire purchase from getting credited? The console itself is above $300 but the bill isn't itemized unfortunately. Anyone have any experience with something like this?

I think you'd probably be fine. Doesn't hurt to try

Offline FlyingBoat

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3786 on: November 25, 2021, 01:04:27 PM »
I recently bought an Xbox bundle which has the Xbox, extra controller and a game. I believe software isn't something that can be returned, but does that disqualify my entire purchase from getting credited? The console itself is above $300 but the bill isn't itemized unfortunately. Anyone have any experience with something like this?

I received credit for bundled xbox purchases two years ago.

Offline droidtest

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3787 on: November 27, 2021, 02:58:30 AM »
Anyone had any experience with filing return protection for a phone? Got a Pixel 6 that pre-ordered and was delivered about 3 weeks back but I have only had trouble with it thanks to slow fingerprint scanner and random app crashes. Reached out to Google but they won't accept it back since it is out of normal return window and their extended holiday window only applies to order from Nov 26 onwards.

Now my doubt was I did a trade-in while filing the claim but that trade-in I'm yet to send across to Google, so I was worried if that would affect the claim?


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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3788 on: November 27, 2021, 06:01:23 PM »
Anyone had any experience with filing return protection for a phone? Got a Pixel 6 that pre-ordered and was delivered about 3 weeks back but I have only had trouble with it thanks to slow fingerprint scanner and random app crashes. Reached out to Google but they won't accept it back since it is out of normal return window and their extended holiday window only applies to order from Nov 26 onwards.

Now my doubt was I did a trade-in while filing the claim but that trade-in I'm yet to send across to Google, so I was worried if that would affect the claim?
Why not sell it?
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Offline droidtest

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3789 on: November 28, 2021, 12:51:45 AM »
Why not sell it?
Yes, already listed it for sale but only getting low-balling offers. Also in talks with Google support to arrange a return, hopefully that works out. Return protection is my last resort.

Online Yo ssi

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3790 on: November 28, 2021, 01:09:31 AM »
Yes, already listed it for sale but only getting low-balling offers. Also in talks with Google support to arrange a return, hopefully that works out. Return protection is my last resort.
Interesting I would imagine it's in decent demand thanks to the season and Google's shipping dates.
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Offline droidtest

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3791 on: November 28, 2021, 01:14:15 AM »
Interesting I would imagine it's in decent demand thanks to the season and Google's shipping dates.
I got the normal Pixel 6 128gb black, which doesn't seem to have much issues with stock. It is the Pro model or 256 versions that have longer shipping dates.

Offline rwllr

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3792 on: December 01, 2021, 02:34:47 PM »
Has anyone had experience with Amex covering BestBuy restocking fees?
Tried calling to ask and they read through the terms and told me they weren't sure.

Offline etech0

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3793 on: December 01, 2021, 02:36:13 PM »
Has anyone had experience with Amex covering BestBuy restocking fees?
Tried calling to ask and they read through the terms and told me they weren't sure.
I've had restocking fees from other stores covered
Workflowy. You won't know what you're missing until you try it.

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3794 on: December 01, 2021, 03:12:46 PM »
I've had restocking fees from other stores covered

Interesting, so how exactly does that work? Letís say you bought an item for $100 and the store charges a $7.00 restocking fee. So Best Buy gives you $93 and then AMEX gives you $7.00 via return protection to make you whole?

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3795 on: December 01, 2021, 03:28:26 PM »
Interesting, so how exactly does that work? Letís say you bought an item for $100 and the store charges a $7.00 restocking fee. So Best Buy gives you $93 and then AMEX gives you $7.00 via return protection to make you whole?
Sounds like proper math
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Offline etech0

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3796 on: December 01, 2021, 03:58:00 PM »
Interesting, so how exactly does that work? Letís say you bought an item for $100 and the store charges a $7.00 restocking fee. So Best Buy gives you $93 and then AMEX gives you $7.00 via return protection to make you whole?
Yes that's how it worked. When you file a claim and they ask why you are claiming, one of the options is restocking fee.
Workflowy. You won't know what you're missing until you try it.

Offline pointer

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3797 on: December 01, 2021, 04:07:23 PM »
Has anyone had experience with Amex covering BestBuy restocking fees?
Tried calling to ask and they read through the terms and told me they weren't sure.
yes itís covered

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3798 on: December 01, 2021, 04:57:26 PM »
Is return shipping fee also covered or only restocking fee?

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3799 on: December 01, 2021, 06:02:02 PM »
Is return shipping fee also covered or only restocking fee?

Not sure about amex, but Paypal offers an under-publicized return shipping refund program: https://www.paypal.com/us/webapps/mpp/returns

I use it whenever the store does not offer free returns and I think there's a decent chance I'm gonna need to send something back