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[Updated With More Changes] Major Changes Are Coming For American Express Benefits! Master Chart Of What’s Being Added And Removed - https://www.dansdeals.com/credit-cards/major-changes-coming-american-express-benefits-master-chart-whats-added-removed/


$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 800-225-3750

Link to Claims Center: https://online.americanexpress.com/myca/onlineclaims/us/onlineclaims.do?request_type=authreg_onlineclaims&intlink=us-ser-onlineclaims-welcome-claimscenter
or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 791578 times)

Offline Spoon

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3800 on: December 01, 2021, 06:49:10 PM »
Not sure about amex, but Paypal offers an under-publicized return shipping refund program: https://www.paypal.com/us/webapps/mpp/returns

I use it whenever the store does not offer free returns and I think there's a decent chance I'm gonna need to send something back

Yes I use it as well but its capped at 12x a year and they’re a pain to deal with. Was wondering if this was another option

Offline xoSushi

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3801 on: December 06, 2021, 05:07:31 PM »
Anyone's claim taking longer than usual? Submitted receipt on 11/20/21 and no movement since.

Offline cholent

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3802 on: December 06, 2021, 08:07:57 PM »
Anyone's claim taking longer than usual? Submitted receipt on 11/20/21 and no movement since.
My claims are taking forever
Don't ask stupid questions and you won't get stupid answers

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3803 on: December 06, 2021, 10:54:20 PM »
Anyone's claim taking longer than usual? Submitted receipt on 11/20/21 and no movement since.
My claims are taking forever
+1.
I submitted a claim on 11/28 and have not received request for docs yet.
I recall soemthing similar happening last year or 2 years ago around year end. I'll see if I can dig it up
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Online Yo ssi

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3804 on: December 06, 2021, 11:34:52 PM »
I recall soemthing similar happening last year or 2 years ago around year end. I'll see if I can dig it up

Anyone having issues with return protection (on a card which lost this benefit) for items purchased in December? I filed a claim a week ago and usually get refunded in 2 days or so, however so far I haven't heard a/t from Amex.
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Offline HoKo

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3805 on: December 07, 2021, 09:46:37 AM »
I submitted a claim on 11/28 and have not received request for docs yet.

I don't remember the exact dates but I submitted a claim within the past ~10 days and got the doc request from Amex pretty soon after opening the claim.

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3806 on: December 07, 2021, 09:54:09 AM »
+1.
I submitted a claim on 11/28 and have not received request for docs yet.
I recall soemthing similar happening last year or 2 years ago around year end. I'll see if I can dig it up
Got my doc request this am, so about 9 days
READ THE DARN WIKI!!!!

Chuck Norris...
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Offline FlyingBoat

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3807 on: December 07, 2021, 08:00:48 PM »
+1.
I submitted a claim on 11/28 and have not received request for docs yet.
I recall soemthing similar happening last year or 2 years ago around year end. I'll see if I can dig it up

I wonder if part of the delay is they need to check each vendor's holiday return policy, which they seem to be pretty strict about.

Offline HoKo

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3808 on: December 07, 2021, 11:03:53 PM »
I wonder if part of the delay is they need to check each vendor's holiday return policy, which they seem to be pretty strict about.

Interesting, I didn't know they did that. Are there DP's of Amex doing their own investigation into vendor return policies?

Offline yelped

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3809 on: December 07, 2021, 11:19:28 PM »
Interesting, I didn't know they did that. Are there DP's of Amex doing their own investigation into vendor return policies?
Sure. They do it all the time (not every time, though). My BIL has a store and they called him to ask if he accepts returns.

Offline HoKo

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3810 on: December 07, 2021, 11:30:11 PM »
Sure. They do it all the time (not every time, though). My BIL has a store and they called him to ask if he accepts returns.

Gotcha, I wonder if it's primarily at smaller stores where the policy may not be well documented. For example a big merchant like Apple has a clearly documented 14 day return policy...so i'm not really sure what the point of Amex contacting them would be...unless they are asking these merchants to make an exception and accept the return past the stated policy window.

Offline yelped

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3811 on: December 08, 2021, 10:46:29 AM »
Gotcha, I wonder if it's primarily at smaller stores where the policy may not be well documented. For example a big merchant like Apple has a clearly documented 14 day return policy...so i'm not really sure what the point of Amex contacting them would be...unless they are asking these merchants to make an exception and accept the return past the stated policy window.
No, they probably just look it up online for those stores.

Offline coolmuke

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3812 on: December 14, 2021, 08:02:45 AM »
Anyone else getting "Sorry, our system is not responding...". I have been getting this for the past few days.

Offline efflpetzel

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3813 on: December 14, 2021, 01:32:53 PM »
Anyone else getting "Sorry, our system is not responding...". I have been getting this for the past few days.
Incognito mode usually fixes that for me

Offline Smartspider

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3814 on: December 14, 2021, 02:26:45 PM »
How long is it taking for folks to get a decision these days?

Online yeshivabucher

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3815 on: December 17, 2021, 07:30:12 AM »
If a store only offers a store credit would it qualify?

Offline HoKo

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3816 on: December 17, 2021, 10:15:43 AM »
If a store only offers a store credit would it qualify?

Yes I think that should work

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3817 on: December 17, 2021, 02:41:33 PM »
Yes I think that should work
I don't think they will cover
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Offline HoKo

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3818 on: December 18, 2021, 11:25:44 AM »
I don't think they will cover

It's been a long time so i don't recall the details super clearly, but I had a similar situation years ago and they covered it. Plus, it doesn't hurt to try, worst case scenario they deny the claim and that means you just wasted a few minutes filing the claim.

Offline jl75

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3819 on: December 18, 2021, 02:39:14 PM »
How long is it taking for folks to get a decision these days?

In the past, I've gotten the claims documents within two days of filing the claim online, and a decision by the following Tuesday or Wednesday (it seems like one of those is always the day that they review claims, but maybe that's just a coincidence on my part?). This past time, though, it took a week to receive the claims documents, and I'm still waiting for their decision a week later, so if they don't approve it until the middle of this coming week, then it'll have been about ten days. I'll update this when I receive a decision.