Topic Wiki

[Updated With More Changes] Major Changes Are Coming For American Express Benefits! Master Chart Of Whatís Being Added And Removed - https://www.dansdeals.com/credit-cards/major-changes-coming-american-express-benefits-master-chart-whats-added-removed/


$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 800-225-3750

Link to Claims Center: https://online.americanexpress.com/myca/onlineclaims/us/onlineclaims.do?request_type=authreg_onlineclaims&intlink=us-ser-onlineclaims-welcome-claimscenter
or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 1051075 times)

Offline Mf1

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Sep 2019
  • Posts: 1201
  • Total likes: 153
  • DansDeals.com Hat Tips 24
    • View Profile
  • Location: Ny
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3980 on: June 23, 2022, 12:01:36 AM »
Missed the return time frame.
So send the the stores return policy that indicates that time frame

Offline HoKo

  • Dansdeals Platinum Elite + Lifetime Gold Elite
  • ******
  • Join Date: Jul 2012
  • Posts: 994
  • Total likes: 192
  • DansDeals.com Hat Tips 0
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3981 on: June 23, 2022, 09:28:03 AM »
So send the the stores return policy that indicates that time frame

+1

Offline Saver2000

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Apr 2011
  • Posts: 7724
  • Total likes: 40
  • DansDeals.com Hat Tips 0
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3982 on: June 26, 2022, 09:44:56 PM »
So send the the stores return policy that indicates that time frame
That worked .

Thank you !

Offline idkmybffjill

  • Dansdeals Silver Elite
  • **
  • Join Date: Aug 2021
  • Posts: 50
  • Total likes: 5
  • DansDeals.com Hat Tips 0
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3983 on: June 27, 2022, 03:06:01 PM »
Does anyone know if return protection is based on the purchase date of the item or the date when the merchant actually charged the card?

I've got an item that was ordered on November 29th, but not billed until December 7th because that's when it was shipped.

Offline HoKo

  • Dansdeals Platinum Elite + Lifetime Gold Elite
  • ******
  • Join Date: Jul 2012
  • Posts: 994
  • Total likes: 192
  • DansDeals.com Hat Tips 0
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3984 on: June 27, 2022, 10:30:35 PM »
Does anyone know if return protection is based on the purchase date of the item or the date when the merchant actually charged the card?

I've got an item that was ordered on November 29th, but not billed until December 7th because that's when it was shipped.

Purchase Date. It's listed in the T&C.

Offline Saver2000

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Apr 2011
  • Posts: 7724
  • Total likes: 40
  • DansDeals.com Hat Tips 0
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3985 on: June 29, 2022, 09:04:22 PM »
I purchased an item and paid partially with gc, and with Amex CARD. I filed an RP claim and it's being denied because "the full purchase amount must be paid for with Amex..."

Has anyone run into that before? I'm only trying to claim RP on the part paid with Amex...

Offline 6girls

  • Dansdeals Platinum Elite
  • ****
  • Join Date: Aug 2017
  • Posts: 464
  • Total likes: 40
  • DansDeals.com Hat Tips 1
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3986 on: June 29, 2022, 09:10:32 PM »
I purchased an item and paid partially with gc, and with Amex CARD. I filed an RP claim and it's being denied because "the full purchase amount must be paid for with Amex..."

Has anyone run into that before? I'm only trying to claim RP on the part paid with Amex...
Itís in the t&c. They only cover if paid in full with amex card

Offline bmw

  • Dansdeals Platinum Elite + Lifetime Silver Elite
  • *****
  • Join Date: Feb 2015
  • Posts: 693
  • Total likes: 68
  • DansDeals.com Hat Tips 9
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3987 on: June 30, 2022, 09:48:41 PM »
claim turn around in a few days..

Offline jl75

  • Dansdeals Silver Elite
  • **
  • Join Date: Apr 2018
  • Posts: 86
  • Total likes: 15
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: California
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3988 on: July 01, 2022, 01:18:50 AM »
claim turn around in a few days..

Yeah, I've noticed that I'm getting my claims approved within a couple of days now, as opposed to the two full weeks or longer that it was taking in the first few months of this year. Progress!  :)

Offline FlyingBoat

  • Dansdeals Gold Elite
  • ***
  • Join Date: Feb 2015
  • Posts: 107
  • Total likes: 16
  • DansDeals.com Hat Tips 0
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3989 on: July 01, 2022, 09:42:15 AM »
I got denied for a watch as they are excluded in T&C but it seems some people were successful despite the exclusion. Is there any point or harm in trying again and maybe get lucky this time?

Is this a fairly new restriction? I did several watches back in 2019, Apple, Garmin, Samsung, Fitbit, all were approved at the time. These were all smart watches if that makes a difference.

Edit: to answer my own questions. I see from searching this forum that watches were restricted prior to 2019. People like myself have had smart watches covered.

Is the watch you are trying for a smart watch?
« Last Edit: July 01, 2022, 09:48:35 AM by FlyingBoat »

Offline jl75

  • Dansdeals Silver Elite
  • **
  • Join Date: Apr 2018
  • Posts: 86
  • Total likes: 15
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: California
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3990 on: July 01, 2022, 10:18:27 PM »
Is this a fairly new restriction? I did several watches back in 2019, Apple, Garmin, Samsung, Fitbit, all were approved at the time. These were all smart watches if that makes a difference.

Edit: to answer my own questions. I see from searching this forum that watches were restricted prior to 2019. People like myself have had smart watches covered.

Is the watch you are trying for a smart watch?

I've also had a couple of smart watches approved this past year...one of which, incidentally, was ordered from Amazon.fr but delivered of course to my U.S. address (just an added data point that orders from suppliers outside the U.S. do get approved as long as the billing address and delivery address are in the U.S.). My impression is that they handle smart watches--which are an electronics item, not a traditional watch with traditional watch pieces--as completely different from plain, old-fashioned "watches". Not sure why, but that seems to be the case according to the T&C and forum members' experiences.

Offline idkmybffjill

  • Dansdeals Silver Elite
  • **
  • Join Date: Aug 2021
  • Posts: 50
  • Total likes: 5
  • DansDeals.com Hat Tips 0
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3991 on: July 08, 2022, 10:23:50 AM »
Yeah, I've noticed that I'm getting my claims approved within a couple of days now, as opposed to the two full weeks or longer that it was taking in the first few months of this year. Progress!  :)

After that brief spell, looks like itís back to being very slow againÖ

Offline idkmybffjill

  • Dansdeals Silver Elite
  • **
  • Join Date: Aug 2021
  • Posts: 50
  • Total likes: 5
  • DansDeals.com Hat Tips 0
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3992 on: July 08, 2022, 12:57:18 PM »
Anyone know if rechargeable batteries count towards return protection?

Offline am77

  • Dansdeals Gold Elite
  • ***
  • Join Date: Apr 2015
  • Posts: 153
  • Total likes: 4
  • DansDeals.com Hat Tips 1
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3993 on: July 12, 2022, 03:40:16 PM »
After that brief spell, looks like itís back to being very slow againÖ
Uploaded my docs on Friday got approved today

Offline jl75

  • Dansdeals Silver Elite
  • **
  • Join Date: Apr 2018
  • Posts: 86
  • Total likes: 15
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: California
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3994 on: July 13, 2022, 09:58:36 AM »
Anyone know if rechargeable batteries count towards return protection?

I had a claim for rechargeable batteries (including the charger) denied several years ago. Apparently, they treat rechargeable batteries the same as regular batteries, which are listed as not eligible for Return Protection in the T&C.

Offline Fish Tank

  • Dansdeals Platinum Elite + Lifetime Gold Elite
  • ******
  • Join Date: Feb 2012
  • Posts: 860
  • Total likes: 142
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: NJ
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3995 on: July 17, 2022, 12:48:46 PM »
Can I file an RP claim on a purchase that was made on an AU card that has since been canceled?

ETA: I see the wiki says YMMV. 
« Last Edit: July 17, 2022, 02:14:43 PM by Fish Tank »

Offline zaltz

  • Dansdeals Gold Elite
  • ***
  • Join Date: Mar 2021
  • Posts: 175
  • Total likes: 24
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: US
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3996 on: July 17, 2022, 05:20:29 PM »
Anyone have experience with filing a rt claim for an item (new) bought on eBay?
Tyia

Offline Cls2020

  • Dansdeals Gold Elite
  • ***
  • Join Date: Feb 2017
  • Posts: 208
  • Total likes: 18
  • DansDeals.com Hat Tips 0
  • Gender: Male
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3997 on: July 17, 2022, 07:35:57 PM »
Anyone have experience with filing a rt claim for an item (new) bought on eBay?
Tyia
Yes, not a problem.

Offline zaltz

  • Dansdeals Gold Elite
  • ***
  • Join Date: Mar 2021
  • Posts: 175
  • Total likes: 24
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: US
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3998 on: July 18, 2022, 03:05:02 AM »
Yes, not a problem.
Do I have to prove somehow that it's a new item, if yes how do I do that?
Thanks allot

Offline FlyingBoat

  • Dansdeals Gold Elite
  • ***
  • Join Date: Feb 2015
  • Posts: 107
  • Total likes: 16
  • DansDeals.com Hat Tips 0
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3999 on: July 18, 2022, 09:16:24 AM »
Do I have to prove somehow that it's a new item, if yes how do I do that?
Thanks allot

I just looked at my old receipts for ebay items I have bought and see they don't show whether the item was new or not, but they were all approved. You could always screenshot the listing page showing it is new.

Anyone ever been questioned for proof of new or not?
LOL, since I see new or not isn't shown on the receipt I may actually try it on a used item.