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[Updated With More Changes] Major Changes Are Coming For American Express Benefits! Master Chart Of What’s Being Added And Removed - https://www.dansdeals.com/credit-cards/major-changes-coming-american-express-benefits-master-chart-whats-added-removed/


$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 1800-225-3750

Link to Claims Center: https://online.americanexpress.com/myca/onlineclaims/us/onlineclaims.do?request_type=authreg_onlineclaims&intlink=us-ser-onlineclaims-welcome-claimscenter
or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 696453 times)

Offline lrgfc

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #40 on: October 07, 2011, 06:10:39 PM »
I have a few questions about filling a return claim online. I was asked about whether the condition looks new or working right. So far I always tried " .look like new", got money back. I am wondering what gonna happen if I put " not working" there. Any one tried this before? Still got full money back? Do they ask you to return them?
Thanks.

Offline Dan

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #41 on: October 07, 2011, 06:18:54 PM »
return protection doesn't cover non-working items.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline jk2

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #42 on: October 09, 2011, 09:35:15 AM »
I have the following question. Some online stores usually charge 15-20% restocking fee for return, for expensive items this is an issue. Can I use AMEX return protection for this?

Offline Aben

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #43 on: October 09, 2011, 11:06:18 AM »
I have the following question. Some online stores usually charge 15-20% restocking fee for return, for expensive items this is an issue. Can I use AMEX return protection for this?
I was speaking to a rep. and I asked a similiar question and it seemed that you get reimbursed.
Just call them and ask.

Offline steve L

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #44 on: December 07, 2011, 03:11:59 PM »
im trying to do a return but they keep on asking for a receipt and then will have to pay for shipping back? have people had better sucess with doing it over the phone or filling a claim online to get a credit right away

Offline good sam

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #45 on: December 07, 2011, 03:23:07 PM »
Ive had a great experience with Chase extended warranty.  Bought my laptop on my Freedom card and the battery died with about a month to go before the two year mark.  Sent a check, no problems.
If you don't care why would you comment?
HT: DMYD

Offline steve L

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #46 on: December 07, 2011, 03:25:12 PM »
Ive had a great experience with Chase extended warranty.  Bought my laptop on my Freedom card and the battery died with about a month to go before the two year mark.  Sent a check, no problems.
did you have to send anything in? and did you get the extended warranty first and then it broke or the same time same call

Offline good sam

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #47 on: December 07, 2011, 03:27:47 PM »
1. Sent an invoice which i was able to retrieve from the dell website, and a snapshot of the product page for the battery.
2. The extended warranty is automatic
If you don't care why would you comment?
HT: DMYD

Offline steve L

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #48 on: December 07, 2011, 03:30:53 PM »
and then a separate call to say it broke?

Offline good sam

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #49 on: December 07, 2011, 03:33:25 PM »
and then a separate call to say it broke?
I called.  They told me what to fax.  Then they sent a check.
If you don't care why would you comment?
HT: DMYD

Offline milechazzer

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #50 on: December 10, 2011, 11:30:16 PM »
My apologies for veering slightly off topic, but I just filed a $238 extended warranty claim with Amex (on a broken shaver). They credited me 2 days later, and never asked for any documentation or broken item.

Offline YG

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #51 on: December 11, 2011, 12:48:51 AM »
looks to me like the keyboard is still having issues ;)
Or perhaps just the caps lock button ;D
Good one! :)
+10!!   ;D

Offline AJK

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #52 on: December 11, 2011, 02:43:39 AM »
I called.  They told me what to fax.  Then they sent a check.

A check? Why not a statement credit to the account?
2015: 116K bkd | 1.6M brnd | F: OZ,NH,AA,EK | J: UA,CA,TK,DL,TN,AF,VA | LIH,NRT,ROR,PEK,CNS,BOB,MEL,TLV & Pacific Hopper

Offline moish

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #53 on: December 11, 2011, 03:02:48 AM »
they generally give you the option.

Offline AJK

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #54 on: December 11, 2011, 03:03:53 AM »
they generally give you the option.

Interesting. I've never been given the option before.
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Offline AsherO

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #55 on: December 11, 2011, 03:12:22 AM »
A check? Why not a statement credit to the account?
they generally give you the option.

But then if you spend the same amount (or more) during that bill cycle (perhaps even if you don't) you lose those spend points.

Offline AJK

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #56 on: December 11, 2011, 03:21:15 AM »
Good point.
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Offline gevaldig

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Offline gevaldig

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #58 on: December 13, 2011, 10:27:27 PM »
i see that extended warranty only kicks in after the original warranty is over, is it the same with return protection? or that kicks in right away?

Offline AJK

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #59 on: December 13, 2011, 10:54:40 PM »
i see that extended warranty only kicks in after the original warranty is over, is it the same with return protection? or that kicks in right away?

As soon as you can't return it to the merchant as long as its <90 days from purchase date.
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