AMEX Return Protection: Did They Make You Return The Item?

[idkmybffjill]

Got denied as they claim can be returned for store credit,  is this a valid reason?

Yep. It’s happened to me in the past.

[idkmybffjill]

The past 2-3 months, my claims were getting approved within 2 days of submitting documentation.

Does anyone else have any recent timelines for your claims? Is it dragging out longer again like it was in the past?

[solmeir]

One week for me. I submitted the claim and faxed the receipt right away via efax. Most were approved within a week some they needed me to fill out the claim form first

[idkmybffjill]

Why fax? Online submission much faster haha. Also, the 1 week you mentioned, is that for a recent claim?

[solmeir]

The reason for fax, that way I was able to submit the receipt the same time as the online claim w/o using their portal. All claims under $100 were automatically approved 11 days later. The ones over $100 needed me to sign the claim form and upload. The claims were all submitted on the 31st and answered on the 11th

[Saver2000]

The reason for fax, that way I was able to submit the receipt the same time as the online claim w/o using their portal. All claims under $100 were automatically approved 11 days later. The ones over $100 needed me to sign the claim form and upload. The claims were all submitted on the 31st and answered on the 11th

What's the benefit of not using the portal?

.

[solmeir]

Time. You don't have to wait until they initially process the claim and then ask you to upload the receipt. With larger purchases they ask you to sign the claim form as well so you don't save anything but with smaller purchases they can credit right away. Just my take

[idkmybffjill]

One week for me. I submitted the claim and faxed the receipt right away via efax. Most were approved within a week some they needed me to fill out the claim form first

When I was submitting everything electronically, my claims were getting turned around within 2 days the last few months after I submitted requested documentation. Now since last week, everything has slowed down. Really hoping the timelines don’t go back to the past when it took 1-3 weeks for approval…

[aryeh1]

If the claim was denied as they said can get store credit,  however now the time frame has passed to do so ie 30 or 60 days, etc.  Can it be resubmitted again or is it better to be appealed?

[idkmybffjill]

If the claim was denied as they said can get store credit,  however now the time frame has passed to do so ie 30 or 60 days, etc.  Can it be resubmitted again or is it better to be appealed?

I would file a different claim and hope they don’t see that Zulu already tried once.

[S209]

Thanks! Technically it’s just the “order fee” not the car but you’re probably right.

What about the other protections?

Update: didn’t work

[1najol1]

Update: didn’t work

What was reason for denial?

[jl75]

The past 2-3 months, my claims were getting approved within 2 days of submitting documentation.

Does anyone else have any recent timelines for your claims? Is it dragging out longer again like it was in the past?

I just had two claims approved within 48 hours of submitting the initial claim information online (both were under $30). More surprising to me was that a couple weeks ago, I had a claim for around $75 approved without them asking for me to fill out the claim form or submit the receipt (I've never seen that happen for a claim over $30-$40). I have another claim pending that I just submitted the claim documents and receipt for (via the online portal), and it's been several days now since I uploaded the documents...So it seems like the initial claims review process is taking around 48 hours for them to either approve the claim outright, or decide to request documentation and receipts, and it may be taking about a week for them to approve payment if they do ask you to submit documentation/receipts.

[Dzla2]

Hi
I have charges of monthly membership fees from Fabletics.com dating back to August. I never authorized this membership. A few days after I noticed the charge in August, I called them up and got it refunded and told them to close down my account, which at the time, they told me they did. I just checked my CC account and saw that I have been getting these monthly membership fees since August. I called up Fabletics hoping to get these charges reversed and they claimed that they cant locate my account and told me to dispute the charges with my CC company.
I called AMEX and was told that they can only dispute charges going back to 60 days and therefore cannot refund September and Octobers charges. Anyone know what I can do??

[Dzla2]

Hi
I have charges of monthly membership fees from Fabletics.com dating back to August. I never authorized this membership. A few days after I noticed the charge in August, I called them up and got it refunded and told them to close down my account, which at the time, they told me they did. I just checked my CC account and saw that I have been getting these monthly membership fees since August. I called up Fabletics hoping to get these charges reversed and they claimed that they cant locate my account and told me to dispute the charges with my CC company.
I called AMEX and was told that they can only dispute charges going back to 60 days and therefore cannot refund September and Octobers charges. Anyone know what I can do??

If it makes a difference at all, I have the business AMEX platinum

[S209]

What was reason for denial?

Not the reason I thought.

“Under the Limitations section of Return Protection, it states: ... "Items not eligible for a refund are: ... services and additional costs (such as installation charges, warranties, shipping, or memberships);"...”

[friedice1]

Would a ski jacket qualify or would it be considered a seasonal item? Might need to return one.

[idkmybffjill]

Would a ski jacket qualify or would it be considered a seasonal item? Might need to return one.

I think seasonal items are more like Christmas decorations? Technically you can ski in parts of the world when it’s not winter in America? So not as seasonal as you’d think.

[jl75]

I think seasonal items are more like Christmas decorations? Technically you can ski in parts of the world when it’s not winter in America? So not as seasonal as you’d think.

Yeah, that's the same thing that came to mind when I read this. "Seasonal items" sounds to me like holiday items, and even though the clothing sold in brick-and-mortar stores may vary by season, I'd never consider clothing to be "seasonal" unless it was specifically something like a Halloween costume, or clothing that had Christmas imagery on it, or a t-shirt saying "Happy New Year 2023". Winter in the U.S. is Summer in the southern hemisphere, and vice-versa, and there are places with snow 365-days-a-year, so that ski jacket would be more like "vacation-wear" than a "seasonal item". But give it a shot, and let us know if you hear any different from the claims adjusters! :-)

[friedice1]

Yeah, that's the same thing that came to mind when I read this. "Seasonal items" sounds to me like holiday items, and even though the clothing sold in brick-and-mortar stores may vary by season, I'd never consider clothing to be "seasonal" unless it was specifically something like a Halloween costume, or clothing that had Christmas imagery on it, or a t-shirt saying "Happy New Year 2023". Winter in the U.S. is Summer in the southern hemisphere, and vice-versa, and there are places with snow 365-days-a-year, so that ski jacket would be more like "vacation-wear" than a "seasonal item". But give it a shot, and let us know if you hear any different from the claims adjusters! :-)

Yeah, thanks.  I called the number and asked two different reps, they both had to consult with someone,  but at the end came back to me saying ski jacket should qualify. I'll post here once my claim is done.