AMEX Return Protection: Did They Make You Return The Item?

[HoKo]

That's what I was thinking too, but technically, paper towels don't go bad on their own?

But they are consumable

[idkmybffjill]

Ah crap, the consumable clause lol. Okay.

[coolmuke]

Is it covered by Amex if store gives store credit after 90 days.

[6girls]

Is it covered by Amex if store gives store credit after 90 days.

I once got denied in such a case. But I believe it's YMMV

[HoKo]

I once got denied in such a case. But I believe it's YMMV

Yeah, I have had them cover claims in that type of situation. so I would say it's ymmv

[Yehudaa]

Hadn't used return protection in a while, but wow the timelines have improved.

Filed a claim Tuesday night, got approval email just now, and I see the credit on my acccount already. Less than 48 hrs total.

[HoKo]

Hadn't used return protection in a while, but wow the timelines have improved.

Filed a claim Tuesday night, got approval email just now, and I see the credit on my acccount already. Less than 48 hrs total.

Nice, how much was the claim for?

[Yehudaa]

Nice, how much was the claim for?

$98

[HoKo]

$98

Gotcha, I think they might have some sort of dollar threshold where approvals are much faster

[yelped]

Gotcha, I think they might have some sort of dollar threshold where approvals are much faster

I've had claims under $50 take weeks and and claims over $100 get approved in less than 24 hours.

[HoKo]

I've had claims under $50 take weeks and and claims over $100 get approved in less than 24 hours.

Oh that's interesting. That hasn't been my experience.

[jl75]

Gotcha, I think they might have some sort of dollar threshold where approvals are much faster

In all of the years that I've had AmEx cards, I'd only ever seen claims under $50 get approved without a request for receipts and the filled-out claims forms, but then a couple of months, family members had two or three claims approved for $100-$300 within 48 hours of submitting the initial claim information online. That seemed to only be happening that one week, though, because a claim that I submitted a month later for under $150 took longer and required me to submit all of the usual documentation. Who knows what rhyme or reason there is for how it all works. But it definitely has been my experience that claims under $40 generally get approved right away without requiring any further action on my part.

[1najol1]

I had for over $100 got approved without any documentation and I had for $10 requesting all the documentation. But usually when it’s less than $100 they are more likely to approve without requesting more documentation.

[Hjay]

Trying to upload docs & it keeps saying text does not match… I also noticed when I put in the claim number the two zeros in the beginning of the number keep disappearing when I go to the next field. Any ideas?

[Yo ssi]

Trying to upload docs & it keeps saying text does not match… I also noticed when I put in the claim number the two zeros in the beginning of the number keep disappearing when I go to the next field. Any ideas?

Try clearing cookies. Zeros disappearing is normal

[idkmybffjill]

I had a couple claims up to ranging from $100 to $180 be auto approved in the last 2 weeks without any documentation request, but now they’re requesting documentation again for something I filed that was $120.

[yawn]

I had a couple claims up to ranging from $100 to $180 be auto approved in the last 2 weeks without any documentation request, but now they’re requesting documentation again for something I filed that was $120.

I wonder if that's because its you 3rd claim in 3 weeks 

[idkmybffjill]

I wonder if that's because its you 3rd claim in 3 weeks 

Maybe, but it was also on different cards. So I don’t know.

[idkmybffjill]

Anyone in the middle of a claim and finding the automated emails seem to be delayed / slow? Wondering if it’s because of the holiday weekend,

[motec bb]

Has anyone successfully filed a claim from Bed Bath & Beyond since they've announced that they're shutting down?

Officially the T & C excludes " going out of business sale items "