AMEX Return Protection: Did They Make You Return The Item?

[dealsrus]

Can an item bought with multiple Amex cards be eligible or does it need to be on one card?

[cholent]

Can an item bought with multiple Amex cards be eligible or does it need to be on one card?

One card

[idkmybffjill]

Anyone done a claim recently? How fast has the response time been to get approved?

[yelped]

Anyone done a claim recently? How fast has the response time been to get approved?

3 claims, all approved overnight.

I've had before tiny claims take weeks, and need receipts, too.

[idkmybffjill]

3 claims, all approved overnight.

I've had before tiny claims take weeks, and need receipts, too.

Overnight? Were they tiny amounts? Like AmEx didn’t even ask for documentation?

[kickballrubber]

Overnight? Were they tiny amounts? Like AmEx didn’t even ask for documentation?

I remember your username from flyertalk about meeting with G4S. About how much in return protection did you do to trigger G4S investigator to come meet with you?

Btw, return protection gets credited about two days after the form has been filled out and sent. I think I have used $1k in 2021, $2k in 2022, and have $1.5k in reimbursement this year (2023). Planning on getting $1.5k more on my accounts, and get an AU to do $1k in return protection before this calendar year is over.

[Yo ssi]

I remember your username from flyertalk about meeting with G4S. About how much in return protection did you do to trigger G4S investigator to come meet with you?

Btw, return protection gets credited about two days after the form has been filled out and sent. I think I have used $1k in 2021, $2k in 2022, and have $1.5k in reimbursement this year (2023). Planning on getting $1.5k more on my accounts, and get an AU to do $1k in return protection before this calendar year is over.

Welcome to DDF!

[idkmybffjill]

I remember your username from flyertalk about meeting with G4S. About how much in return protection did you do to trigger G4S investigator to come meet with you?

Btw, return protection gets credited about two days after the form has been filled out and sent. I think I have used $1k in 2021, $2k in 2022, and have $1.5k in reimbursement this year (2023). Planning on getting $1.5k more on my accounts, and get an AU to do $1k in return protection before this calendar year is over.

Sorry, not the same person with that username, but I’ve read the Reddit threads which mention G4S. Seems more tied to frequency of claims? Also, if you’re planning to get an AU to do $1K in return protection before the year is over, it seems like you are “preplanning” ahead of time? I would just be careful. My guess is if the adjusters see your name too often, it triggers flags.

[MosheE]

Does amex return protection cover return reductions (store charging return fee per order)?

[1najol1]

Does amex return protection cover return reductions (store charging return fee per order)?

Yes, they’re covering restocking fees. But they are not covering shipping.

[FlyingBoat]

about meeting with G4S.

Weren't the GS4 meetings regarding Purchase protection? These could involve filing a police report etc.
Has there been anything about GS4 meetings regarding return protection?

[eternity88]

Is there a quicker way to find out if claim was approved or not rather than wait for email or letter? Once status shows CLOSED it means denied or approved but hard to tell and letter only comes once a day

[yawn]

Is there a quicker way to find out if claim was approved or not rather than wait for email or letter? Once status shows CLOSED it means denied or approved but hard to tell and letter only comes once a day

putpac?

[idkmybffjill]

Is there a quicker way to find out if claim was approved or not rather than wait for email or letter? Once status shows CLOSED it means denied or approved but hard to tell and letter only comes once a day

You can call the RP number, and ask a rep. They can read the email/letter immediately before you end up getting it.

[sm8542]

I remember your username from flyertalk about meeting with G4S. About how much in return protection did you do to trigger G4S investigator to come meet with you?

Btw, return protection gets credited about two days after the form has been filled out and sent. I think I have used $1k in 2021, $2k in 2022, and have $1.5k in reimbursement this year (2023). Planning on getting $1.5k more on my accounts, and get an AU to do $1k in return protection before this calendar year is over.

1.5k? isn't it 1k per year? an AU is getting extra 1k?

[myi]

1.5k? isn't it 1k per year? an AU is getting extra 1k?

I heard that AU work for their own 1k coverage. i always thought it was per account.

[moshe05]

Am I eligible for return protection if I pay in installments through klarna or PayPal split, etc...? Amex terms say must be paid in full on the card, does that mean in I charge or even installments are covered?

[acefspade]

I have a pending return protection claim on clothing.  Tomorrow is last day to close my card to get a refund of the annual fee, what will happen to my claim if I close the account?  If it gets approved, where will the credit be sent to?  Anyone with past experience?  Thank you.

[6girls]

I have a pending return protection claim on clothing.  Tomorrow is last day to close my card to get a refund of the annual fee, what will happen to my claim if I close the account?  If it gets approved, where will the credit be sent to?  Anyone with past experience?  Thank you.

You'll either get a credit to that card (and be able to request a check.) Or they will send you a check.

[1najol1]

I once got a check from them even when my account was active