AMEX Return Protection: Did They Make You Return The Item?

[kickballrubber]

They are asking for proof now that I didn't return something to a physical store. How am I supposed to do that? I already sent them several pictures of the item. Credit card statement would show there is no return, but they are asking for proof from the vendor.
One of the few items I actually bought in a store rather than online.

Is this from a big box retailer like Best Buy? If not and itms a small popshop, you could write up a statement along with their contact info and get that manager/ownerr to sign off saying “____ customer have made this purchase on ___ date. Unfortunately due to our return policy of _____ this item is no longer eligible to be returned, and therefore not in our posession anymore”

Major pain in the ass, but it’s one avenue you can take, besides emailing the manager of said store and using that email as documentation.

[FlyingBoat]

Is this from a big box retailer like Best Buy? If not and itms a small popshop, you could write up a statement along with their contact info and get that manager/ownerr to sign off saying “____ customer have made this purchase on ___ date. Unfortunately due to our return policy of _____ this item is no longer eligible to be returned, and therefore not in our posession anymore”

Major pain in the ass, but it’s one avenue you can take, besides emailing the manager of said store and using that email as documentation.

It from JCP.

[petun]

Maybe call Amex and ask them what ideas they have in mind for how to provide proof of no return? Would be interesting to hear what they have to say. You would think credit card statements and pictures would be enough. Of course, it's possible you did return the item and the store credited you in some other way, but at some point, you have to take the person's word and not make unreasonable requests!

[FlyingBoat]

Maybe call Amex and ask them what ideas they have in mind for how to provide proof of no return? Would be interesting to hear what they have to say. You would think credit card statements and pictures would be enough. Of course, it's possible you did return the item and the store credited you in some other way, but at some point, you have to take the person's word and not make unreasonable requests!

Right, they couldn't get the information themselves, so they are asking me to do it lol.
Their message was:

We've made several attempts to verify that no returns have been made on the purchase made
on xxxxxx on receipt # xxxx at store #xxxx. Please submit conformation from the
vendor that no returns or credits have been received/given.

[etech0]

Did they really spell it conformation? That's funny.

[FlyingBoat]

Did they really spell it conformation? That's funny.

Yes. Copy and pasted it. Lol.

[eternity88]

Is you do return protection on an item can you do extended warranty on it a year later?

[Yo ssi]

Is you do return protection on an item can you do extended warranty on it a year later?

After it's returned?

[FlyingBoat]

Is you do return protection on an item can you do extended warranty on it a year later?

Yes. I have done it.

[FlyingBoat]

After it's returned?

You mean after a return claim, don't you? Or are you really asking about after it's returned. You have had experiences where you actually returned something on a return claim?

[6girls]

Is you do return protection on an item can you do extended warranty on it a year later?

I have done it and gotten denied, citing that a return protection claim was done a year prior.

[eternity88]

You mean after a return claim, don't you? Or are you really asking about after it's returned. You have had experiences where you actually returned something on a return claim?

I mean doing extended warranty claim on the same item that you did return protection on. IT was approved? what kind of item was it?

[eternity88]

I have done it and gotten denied, citing that a return protection claim was done a year prior.

What kind of item was it?

[6girls]

What kind of item was it?

electronics

[FlyingBoat]

What kind of item was it?

Mine was electronics as well. An AVR with 3 year warranty, in it's 4th year it crashed. Amex covered it. Perhaps it got through because it was so many years after the return claim.

In fact going through my posts on this thread I recall it was also on a closed card, that they couldn't find the charge, etc., that I had to submit further information on, so that probably all helped in them not seeing the return as well.

I thought I had read somewhere else that you could do a warranty claim on a returned item because it was a different department. Therefore I tried the warranty claim. But based on 6girls data point, this doesn't seem to be the case, and I probably just luckily got it through.

[noturbizniss]

Right, they couldn't get the information themselves, so they are asking me to do it lol.
Their message was:

We've made several attempts to verify that no returns have been made on the purchase made
on xxxxxx on receipt # xxxx at store #xxxx. Please submit conformation from the
vendor that no returns or credits have been received/given.

Any update on this ridiculousness?

[FlyingBoat]

Any update on this ridiculousness?

They sent an email today with the same BS.

"We've made several attempts to verify that no returns have been made on the purchase made
on xxx on receipt # xxxx  at store #xxxx. Please submit conformation from the
vendor that no returns or credits have been received/given."

This despite my sending them credit card statements showing no return credit.

I happened to be by the store so stopped in to see if I could get something from the store to show no return was made.

They tried, with manager involved, but they couldn't even bring up the purchase because it is past their return window. So they couldn't provide anything further showing that there was no return.
The manager also confirmed they only do return to Credit card, no store credit or cash on return, etc.

[bmw]

ask the manager to sign a note on company letterhead that it wasnt returned....

[FlyingBoat]

ask the manager to sign a note on company letterhead that it wasnt returned....

Manager says there is no way for her to even check on if there was a return, since it is outside the return window. She showed on her computer screen how she cannot lookup the order or see if there was a return.
Anyway, I am just dropping this claim with Amex.

[LoLo]

Anyway, I am just dropping this claim with Amex.

..which is exactly what they want you to do