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[Updated With More Changes] Major Changes Are Coming For American Express Benefits! Master Chart Of What’s Being Added And Removed - https://www.dansdeals.com/credit-cards/major-changes-coming-american-express-benefits-master-chart-whats-added-removed/


$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 800-225-3750

Link to Claims Center: https://online.americanexpress.com/myca/onlineclaims/us/onlineclaims.do?request_type=authreg_onlineclaims&intlink=us-ser-onlineclaims-welcome-claimscenter
or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 1249707 times)

Offline Help

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #4560 on: May 31, 2024, 04:40:17 PM »
Manager says there is no way for her to even check on if there was a return, since it is outside the return window. She showed on her computer screen how she cannot lookup the order or see if there was a return.
Anyway, I am just dropping this claim with Amex.
Did you try sending to Amex an email from the store confirming that this order number is not eligible for return? Ask the manager to confirm it VIA email.

Offline FlyingBoat

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #4561 on: June 01, 2024, 07:37:41 AM »
Did you try sending to Amex an email from the store confirming that this order number is not eligible for return? Ask the manager to confirm it VIA email.

Not worth my time to go to the store to try to have manager send an email. That would be very weird. Just not worth it. Also now I am in a different state from the store.

If this were my only claim I would pursue it in argument with Amex.

There are other fish to fry.

Offline amazondosa893q1

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #4562 on: June 02, 2024, 03:54:42 AM »
Is there a similar thread for other credit cards that offer return protection (e.g. capital one venture x)?

Offline yeshivabucher

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #4563 on: June 03, 2024, 08:06:36 AM »
Does return protection cover office chairs?

Offline chff

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #4564 on: June 03, 2024, 09:40:13 AM »
Does return protection cover office chairs?
Yes

Offline geewitz71

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #4565 on: June 16, 2024, 02:38:13 PM »
Does return protection cover polarized sunglasses like from Oakley? I don't see it mentioned under the exclusion list. Any one has any experience on claiming on it?

Offline mmgfarb

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #4566 on: June 16, 2024, 04:36:11 PM »
Does return protection cover polarized sunglasses like from Oakley? I don't see it mentioned under the exclusion list. Any one has any experience on claiming on it?
No reason it would be excluded
"JS [is] a fetid cesspool of unvarnished linguistic manure, with lots of useless drivel and post-padding." -Moishebatchy

Offline pg123

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #4567 on: June 18, 2024, 01:41:56 PM »
Purchased a piece of furniture in an outlet store. The items there are new but most have some scratches or nicks and are therefore sold at a discount. Would you use return protection or purchase protection on an item like this?

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #4568 on: June 24, 2024, 08:54:48 AM »
Anyone else having delays of a week or longer in getting confirmation emails of claims and document requests?
READ THE DARN WIKI!!!!

Chuck Norris...
...can still do FT method
...READS THE WIKI!!!

Offline 6girls

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #4569 on: June 24, 2024, 09:16:03 AM »
Anyone else having delays of a week or longer in getting confirmation emails of claims and document requests?

Yes

Offline petun

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #4570 on: June 25, 2024, 04:08:17 PM »
What about being asked for the same documentation several times? I got asked for pictures and tracking information three times for the same claim. I kept on submitting the same PDF file yet again (I am fairly certain I submitted the files correctly each time) until it finally got approved. Anyone have this happen to them also?

Offline Darth1

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #4571 on: July 05, 2024, 08:26:06 AM »
DP: I submitted a claim a week ago. On my account I saw instantly that I got the refund. I only received the confirmation email from my claim 1 week later. (It was a Woot charge for $11 which only accepts returns for $20+)

Offline Spoon

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #4572 on: July 05, 2024, 09:07:46 AM »
DP: I submitted a claim a week ago. On my account I saw instantly that I got the refund. I only received the confirmation email from my claim 1 week later.


+1