AMEX Return Protection: Did They Make You Return The Item?

[zaltz]

If I have a coupon clipped on that lowered the price on Amazon.
Is it still considered that I paid it in full with my Amex card?

[Yo ssi]

If I have a coupon clipped on that lowered the price on Amazon.
Is it still considered that I paid it in full with my Amex card?

Yes (same as any sale)

[jc1234]

The purchase protection forum is very inactive so i am posting here. I wanted to see if anyone has a DP on using purchase protection for drones. I just bough a DJI Avata 2 and I plan on bringing it on vacation. I am worried that something will happen to it, so I called Amex Assurance to confirm if it would be covered in the case of Damage, Loss or Theft. The woman on the phone said that it would be covered. Please let me know if you have had experience with this. I probably won't bring the drone if it won't be covered.

[jl75]

The purchase protection forum is very inactive so i am posting here. I wanted to see if anyone has a DP on using purchase protection for drones. I just bough a DJI Avata 2 and I plan on bringing it on vacation. I am worried that something will happen to it, so I called Amex Assurance to confirm if it would be covered in the case of Damage, Loss or Theft. The woman on the phone said that it would be covered. Please let me know if you have had experience with this. I probably won't bring the drone if it won't be covered.

Hopefully somebody here will be able to give you information specific to Purchase Protection, but in the meantime, I just wanted to share that about six months ago, I successfully claimed a DJI drone on Return Protection. My guess would be that if a DJI drone qualifies for AmEx Return Protection, it would also qualify for AmEx Purchase Protection, especially since you've already called and the person you spoke to also said that it would qualify. Like I said, though, hopefully someone here has PP-related experience that they can share with you.

[miles lover]

 Anyone else having trouble loading docs? I’m trying to load and it just shows it’s buffering. Tried incognito, mobile, pc.

[6girls]

Anyone else having trouble loading docs? I’m trying to load and it just shows it’s buffering. Tried incognito, mobile, pc.

yes,me too!

[Spoon]

yes,me too!

I've had success waiting 5-10 seconds between each pic

[bmw]

yes,me too!

me to. i faxed them

[petun]

I've had success waiting 5-10 seconds between each pic

Could you explain what you mean by that please? I tried three different browsers, a Mac, and a PC and nothing worked!

[Spoon]

Could you explain what you mean by that please? I tried three different browsers, a Mac, and a PC and nothing worked!

the endless buffering usually happens to me in the middle of uploading the pics after the 1st or 2nd pic so I upload each pic slowly- not one immediately after the next. This is on chrome.

[petun]

the endless buffering usually happens to me in the middle of uploading the pics after the 1st or 2nd pic so I upload each pic slowly- not one immediately after the next. This is on chrome.

Thanks! In my case I cannot get anything to load! Haven’t tried again today though.

[petun]

Just tried uploading documents and it still doesn't work. I've tried three days in a row so far. Wondering if anyone has called Amex about this?

[geewitz71]

Uploads are working now. Just did.

[eternity88]

does anyone know if pillow works for return protection? bought a pillow and hurting my neck and can't return

[jl75]

does anyone know if pillow works for return protection? bought a pillow and hurting my neck and can't return

It should, as pillows don't seem to fall under any of the exceptions (see https://www.americanexpress.com/content/dam/amex/us/credit-cards/features-benefits/policies/NAC-Benefit-Guides/RP_Benefit_Guide_Rev_10-20.pdf).

[jl75]

Wondering if anyone else has had this experience recently (or even in the past): I submitted a claim almost two weeks ago and included my correct e-mail address, but never received the follow-up e-mail and PDF documents that they normally send, and the case remained as "open" on the claims webpage. Just today, I received in the mail the letter and documents to fill out. They didn't request anything special, just that I fill out the documents and submit proof of purchase, and it told me to upload it to the usual website, so, basically, the exact same process (and letter and forms) as always except that they sent me the documents by mail instead of by e-mail. Has anyone else had this happen, or have any idea why they'd do this?

[6girls]

Wondering if anyone else has had this experience recently (or even in the past): I submitted a claim almost two weeks ago and included my correct e-mail address, but never received the follow-up e-mail and PDF documents that they normally send, and the case remained as "open" on the claims webpage. Just today, I received in the mail the letter and documents to fill out. They didn't request anything special, just that I fill out the documents and submit proof of purchase, and it told me to upload it to the usual website, so, basically, the exact same process (and letter and forms) as always except that they sent me the documents by mail instead of by e-mail. Has anyone else had this happen, or have any idea why they'd do this?

Yes. No idea why

[marble1980]

Wondering if anyone else has had this experience recently (or even in the past): I submitted a claim almost two weeks ago and included my correct e-mail address, but never received the follow-up e-mail and PDF documents that they normally send, and the case remained as "open" on the claims webpage. Just today, I received in the mail the letter and documents to fill out. They didn't request anything special, just that I fill out the documents and submit proof of purchase, and it told me to upload it to the usual website, so, basically, the exact same process (and letter and forms) as always except that they sent me the documents by mail instead of by e-mail. Has anyone else had this happen, or have any idea why they'd do this?

Yes, same thing just happened to me. Attempt to slow down velocity on those with frequent claims?

[jl75]

Yes, same thing just happened to me. Attempt to slow down velocity on those with frequent claims?

Could very well be...I submitted the claim on the 13th, and the documents just arrived in the mail on the 25th (the funny thing is that I submitted a second claim which was also over $100 at the same time, and that was approved within 24 hours without any request for documents or receipts from me). The only other thing I can think of is that since people were having trouble uploading documents a week or so ago, maybe AmEx Assurance was having similar tech problems on their end? I'm going to upload my documents today, so we'll see if there's any additional delay. Have you already submitted yours, and if so, did yours get approved quickly without them requesting anything additional?

[idkmybffjill]

Yes, same thing just happened to me. Attempt to slow down velocity on those with frequent claims?

I filed a claim earlier this week and received the digital document request within 24 hours via email. So maybe the paper mail ones were sent when people here said there were issues with the document upload site?

Also, anyone has filed a claim recently and gotten it approved, how long did it take for your claim to be approved after you submitted all the requested documentation?